View Full Version : Auto Parts Retailer Moves Linux-based IVR System to More Scalable ...

July 27th, 2007, 01:59 AM
well i just found this while googling parts of a linux operating system and found this on the first page,... little preview:

"Pull-A-Part sells discounted used auto parts from more than 2,000 automobiles
in each of the five yards that the company maintains in the southeastern United
States. An important component of its business is the interactive voice response
(IVR) system that customers use to find cars in the inventory. Pull-A-Part found
that its Linux-based IVR system was frequently unavailable to customers, had a
limited capacity to receive calls, lacked desired features, and was costly to install
and support. With the help of Microsoft Gold Certified Partner Definition 6,
Pull-A-Part deployed Microsoft

Speech Server 2004 on Microsoft Windows

2003. As a result, the company increased its IVR system’s uptime to 99
percent from 85 percent, doubled its capacity to receive calls, added enhanced
voice recognition and callback features, and implemented a technology
infrastructure that grows with the business."

I tried searching digg.com even with quotes and nothing came up - well things not related and I am NOT going thru a million pages...


google html: system&hl=en&ct=clnk&cd=7&gl=us&lr=lang_en&ie=UTF-8
Microsoft Download page (orig. source)...: (PDF): http://download.microsoft.com/download/3/8/5/3858A1C3-0FE6-46A3-9B65-0AC3EA6FA64E/11581_PullApart_CS.pdf
Microsoft DOC version: http://download.microsoft.com/documents/customerevidence/7729_Pull_A_Part_WSS_Final.doc

I didn't know exactly which forum so I hope I am right on this forum.. :)

EDIT3: http://download.microsoft.com/documents/customerevidence/ directory is DENIED and so is http://download.microsoft.com/documents/