akiratheoni
April 13th, 2008, 01:30 AM
It was on Digg a couple weeks ago. But an interesting read nonetheless.
http://positivesharing.com/2008/03/top-5-reasons-why-the-customer-is-always-right-is-wrong/
Read the first story. I'll quote it here:
One woman who frequently flew on Southwest, was constantly disappointed with every aspect of the company’s operation. In fact, she became known as the “Pen Pal” because after every flight she wrote in with a complaint.
She didn’t like the fact that the company didn’t assign seats; she didn’t like the absence of a first-class section; she didn’t like not having a meal in flight; she didn’t like Southwest’s boarding procedure; she didn’t like the flight attendants’ sporty uniforms and the casual atmosphere.
Her last letter, reciting a litany of complaints, momentarily stumped Southwest’s customer relations people. They bumped it up to Herb’s [Kelleher, CEO of Southwest] desk, with a note: ‘This one’s yours.’
In sixty seconds, Kelleher wrote back and said, ‘Dear Mrs. Crabapple, We will miss you. Love, Herb.’”
Did you read it? Understand it? Great. Now, do you see the relevance here? I hope you do.
If you don't, I'll tell you.
This is EXACTLY how we should react if someone tells us that they're going back to Windows. No 'oh, please stay, we'll help you' or 'zomg you suck lolzors winblow$ is stoopid'.
Just tell them 'Thanks for trying, please leave.'
Don't give them the reaction they want. As the old saying goes, don't feed the trolls. They WANT us to give the 'please stay' reaction so they can further insult Ubuntu and its philosophy. Just tell them to leave and well, they can't do anything about it.
Please consider this proposal. This is the way we HAVE to deal with these people. As we get more people into Ubuntu, we will get more reactions.
Now of course this doesn't apply to every 'i'm going back to windows' threads. I haven't seen any lately but I'm sure that there are some legitmate threads where the user is considering switch but still wants to use Ubuntu. Of course you should help them, that's fine and doesn't apply to this post that I'm making.
I'm referring to the posts that are an obvious troll attempt and are only posted to stir up and create tensions among the Ubuntu users. DO NOT fall for them. Just tell them to leave and everything will be fine.
I hope you guys listen to me... it'll be for the best of all of us.
http://positivesharing.com/2008/03/top-5-reasons-why-the-customer-is-always-right-is-wrong/
Read the first story. I'll quote it here:
One woman who frequently flew on Southwest, was constantly disappointed with every aspect of the company’s operation. In fact, she became known as the “Pen Pal” because after every flight she wrote in with a complaint.
She didn’t like the fact that the company didn’t assign seats; she didn’t like the absence of a first-class section; she didn’t like not having a meal in flight; she didn’t like Southwest’s boarding procedure; she didn’t like the flight attendants’ sporty uniforms and the casual atmosphere.
Her last letter, reciting a litany of complaints, momentarily stumped Southwest’s customer relations people. They bumped it up to Herb’s [Kelleher, CEO of Southwest] desk, with a note: ‘This one’s yours.’
In sixty seconds, Kelleher wrote back and said, ‘Dear Mrs. Crabapple, We will miss you. Love, Herb.’”
Did you read it? Understand it? Great. Now, do you see the relevance here? I hope you do.
If you don't, I'll tell you.
This is EXACTLY how we should react if someone tells us that they're going back to Windows. No 'oh, please stay, we'll help you' or 'zomg you suck lolzors winblow$ is stoopid'.
Just tell them 'Thanks for trying, please leave.'
Don't give them the reaction they want. As the old saying goes, don't feed the trolls. They WANT us to give the 'please stay' reaction so they can further insult Ubuntu and its philosophy. Just tell them to leave and well, they can't do anything about it.
Please consider this proposal. This is the way we HAVE to deal with these people. As we get more people into Ubuntu, we will get more reactions.
Now of course this doesn't apply to every 'i'm going back to windows' threads. I haven't seen any lately but I'm sure that there are some legitmate threads where the user is considering switch but still wants to use Ubuntu. Of course you should help them, that's fine and doesn't apply to this post that I'm making.
I'm referring to the posts that are an obvious troll attempt and are only posted to stir up and create tensions among the Ubuntu users. DO NOT fall for them. Just tell them to leave and everything will be fine.
I hope you guys listen to me... it'll be for the best of all of us.