ubuntu detected my printer but won't really print after clicking the print button

[ronjjjg8885]

it is also not appears in any queue or something
i'm adding a screenshot of the printer settings
287399
what can be done?

(Ubuntu 20.10)

thanks!

[Autodave]

For anyone trying to help, that is a Canon Pixma printer.

Did you install any driver for the printer? If so, what one and where did you get it from?

[ronjjjg8885]

well thanks!
i connected the printer and it installed it by itself

[brian_p]

well thanks!
i connected the printer and it installed it by itself

That's interesting. The device uses a USB connection? Give the outputs of
lpoptions -l iP2800-series
lsusb -v | grep -A 3 bInterfaceClass.*7
systemctl list-units "ippusbxd*" | grep service

[Autodave]

I'm sorry, but you will have to wait for someone with Canon experience to wander by. I learned a long time ago to stick with HP printers since they just seem to always work.

[ronjjjg8885]

The device uses a USB connection? Give the outputs of

yes!

https://pastebin.com/93i5T7yP

lpoptions -l iP2800-series


https://pastebin.com/picVf5qN

lsusb -v | grep -A 3 bInterfaceClass.*7

and

systemctl list-units "ippusbxd*" | grep service
doesn't show any output

[brian_p]

lsusb -v | grep -A 3 bInterfaceClass.*7

does not show any printer connected. This could be why there isn't any output from the third command. Is the device connected and switched on?

[ronjjjg8885]

hi
i did it again when the printer is on (and connected)

lsusb -v | grep -A 3 bInterfaceClass.*7
https://pastebin.com/mpTvdFFQ

[brian_p]

Thanks for the info. I had an idea. It didn't work out. Sorry.

[Autodave]

I know that Canon has a Linux driver on their website, but, again, I know nothing about those printers.

[ronjjjg8885]

thank you all!!!

https://pastebin.com/5MENfLXu
the file isn't there

i will try to look for a driver on the canon website.
anything to know about the installation or the uninstallation if it doesn't works?

[tokyobadger]

Just out of interest, is this a printer that supports printing over wifi?

I just bought a Canon TS8430 (printer/copier/scanner) 1 week ago. I connected it to the wifi and then both Groovy and Hirsute (dev branch) just picked it up, no drivers required for printing or scanning.

I previously had a Canon MG-something between 2010 and 2014 connected by USB to a Ubuntu box, my recollection is also that it "just worked", no additional drivers etc.

[ronjjjg8885]

i don't think that it has a wifi

[tokyobadger]

Can you give us the exact model number. Also could you confirm that you're running 20.10 as per your signature

[ronjjjg8885]

didin't see your response earlier

YES
i'm running 20.10287460
i think it's k10399
as seen in the photo
on the printer itself it says (IP2800)

[kema77]

You have a dual boot setup. Are you able to print from Windows? This appears to be the driver for the IP2800 series:

https://ph.canon/en/support/0100668804/2

[ronjjjg8885]

when i use windows i can definitely use the printer

[kema77]

This is what Ubuntu shows for my Canon printer. It gives the specific model, rather than "generic printer" like yours says. It's been awhile since I set up the printer, so I don't recall if Ubuntu automatically installed it. It shows I am using the gutenprint printer drivers for CUPS for the MX310, so I suspect I did that manually, but I am really not sure. I can't tell you if that driver package would work for your model. I'm not much help, am I?:( Did you try the driver for the ip2800 series that is available on the Canon support site?

[ronjjjg8885]

the strange thing is that i'm almost sure the when i bought the printer a while back, it detected it and also printer once.

since then. nothing.

i'm not sure where to find the linux driver you are talking about.

maybe this? https://in.canon/en/support/0100586502

edit:
i've typed
sudo install.sh


in the extracted files directory but i get
sudo: install.sh: command not found


edit 2:
i'm following this https://www.wikihow.com/Execute-INSTALL.sh-Files-in-Linux-Using-Terminal
and trying to install it now...

edit 3:
it's working!
after following the instructions on the screen i can now print...
thank you

[kema77]

Yep, that was the driver I was referring too. Sorry I didn't link it. Glad you got the printer working.