I can't see my HDD while installing Ubuntu!

[ayzx2]

Hi,
While installing ubuntu on hp laptop. Ubuntu is not able to find my hard disk for installation. In windows I know the hard disk exists. I have shrinked the volume in windows.
1: The drive was encrypted in windows. I had turned off the encryption
2: I have made bootable usb using GPT parition scheme
3: I am trying dual boot Windows and Ubuntu
4: I tried the Ubuntu normal installation.
5: I have downloaded Ubuntu 20.04.2.0 LTS
6: Secure boot is disabled
7: SATA set to AHCI

Following screenshots maybe helpful
https://scontent.fisb1-1.fna.fbcdn.net/v/t1.6435-0/s261x260/202514691_278080550671414_8513238620669543129_n.jp g?_nc_cat=105&ccb=1-3&_nc_sid=dbeb18&_nc_ohc=hB827YDOEAcAX8zrgUC&_nc_ht=scontent.fisb1-1.fna&tp=7&oh=27bf4e3053b8b11c005209f3ba3dc2aa&oe=60DB3488
https://scontent.fisb1-1.fna.fbcdn.net/v/t1.6435-0/s261x260/203860853_278080494004753_1828461076585400529_n.jp g?_nc_cat=103&ccb=1-3&_nc_sid=dbeb18&_nc_ohc=VRXbUGAlQZkAX87mtWC&tn=2ZVXX4Aq6zVXJnqI&_nc_ht=scontent.fisb1-1.fna&tp=7&oh=5c14ad340e3434244919a58bb7bb0181&oe=60D9D5D5https://scontent.fisb1-1.fna.fbcdn.net/v/t1.6435-0/s261x260/201545681_278080454004757_6787763364482984140_n.jp g?_nc_cat=106&ccb=1-3&_nc_sid=dbeb18&_nc_ohc=FzN9Fmt_O1AAX-R7vX_&_nc_ht=scontent.fisb1-1.fna&tp=7&oh=837a8d913b395b9c2cee4ef8729d351e&oe=60DA1D02
https://scontent.fisb1-2.fna.fbcdn.net/v/t1.6435-0/s261x260/202800254_278080407338095_3556508668682583757_n.jp g?_nc_cat=109&ccb=1-3&_nc_sid=dbeb18&_nc_ohc=msVYBfN6fM4AX8oxYMQ&_nc_ht=scontent.fisb1-2.fna&tp=7&oh=7970eee0f94248ea56b3c92508f8baf7&oe=60D96E9C
https://scontent.fisb1-1.fna.fbcdn.net/v/t1.6435-0/s261x260/202023969_278080370671432_1298819676720470418_n.jp g?_nc_cat=106&ccb=1-3&_nc_sid=dbeb18&_nc_ohc=Y6PrhV752XQAX_P70oG&_nc_ht=scontent.fisb1-1.fna&tp=7&oh=425642cbe2e143fd1d548232579c28b4&oe=60DB0F4B
https://scontent.fisb1-1.fna.fbcdn.net/v/t1.6435-0/s261x260/202023969_278080370671432_1298819676720470418_n.jp g?_nc_cat=106&ccb=1-3&_nc_sid=dbeb18&_nc_ohc=Y6PrhV752XQAX_P70oG&_nc_ht=scontent.fisb1-1.fna&tp=7&oh=425642cbe2e143fd1d548232579c28b4&oe=60DB0F4B
https://scontent.fisb1-1.fna.fbcdn.net/v/t1.6435-0/s261x260/203403482_278080327338103_2434944415454510652_n.jp g?_nc_cat=105&ccb=1-3&_nc_sid=dbeb18&_nc_ohc=IBg-QTVPAV4AX9wZz99&_nc_ht=scontent.fisb1-1.fna&tp=7&oh=728e8695590af5b9766ba03aead89759&oe=60DA52E4
https://scontent.fisb1-2.fna.fbcdn.net/v/t1.6435-0/s261x260/201214036_278061400673329_5396768657335425772_n.jp g?_nc_cat=104&ccb=1-3&_nc_sid=dbeb18&_nc_ohc=aG72cTHE5tYAX81l2hb&_nc_ht=scontent.fisb1-2.fna&tp=7&oh=6c4036dc9c30fb58c6b26662aa018c3c&oe=60DB3964



Any help would be appreciated!
If you need more details let me know

[ayzx2]

https://scontent.fisb1-2.fna.fbcdn.net/v/t1.6435-0/s261x260/201400933_277718447374291_7282561074966746621_n.jp g?_nc_cat=104&ccb=1-3&_nc_sid=dbeb18&_nc_ohc=fUb4WevAZjgAX_Z-4ue&_nc_ht=scontent.fisb1-2.fna&tp=7&oh=5710763c16d7275a131b7a25010b7925&oe=60DADDBB

https://scontent.fisb1-1.fna.fbcdn.net/v/t1.6435-0/s261x260/203911821_277786877367448_7653759230648657818_n.jp g?_nc_cat=105&ccb=1-3&_nc_sid=dbeb18&_nc_ohc=UsPu-mpeKWkAX_VDtWB&_nc_ht=scontent.fisb1-1.fna&tp=7&oh=984a630c92253a63eb8b4948cb022de3&oe=60DB011F
https://scontent.fisb1-1.fna.fbcdn.net/v/t1.6435-0/s261x260/202057158_277787277367408_3391023930851065129_n.jp g?_nc_cat=107&ccb=1-3&_nc_sid=dbeb18&_nc_ohc=q0CtuivmqPYAX8-fF5S&_nc_ht=scontent.fisb1-1.fna&tp=7&oh=4eb1ba023edb165aeb3fb5044a465a03&oe=60D99983

[MAFoElffen]

Not seeing things clearly. By the time I blow up these on my computer, they are fuzzy... Just saying.

The forum moderator's are probably going to ask you not to post photo's directly inside a post (because some members have slow connections and pay for data rates) and to edit your last two posts via adding the photo's as attachments.

I can see it's a HP latop. Which model. Me looking up or knowing the spec's may help me (or anyone else) to be able to help you.

I can see in the BIOS that it is EFI... I cannot make out what kind of drive it is. Is it SATA or SSD?

In post 1, #1, you said the drive was encryted in Windows, then turned off. Was it Winodws Bitlocker? I am assuming maybe a Winows 10 version or Win Server version? Turned off via it's settings or via Powershell Disable-Bitlocker commandlet?

You shrank the volume with Windows Storage Manager right? What does windows say the layout of the drive is? Since you say the LiveCD image is not seeing your disk and Windows does, let's see the info from Windows via PowerShell (ran as Administrator):

Get-Disk | ft -AutoSize
Get-Disk | Where-Object IsSystem -eq $True | fl
Get-PhysicalDisk
Get-Partition
Get-Volume
That will show all the disk info, partition layouts, how the system disk boots, and any peculiarities.

Please post the results of those within code tags... Such as between [ c o d e ] text inserted here [ / c o d e ] (without the spaces beween thoose tag characters)

[oldfred]

If you use the Forum's advanced editor, you can use the paperclip icon to attach screenshots. Post #4, also no larger than 1024x768 if photo
http://ubuntuforums.org/showthread.php?t=2054969&p=12229098#post12229098

What model HP?

Is Windows fast start up off. That sets hibernation flag & prevents the Linux NTFS driver from seeing the NTFS partitions.
Windows also turns fast start up back on with updates, so you often have to turn it off again. Updates may also be in background.

[ayzx2]

Hi thanks for taking out your time for solving the issue!
Here are the images of litter better quality
https://ibb.co/6rgq61S
https://ibb.co/Kq7rz80
https://ibb.co/s6t2rby
https://ibb.co/GcL4G2c
https://ibb.co/mDgpt8H
https://ibb.co/QNrZbz7
https://ibb.co/FK2CDXM
https://ibb.co/NWNV8JS
https://ibb.co/bL2HSmc
https://ibb.co/sRSr8Hx
https://ibb.co/4t4PrKq

I will post further details in short interval

[ayzx2]

Laptop model : HP Laptop 15s-du3xxx
Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
Windows: Windows 10 Home Single Language
HDD: SATA
I have disabled encryption in windows settings menu!

[ayzx2]

PS C:\windows\system32> Get-Disk | ft -AutoSize
>> Get-Disk | Where-Object IsSystem -eq $True | fl
>> Get-PhysicalDisk
>> Get-Partition
>> Get-Volume


Number Friendly Name Serial Number HealthStatus OperationalStatus Total Size Partition Style
------ ------------- ------------- ------------ ----------------- ---------- ---------------
0 TOSHIBA MQ04ABF100 Y0SCPFQQT Healthy Online 931.51 GB GPT








UniqueId : 5000039A6270D6A1
Number : 0
Path : \\?\scsi#disk&ven_ata&prod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91ef
b8b}
Manufacturer :
Model : TOSHIBA MQ04ABF100
SerialNumber : Y0SCPFQQT
Size : 931.51 GB
AllocatedSize : 580768194560
LogicalSectorSize : 512
PhysicalSectorSize : 4096
NumberOfPartitions : 4
PartitionStyle : GPT
IsReadOnly : False
IsSystem : True
IsBoot : True








Number FriendlyName SerialNumber MediaType CanPool OperationalStatus HealthStatus Usage Size
------ ------------ ------------ --------- ------- ----------------- ------------ ----- ----
0 TOSHIBA MQ04ABF100 Y0SCPFQQT HDD True OK Healthy Auto-Select 931.51 GB


ObjectId : {1}\\LAPTOP-528THCF7\root/Microsoft/Windows/Storage/Providers_v2\WSP_Partition.ObjectId="{eccbb3
b5-5d7c-11eb-a51b-806e6f6e6963}:PR:{00000000-0000-0000-0000-100000000000}\\?\scsi#disk&ven_ata&p
rod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}"
PassThroughClass :
PassThroughIds :
PassThroughNamespace :
PassThroughServer :
UniqueId : {00000000-0000-0000-0000-100000000000}5000039A6270D6A1
AccessPaths : {\\?\Volume{1ec6f91f-da59-4390-a4e2-057cb9381c6e}\}
DiskId : \\?\scsi#disk&ven_ata&prod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91
efb8b}
DiskNumber : 0
DriveLetter :
GptType : {c12a7328-f81f-11d2-ba4b-00a0c93ec93b}
Guid : {1ec6f91f-da59-4390-a4e2-057cb9381c6e}
IsActive : False
IsBoot : False
IsDAX :
IsHidden : True
IsOffline : False
IsReadOnly :
IsShadowCopy :
IsSystem : True
MbrType :
NoDefaultDriveLetter :
Offset : 1048576
OperationalStatus : Online
PartitionNumber : 1
Size : 272629760
TransitionState : 1
PSComputerName :
Type : System
DiskPath : \\?\scsi#disk&ven_ata&prod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91
efb8b}




ObjectId : {1}\\LAPTOP-528THCF7\root/Microsoft/Windows/Storage/Providers_v2\WSP_Partition.ObjectId="{eccbb3
b5-5d7c-11eb-a51b-806e6f6e6963}:PR:{00000000-0000-0000-0000-501000000000}\\?\scsi#disk&ven_ata&p
rod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}"
PassThroughClass :
PassThroughIds :
PassThroughNamespace :
PassThroughServer :
UniqueId : {00000000-0000-0000-0000-501000000000}5000039A6270D6A1
AccessPaths :
DiskId : \\?\scsi#disk&ven_ata&prod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91
efb8b}
DiskNumber : 0
DriveLetter :
GptType : {e3c9e316-0b5c-4db8-817d-f92df00215ae}
Guid : {647326a5-c0f2-45c5-a2e3-94a37cf112d0}
IsActive : False
IsBoot : False
IsDAX :
IsHidden : True
IsOffline : False
IsReadOnly :
IsShadowCopy :
IsSystem : False
MbrType :
NoDefaultDriveLetter :
Offset : 273678336
OperationalStatus : Online
PartitionNumber : 2
Size : 16777216
TransitionState : 1
PSComputerName :
Type : Reserved
DiskPath : \\?\scsi#disk&ven_ata&prod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91
efb8b}




ObjectId : {1}\\LAPTOP-528THCF7\root/Microsoft/Windows/Storage/Providers_v2\WSP_Partition.ObjectId="{eccbb3
b5-5d7c-11eb-a51b-806e6f6e6963}:PR:{00000000-0000-0000-0000-501100000000}\\?\scsi#disk&ven_ata&p
rod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}"
PassThroughClass :
PassThroughIds :
PassThroughNamespace :
PassThroughServer :
UniqueId : {00000000-0000-0000-0000-501100000000}5000039A6270D6A1
AccessPaths : {C:\, \\?\Volume{fc6b5c28-b412-4f05-8461-93efbca1e0c4}\}
DiskId : \\?\scsi#disk&ven_ata&prod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91
efb8b}
DiskNumber : 0
DriveLetter : C
GptType : {ebd0a0a2-b9e5-4433-87c0-68b6b72699c7}
Guid : {fc6b5c28-b412-4f05-8461-93efbca1e0c4}
IsActive : False
IsBoot : True
IsDAX : False
IsHidden : False
IsOffline : False
IsReadOnly : False
IsShadowCopy : False
IsSystem : False
MbrType :
NoDefaultDriveLetter : False
Offset : 290455552
OperationalStatus : Online
PartitionNumber : 3
Size : 579926491136
TransitionState : 1
PSComputerName :
Type : Basic
DiskPath : \\?\scsi#disk&ven_ata&prod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91
efb8b}




ObjectId : {1}\\LAPTOP-528THCF7\root/Microsoft/Windows/Storage/Providers_v2\WSP_Partition.ObjectId="{eccbb3
b5-5d7c-11eb-a51b-806e6f6e6963}:PR:{00000000-0000-0000-0000-a0bfe8000000}\\?\scsi#disk&ven_ata&p
rod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}"
PassThroughClass :
PassThroughIds :
PassThroughNamespace :
PassThroughServer :
UniqueId : {00000000-0000-0000-0000-a0bfe8000000}5000039A6270D6A1
AccessPaths : {\\?\Volume{694412d4-3c5b-476a-b18d-49ffe9104089}\}
DiskId : \\?\scsi#disk&ven_ata&prod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91
efb8b}
DiskNumber : 0
DriveLetter :
GptType : {de94bba4-06d1-4d40-a16a-bfd50179d6ac}
Guid : {694412d4-3c5b-476a-b18d-49ffe9104089}
IsActive : False
IsBoot : False
IsDAX : False
IsHidden : False
IsOffline : False
IsReadOnly : False
IsShadowCopy : False
IsSystem : False
MbrType :
NoDefaultDriveLetter : True
Offset : 999647346688
OperationalStatus : Online
PartitionNumber : 4
Size : 550502400
TransitionState : 1
PSComputerName :
Type : Recovery
DiskPath : \\?\scsi#disk&ven_ata&prod_toshiba_mq04abf1#4&1cf74083&0&020000#{53f56307-b6bf-11d0-94f2-00a0c91
efb8b}




ObjectId : {1}\\LAPTOP-528THCF7\root/Microsoft/Windows/Storage/Providers_v2\WSP_Volume.ObjectId="{eccbb3b5-
5d7c-11eb-a51b-806e6f6e6963}:VO:\\?\Volume{1ec6f91f-da59-4390-a4e2-057cb9381c6e}\"
PassThroughClass :
PassThroughIds :
PassThroughNamespace :
PassThroughServer :
UniqueId : \\?\Volume{1ec6f91f-da59-4390-a4e2-057cb9381c6e}\
AllocationUnitSize : 4096
DedupMode : NotAvailable
DriveLetter :
DriveType : Fixed
FileSystem : FAT32
FileSystemLabel : SYSTEM
FileSystemType : FAT32
HealthStatus : Healthy
OperationalStatus : OK
Path : \\?\Volume{1ec6f91f-da59-4390-a4e2-057cb9381c6e}\
Size : 268435456
SizeRemaining : 183971840
PSComputerName :




ObjectId : {1}\\LAPTOP-528THCF7\root/Microsoft/Windows/Storage/Providers_v2\WSP_Volume.ObjectId="{eccbb3b5-
5d7c-11eb-a51b-806e6f6e6963}:VO:\\?\Volume{694412d4-3c5b-476a-b18d-49ffe9104089}\"
PassThroughClass :
PassThroughIds :
PassThroughNamespace :
PassThroughServer :
UniqueId : \\?\Volume{694412d4-3c5b-476a-b18d-49ffe9104089}\
AllocationUnitSize : 4096
DedupMode : NotAvailable
DriveLetter :
DriveType : Fixed
FileSystem : NTFS
FileSystemLabel : Windows RE tools
FileSystemType : NTFS
HealthStatus : Healthy
OperationalStatus : OK
Path : \\?\Volume{694412d4-3c5b-476a-b18d-49ffe9104089}\
Size : 550498304
SizeRemaining : 62889984
PSComputerName :




ObjectId : {1}\\LAPTOP-528THCF7\root/Microsoft/Windows/Storage/Providers_v2\WSP_Volume.ObjectId="{eccbb3b5-
5d7c-11eb-a51b-806e6f6e6963}:VO:\\?\Volume{fc6b5c28-b412-4f05-8461-93efbca1e0c4}\"
PassThroughClass :
PassThroughIds :
PassThroughNamespace :
PassThroughServer :
UniqueId : \\?\Volume{fc6b5c28-b412-4f05-8461-93efbca1e0c4}\
AllocationUnitSize : 4096
DedupMode : NotAvailable
DriveLetter : C
DriveType : Fixed
FileSystem : NTFS
FileSystemLabel : Windows
FileSystemType : NTFS
HealthStatus : Healthy
OperationalStatus : OK
Path : \\?\Volume{fc6b5c28-b412-4f05-8461-93efbca1e0c4}\
Size : 579926487040
SizeRemaining : 519217135616
PSComputerName :

[ayzx2]

How can I completely turn off the windows update. It keeps on downloading if I disable it.

[coffeecat]

Following screenshots maybe helpful

They are not; they are completely unreadable. I have reduced the images in your posts #1 and #2 to hyperlinks.


Here are the images of litter better quality

Please do not use offsite images for technical help. As oldfred has already asked you, if you must include images in your posts, upload them to the forum with the paperclip icon in the advanced editor. That way you get clickable thumbnails.

[oldfred]

Have you updated UEFI from HP?

Should be similar:
HP 17-BY4063CL Laptop shows UEFI screens, needed 21.04 since new Intel chip
https://ubuntuforums.org/showthread.php?t=2462045
HP Envy - use UEFI to change boot order
https://askubuntu.com/questions/1332255/dual-boot-only-booting-into-windows-no-option-to-choose-between-windows-or-ubun
HP 15 disable Optane
https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/How-to-Disable-Optane-in-Bios-and-set-Disk-Controller-to/td-p/7354483
https://askubuntu.com/questions/1331889/grub-bootloader-issue-with-dual-boot-dual-drive-install-windows-10-ubuntu-20-10
https://askubuntu.com/questions/1162452/problem-installing-ubuntu-in-a-laptop-with-intel-optane

[ayzx2]

Ok I will keep that in mind to not post offsite pics. My bad!

[ayzx2]

Hi oldfred, does the forums have guideline on updating UEFI. I will check that out!

[ayzx2]

I will now download Ubuntu 21.04.
As it seems it solves problems for 11th generation processors!

[ayzx2]

I saw the error while booting into ubuntu installation. Any clues about it. Image in attachments

[oldfred]

Every vendor does UEFI update differently.
Many have multiple ways, from Windows, from within UEFI using a downloaded file that is in FAT32 partition either on drive or external flash drive, from a DOS bootable flash drive with update file.
Check your manual which probably is on same support page as the firmware update to download.

I consider the better vendors now use fwupd, which shows at least some support for Linux. Most vendors first level support will say they do not support Linux.
Devices using LVFS for firmware updates
https://fwupd.org/lvfs/devicelist

[MAFoElffen]

I don't see anything in the Disk information that would prevent Linux from seeing that disk or any of those partitions.

I am agreement with oldfred on ensuring fastboot is turned off in both the BIOS settings and in the Winodws > Settings > Power & Sleep > Additional Power Settinings > > Choose What Power Buttons Do... And Uncheck the box for ""Turn on fast startup".

Also that you ensure that you have the latest BIOS Firmware updated.

Firmware updates are updated specific to the hardware vender, model, and with HP... even to the specifc Serial number ranges.
- First go to the BIOS and write down your BIOS update Version. Boot the computer. From your built-in keyboard, press and hold the Fn + Esc buttons at the same time. An HP popup will display with your serial number.
- Go to https://support.hp.com/id-en/drivers/laptops . Even though I have an HP account, even I cannot check to see if your laptop had Firmware updates, wiithout it's serial number. You'll need to check yourself. They have instructions.
You still have Winodws installed, and they do support firmwares updates via Windows MUI's.

[tea for one]

I saw the error while booting into ubuntu installation. Any clues about it. Image in attachments

Your image implies that the downloaded ISO is damaged/corrupted.

Where did you download from?

Did you check the sha256sum?

[ayzx2]

Hi, I am very happy today. The problem have been solved.

As oldfred mentioned this link https://ubuntuforums.org/showthread.php?t=2462045

I had to download latest Ubuntu 21.04 version. Wrote the image to USB and restarted to check if this makes a difference. So, it worked as linux was able to detect partitions upon installation.

Thank you everyone for your amazing support.