View Full Version : Simple Trouble Ticket System
rickyjones
May 7th, 2007, 09:25 PM
Hello,
I'm looking for a very simple, web-based trouble ticket system for my business. Something that I can just upload to my server and configure access to the MySQL DB. Something that can be customized but isn't too "heavy." I know, a lot of requirements.
Does anyone know of anything like this? I simply need a trouble ticket system to make my life easier for managing tasks at my various client locations.
What is in use by the community and can anyone recommend a package to try?
Thanks,
-Richard
kprowell
May 7th, 2007, 09:27 PM
Try this. Depending on the number of users, it's free.
http://manageengine.adventnet.com/products/service-desk/index.html?scp
or
http://www.spiceworks.com
v8YKxgHe
May 7th, 2007, 09:33 PM
I really like FlySpray (http://flyspray.org), it's a great bug/issue tracker (I take it that's what you need?). I've recently joined the FlySpray team and am working on a new, web2 style theme for it :)
TravisNewman
May 7th, 2007, 09:35 PM
Seconding flyspray! It's a bug tracker but we use it as a support ticket tracker for the help desk. It's great!
It's not better than bugzilla but its certainly easier and more straight-forward.
rickyjones
May 8th, 2007, 12:16 AM
FlySpray looks like it can fulfill my needs. I just uploaded it to my server - can anyone explain why it appears as though the stylesheet is not loading?
http://www.rrcomputerconsulting.com/tt/
I also have this error at the top: Notice: Undefined offset: 0 in /home/content/r/m/a/rmaloleyii/html/tt/includes/class.tpl.php on line 39
I'd love to try this out if I can get this fixed.
Thank you for your recommendations!
-Richard
v8YKxgHe
May 8th, 2007, 10:00 AM
Are you using 0.9.9.1 or the latest SVN? The reason why the stylesheet isn't loading is because the URL is wrong:
<link media="screen" href="http://www.rrcomputerconsulting.com/tt/themes//theme.css" rel="stylesheet" type="text/css" />
I'm not sure why it's like that, but you can easily fix it by editing the template file
templates/header.tpl
and changing
<link media="screen" href="http://www.rrcomputerconsulting.com/tt/themes//theme.css" rel="stylesheet" type="text/css" />
To
<link media="screen" href="http://www.rrcomputerconsulting.com/tt/themes/Bluey/theme.css" rel="stylesheet" type="text/css" />
rickyjones
May 8th, 2007, 04:50 PM
Odd - I just redownloaded the package and reinstalled it and not it works fine. Hmmm.
Thanks for the help guys!
-Richard
tom93
March 29th, 2008, 06:12 AM
I just found http://16bugs.com .
You run it on their site and they gently nag you to upgrade, but the free version can hold 1 Meg of bugs. You can even read the bug list with lynx.
HermanAB
March 29th, 2008, 07:59 AM
PHPsupport is also useful:
http://aeronetworks.ca/phpsupport.html
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