TurboAAA's weekly stupidity report.

[Turboaaa2001]

I've worked retail for several years and have heard many weird stories of people and stupidity. I never thought this stuff was common until I started actually working for a living.

Today at work I had several stupidians (stupid people) come into my store. But the one that tops them all is the one that called me.

Here we go:

TurboAAA: "Thank you for calling ****** at ******* ****** speaking how may I help you?"

Lady: "I just bought a cell phone from you and need to know if you have a car charger for it?"

TurboAAA: "What model phone is it?"

Lady: "It's the black one."

TurboAAA: "We have several black phones, could you be more specific?"

Lady: "I'm sorry, its a Sprint Samsung phone."

TurboAAA: "I'm guessing its the Samsung m500, if so then we do have a car charger."

Lady: "No its a Sprint phone!"

TurboAAA: "What I meant was Samsung made the phone and m500 is the model. Sprint is giving you the service."

Lady: "Oh thank you. Also, I'm having a problem with the phone. When I take the back cover off the battery falls on the counter. Is it supposed to do that?"

TurboAAA: "Does the phone work when the battery is in the phone and the cover attached?"

Lady: "Yes."

TurboAAA: "Then you do not have a problem mam."

Lady: But when I take the cover off other phones this doesn't happen. Can I bring it in and have you make sure it's ok?"

TurboAAA: "Uh, sure. Not a problem."

Lady: "Thanks."



It's people like this that make me loose all faith in man kind.

[starcraft.man]

Uhhhhhhhhhhhhhhhhhhhhhhhhh..................... That has to be a prank call or something >.>.

[Brian96]

Uhhhhhhhhhhhhhhhhhhhhhhhhh..................... That has to be a prank call or something >.>.

Afraid not. This kind of stuff happens all the time, especially in retail. A friend on another message board reported that he had a customer ask for an estimate for auto service. When told the price he said he didn't have that much money. He then asked if the store takes checks.

[PrimoTurbo]

It doesn't really mean that the person is stupid, they simply don't know about technology or don't care about model numbers/companies.

Also she was probably worried about the fact that on a normal phone when you take out the back cover the battery doesn't fall out by itself. Instead you have to pop it out a little.

[hardyn]

I have worked phone support before... its sooooo true

http://www.deadtroll.com/index2.html?/video/helldeskcable.html~content

[Turboaaa2001]

I wish it was a prank call. The customer is a regular that has switched her phone 3 times and now we will not do it for her anymore. Every time it was because she did not like a feature or something.

I do know about the battery not "falling" out without a nudge, but why is she taking it apart to begin with? I would understand if there is a special need to have the battery stay in place, but this is ridiculous. You don't have to know anything about technology to understand what a the back cover is used for.