The wit and wisdom of Windows sysadmins

[Brunellus]

An anonymous informant who works in the IT industry forwarded me this e-mail, which he received from his IT Service Desk.:

****
From: Service Desk
Sent: Friday, September 01, 2006 10:53 AM
To: All
Subject: Critical notification!



Summary: Last night our Anti-virus software vendor released a signature update that incorrectly identified a critical Windows system component as a virus.



Service Impacted: None, as long as *no* production Windows systems are rebooted until further notice.



Description: While no virus infections actually took place, this may have left several production systems in a potentially unstable state due to the deletion of the incorrectly flagged file. It is critical that *no* production Windows systems are rebooted until further notice. We are working with the vendor to resolve this issue as quickly as possible & appreciate your patience and cooperation.



Contact Instructions: Please contact the Service Desk if you have any questions or concerns.

Thank you,

Service Desk

[mips]

The funny thing is corporates always say "We need vendor support" but this is not always forthcoming. So much for your support.

My favorite I saw was from MS "By design". Yeah, by design it does not work the way a reasonable person would expect. Not to bash them but this always made me chuckle. They are basically saying "get lost"

[BuffaloX]

Well we did have this unfortunate X incident.
If it wasn't for that, Ubuntu reliability would have had a much higher rating in my house.
If Microsoft had done something similar, it would have been in the news for every paper and TV station.

[DoctorMO]

The difference is that windows just dies and people reboot, desensitised I think is the word.

Besides, what am I talking about I last used windows 98.

[Yossarian]

I worked as a LAN administrator for four months, and this is pretty much par for the course. It doesn't happen everyday, but I saw a couple of things like this.

Once a patch we pushed out broke dialing in with a script, which we still made heavy use of. Somehow that got past both our and MS' testers. What a nightmare. I'm sure there's some law that states that breaks roll out faster than fixes do.

[Dragonbite]

Microsoft troubleshooting method goes by the 4 "R"s (and it ain't reading, 'riting, and 'rithmetic either!)


Restart (the applications)
Reboot (the computer)
Reinstall (the application)
Rinstall (Windows)
Remove Windows and install Linux ;)

[BuffaloX]

Microsoft troubleshooting method goes by the 4 "R"s (and it ain't reading, 'riting, and 'rithmetic either!)


Restart (the applications)
Reboot (the computer)
Reinstall (the application)
Rinstall (Windows)
Remove Windows and install Linux ;)

:D Ususally it's direct to Reinstall Windows. :p