newbie2
November 19th, 2005, 10:24 AM
Noida, India -- While irate calls are a mainstay of customer service work in any country, many Indian call-center workers say they regularly face particular abuse from Americans, whose tantrums are sometimes racist and often inspired by anger over outsourcing.
This vitriol has fueled a "searing anger" among the Indian employees, says Vinod Shetty, a Bombay lawyer who has formed a collective for call-center workers. "A lot of trauma is caused."
http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2005/11/17/BUGB3FPGT01.DTL&type=tech
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This vitriol has fueled a "searing anger" among the Indian employees, says Vinod Shetty, a Bombay lawyer who has formed a collective for call-center workers. "A lot of trauma is caused."
http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2005/11/17/BUGB3FPGT01.DTL&type=tech
:razz: