factory fresh Acer 5620z install hangs: "mounting root filesystem"

[amityak]

Hello mates.

My dad just got a brand new Acer 5620z, ordered a CD and we try to install it live over the phone (b-coz i live far away). My thought was to get it somehow installed and connected to internet so i can do the rest through VNC.

now before everything he boots when the CD is inside, sees some text like extracting ubuntu kernel and some other stuff. the last line he sees is:

mounting root system
and that's where is hangs, no menu whatsoever.

I assume the CD to be ok, as he loaded it already at the Desktop computer and received the autostart Ubuntu menu for Windows.

any ideas what is wrong?

thank you

[Pumalite]

Post:
sudo lshw

[amityak]

as i said, it did really run, so terminal access is not available
BUT i found that code from just the same model, comparing it to what he has been told in the shop i think its pretty much accurate.


00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (rev 03)
00:02.1 Display controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (rev 03)
00:1a.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #5 (rev 03)
00:1a.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 2 (rev 03)
00:1c.2 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 3 (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #3 (rev 03)
00:1d.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev f3)
00:1f.0 ISA bridge: Intel Corporation 82801HEM (ICH8M) LPC Interface Controller (rev 03)
00:1f.1 IDE interface: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) IDE Controller (rev 03)
00:1f.2 IDE interface: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) SATA IDE Controller (rev 03)
00:1f.3 SMBus: Intel Corporation 82801H (ICH8 Family) SMBus Controller (rev 03)
02:00.0 Ethernet controller: Broadcom Corporation NetLink BCM5787M Gigabit Ethernet PCI Express (rev 02)
04:00.0 Ethernet controller: Atheros Communications Inc. AR242x 802.11abg Wireless PCI Express Adapter (rev 01)
0f:06.0 CardBus bridge: Texas Instruments PCIxx12 Cardbus Controller
0f:06.1 FireWire (IEEE 1394): Texas Instruments PCIxx12 OHCI Compliant IEEE 1394 Host Controller
0f:06.2 Mass storage controller: Texas Instruments 5-in-1 Multimedia Card Reader (SD/MMC/MS/MS PRO/xD)
0f:06.3 SD Host controller: Texas Instruments PCIxx12 SDA Standard Compliant SD Host Controller

[Pumalite]

Use the Alternate CD. I hope you have 512 MB of RAM or more.
http://ubuntuforums.org/showthread.php?t=632151&page=3
Some people have found success adding all_generic_ide to the boot line.