View Full Version : [ubuntu] From a Technical Support Perspective

July 17th, 2008, 09:33 PM
I just thought I'd give you guys a glimpse into the lives of Tech Support guys at System76.

Today, we've been working on a bug that doesn't seem to occur on every computer -- or even all computers of a particular model. These are often the hardest to fix, because they may be exceedingly difficult to replicate on our shop computers.

Anyway, we were finally able to reproduce the bug and proceeded with trying to figure out what was causing it. All of the sudden, it just vanished! Haven't been able to make it happen since! So I coined...

Tommy's Law: The best way to fix a bug is to try to duplicate it. ](*,)

Now, to convince Carl that this approach is sufficient! :lolflag: