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View Full Version : [SOLVED] Lubuntu 18.04 64 bit random crash on hp stream 13



erotavlas
January 12th, 2020, 07:49 AM
Hi,
I installed lubuntu 18.04 64 bit updated to the latest version with kernel 5.0.0-37-generic. The notebook has some problems that I can't detect. If I open demanding applications like brave browsers or firefox, it slows down, then it crashes and I am forced to turn it off by the power button. Other times it works for a few minutes.
I tried to do a memtest and it was passed successfully without any error. I can't understand what it could depend on.

I manually installed the driver of the wireless adapter RTL8723BE by following a thread on ubuntu forum.
Any idea?



sudo lshw
mattia-hp-stream
description: Notebook
product: HP Stream Notebook PC 13 (N8J59EA#ABZ)
vendor: HP
version: Type1ProductConfigId
serial:
width: 64 bits
capabilities: smbios-2.8 dmi-2.8 smp vsyscall32
configuration: boot=normal chassis=notebook family=103C_5335KV G=N L=CON B=HP S=STR X=Null sku=N8J59EA#ABZ uuid=35434436-3133-354B-4C33-334B33314435
*-core
description: Motherboard
product: 817D
vendor: HP
physical id: 0
version: 39.13
serial: PFLJQ028J191DQ
slot: Type2 - Board Chassis Location
*-firmware
description: BIOS
vendor: Insyde
physical id: 0
version: F.1E
date: 07/26/2016
size: 64KiB
capacity: 3008KiB
capabilities: pci upgrade shadowing cdboot bootselect edd int9keyboard int14serial int17printer int10video acpi usb zipboot biosbootspecification netboot uefi
*-cpu
description: CPU
product: Intel(R) Celeron(R) CPU N3050 @ 1.60GHz
vendor: Intel Corp.
physical id: 4
bus info: cpu@0
version: Intel(R) Celeron(R) CPU N3050 @ 1.60GHz
serial: To Be Filled By O.E.M.
slot: CHV
size: 1427MHz
capacity: 2160MHz
width: 64 bits
clock: 83MHz
capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp constant_tsc arch_perfmon pebs bts rep_good nopl xtopology tsc_reliable nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 movbe popcnt tsc_deadline_timer aes rdrand lahf_lm 3dnowprefetch epb pti ibrs ibpb stibp tpr_shadow vnmi flexpriority ept vpid tsc_adjust smep erms dtherm ida arat md_clear cpufreq
configuration: cores=2 enabledcores=2 threads=2
*-cache:0
description: L1 cache
physical id: 6
slot: L1 Cache
size: 32KiB
capacity: 32KiB
capabilities: synchronous internal write-back instruction
configuration: level=1
*-cache:1
description: L2 cache
physical id: 7
slot: L2 Cache
size: 1MiB
capacity: 1MiB
capabilities: synchronous internal write-back unified
configuration: level=2
*-cache
description: L1 cache
physical id: 5
slot: L1 Cache
size: 24KiB
capacity: 24KiB
capabilities: synchronous internal write-back data
configuration: level=1
*-memory
description: System Memory
physical id: 25
slot: System board or motherboard
size: 2GiB
*-bank:0
description: Row of chips DDR3 Synchronous 1600 MHz (0,6 ns)
vendor: Hynix
physical id: 0
serial: Not Available
slot: Top - on board
size: 2GiB
width: 8 bits
clock: 1600MHz (0.6ns)
*-bank:1
description: Row of chips DDR Synchronous [empty]
physical id: 1
slot: Top - on board
*-pci
description: Host bridge
product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 21
width: 32 bits
clock: 33MHz
configuration: driver=iosf_mbi_pci
resources: irq:0
*-display
description: VGA compatible controller
product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics Controller
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 21
width: 64 bits
clock: 33MHz
capabilities: pm msi vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:120 memory:90000000-90ffffff memory:80000000-8fffffff ioport:2000(size=64) memory:c0000-dffff
*-generic:0
description: Signal processing controller
product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller
vendor: Intel Corporation
physical id: b
bus info: pci@0000:00:0b.0
version: 21
width: 64 bits
clock: 33MHz
capabilities: msi pm bus_master cap_list
configuration: driver=proc_thermal latency=0
resources: irq:118 memory:91414000-91414fff
*-usb
description: USB controller
product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller
vendor: Intel Corporation
physical id: 14
bus info: pci@0000:00:14.0
version: 21
width: 64 bits
clock: 33MHz
capabilities: pm msi xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:115 memory:91400000-9140ffff
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 5.0.0-37-generic xhci-hcd
physical id: 0
bus info: usb@1
logical name: usb1
version: 5.00
capabilities: usb-2.00
configuration: driver=hub slots=7 speed=480Mbit/s
*-usb:0
description: Video
product: HP Truevision HD
vendor: Sonix Technology Co., Ltd.
physical id: 3
bus info: usb@1:3
version: 1.03
capabilities: usb-2.00
configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
*-usb:1
description: USB hub
product: USB2.0 Hub
vendor: Genesys Logic, Inc.
physical id: 4
bus info: usb@1:4
version: 88.31
capabilities: usb-2.00
configuration: driver=hub maxpower=100mA slots=4 speed=480Mbit/s
*-usb
description: Bluetooth wireless interface
product: Bluetooth Radio
vendor: Realtek
physical id: 3
bus info: usb@1:4.3
version: 2.00
serial: 00e04c000001
capabilities: bluetooth usb-2.10
configuration: driver=btusb maxpower=500mA speed=12Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 5.0.0-37-generic xhci-hcd
physical id: 1
bus info: usb@2
logical name: usb2
version: 5.00
capabilities: usb-3.00
configuration: driver=hub slots=6 speed=5000Mbit/s
*-generic:1
description: Encryption controller
product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine
vendor: Intel Corporation
physical id: 1a
bus info: pci@0000:00:1a.0
version: 21
width: 32 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=mei_txe latency=0
resources: irq:119 memory:91300000-913fffff memory:91200000-912fffff
*-multimedia
description: Audio device
product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series High Definition Audio Controller
vendor: Intel Corporation
physical id: 1b
bus info: pci@0000:00:1b.0
version: 21
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=snd_hda_intel latency=0
resources: irq:121 memory:91410000-91413fff
*-pci:0
description: PCI bridge
product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Express Port #1
vendor: Intel Corporation
physical id: 1c
bus info: pci@0000:00:1c.0
version: 21
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:16 memory:91100000-911fffff
*-generic
description: Unassigned class
product: RTS5229 PCI Express Card Reader
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:01:00.0
version: 01
width: 32 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=rtsx_pci latency=0
resources: irq:116 memory:91100000-91100fff
*-pci:1
description: PCI bridge
product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Express Port #4
vendor: Intel Corporation
physical id: 1c.3
bus info: pci@0000:00:1c.3
version: 21
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:19 ioport:1000(size=4096) memory:91000000-910fffff
*-network
description: Wireless interface
product: RTL8723BE PCIe Wireless Network Adapter
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlo1
version: 00
serial: 68:14:01:0f:9c:89
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=rtl8723be driverversion=5.0.0-37-generic firmware=N/A ip=10.0.1.252 latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: irq:19 ioport:1000(size=256) memory:91000000-91003fff
*-isa
description: ISA bridge
product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 21
width: 32 bits
clock: 33MHz
capabilities: isa bus_master cap_list
configuration: driver=lpc_ich latency=0
resources: irq:0
*-serial UNCLAIMED
description: SMBus
product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx SMBus Controller
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 21
width: 32 bits
clock: 33MHz
capabilities: pm cap_list
configuration: latency=0
resources: memory:91415000-9141501f ioport:2040(size=32)
*-battery
product: ME03037
vendor: 33342
physical id: 1
version: ManufDate
serial: DummySerialNumber
slot: Primary
capacity: 37050mWh
configuration: voltage=11,4V
*-power UNCLAIMED
description: OEM Define 1
product: OEM Define 5
vendor: OEM Define 2
physical id: 2
version: OEM Define 6
serial: OEM Define 3
capacity: 75mWh

CatKiller
January 12th, 2020, 09:02 AM
If I open demanding applications like brave browsers or firefox, it slows down, then it crashes and I am forced to turn it off by the power button. Other times it works for a few minutes.
That sounds like it's out of memory. You only have 2 GB and browsers, depending on which sites you're visiting and what scripts those sites are running, can use over 1 GB all by themselves. It doesn't look like you can add more RAM to that machine, so reducing memory usage is your only option. Browser extensions that prevent scripts from running might help somewhat.

erotavlas
January 12th, 2020, 02:31 PM
That sounds like it's out of memory. You only have 2 GB and browsers, depending on which sites you're visiting and what scripts those sites are running, can use over 1 GB all by themselves. It doesn't look like you can add more RAM to that machine, so reducing memory usage is your only option. Browser extensions that prevent scripts from running might help somewhat. Thank you for your fast reply. I setup 2 GB of swap. I monitored with htop, the RAM is full whereas the system gets stuck even if the swap does not become full. In theory it just should slow down. Any idea?

CatKiller
January 12th, 2020, 02:58 PM
Thank you for your fast reply. I setup 2 GB of swap. I monitored with htop, the RAM is full whereas the system gets stuck even if the swap does not become full. In theory it just should slow down. Any idea?

Linux really struggles with low memory situations, and knowing what to swap and when. It's an area of ongoing research. It's very difficult to find something that works for all the workloads that Linux is used for. Not getting in that situation is the only thing that will absolutely work. The OS itself is lightweight, it's the applications that are the issue. In particular, the hordes of unknown applications that get run by advertisers and websites when you visit webpages. You can control what you launch yourself, but they could be doing anything.

Autodave
January 12th, 2020, 03:58 PM
If you can get into Firefox, try installing uBlock.

erotavlas
January 12th, 2020, 08:05 PM
Linux really struggles with low memory situations, and knowing what to swap and when. It's an area of ongoing research. It's very difficult to find something that works for all the workloads that Linux is used for. Not getting in that situation is the only thing that will absolutely work. The OS itself is lightweight, it's the applications that are the issue. In particular, the hordes of unknown applications that get run by advertisers and websites when you visit webpages. You can control what you launch yourself, but they could be doing anything.

I solved by installing lubuntu 19.10 64 bit. So it was something related to the kernel or to the desktop environment.

CelticWarrior
January 12th, 2020, 08:42 PM
I solved by installing lubuntu 19.10 64 bit. So it was something related to the kernel or to the desktop environment.

Kernel is the same but the DE in Lubuntu is much lighter so yes, that's the difference. It's the right choice for so little RAM.