"log from installation contains error" but can't see one?

[pateksan]

Hello again,

I've not had any luck with my previous installation (at time of posting this anyway) - https://ubuntuforums.org/showthread.php?t=2430088

I've tried reinstalling and got the following:

The system log from your installation contains an error. The specific
error commonly occurs when there is an issue with the disk to which you
are trying to install Ubuntu. It is recommended that you back up
important data on your disk and investigate the situation. Measures you
might take include checking cable connections for your disks and using
software tools to investigate the health of your hardware.
The problem is I can't see any details in the log. The log is here: https://paste.ubuntu.com/p/K4Wx3drZdz/

Can someone have a look to see which line in the log has caused the prompt? This might allow me to troubleshoot further.

SMART indicates the drive is likely to fail soon, but that has been the case for a while: the previous three attempts to install linux did not produce the message quoted above.
(FWIM they did all have the booting issue in my other thread above - if you think the booting issue is due to the dodgy drive then please do let me know, I don't mind which thread you respond in).

[TheFu]

Please post the raw SMART data from smartctl -a wrapped in code tags so the columns are lined up.

[pateksan]

Thanks TheFu. Please let me know if I should be posting a link to a pastebin instead. Also, I will be doing a bit more research into how much exactly I need to worry about the imminent failure warning, but here it is in the meantime.

smartctl 7.0 2018-12-30 r4883 [x86_64-linux-5.3.0-19-generic] (local build)Copyright (C) 2002-18, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Hitachi Travelstar Z7K320
Device Model: HITACHI HTS723232A7A364
Serial Number: E3834563KUUBWN
LU WWN Device Id: 5 000cca 61df60313
Firmware Version: EC2ZB70R
User Capacity: 320,072,933,376 bytes [320 GB]
Sector Size: 512 bytes logical/physical
Rotation Rate: 7200 rpm
Form Factor: 2.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 6
SATA Version is: SATA 2.6, 3.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Tue Nov 5 23:24:18 2019 GMT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 45) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 76) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 084 084 062 Pre-fail Always - 15007894
2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 0
3 Spin_Up_Time 0x0007 253 253 033 Pre-fail Always - 1
4 Start_Stop_Count 0x0012 098 098 000 Old_age Always - 3626
5 Reallocated_Sector_Ct 0x0033 001 001 005 Pre-fail Always FAILING_NOW 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 040 Pre-fail Offline - 0
9 Power_On_Hours 0x0012 090 090 000 Old_age Always - 4529
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 099 099 000 Old_age Always - 3033
191 G-Sense_Error_Rate 0x000a 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 2558918775
193 Load_Cycle_Count 0x0012 063 063 000 Old_age Always - 379259
194 Temperature_Celsius 0x0002 171 171 000 Old_age Always - 35 (Min/Max 2/46)
196 Reallocated_Event_Count 0x0032 001 001 000 Old_age Always - 2518
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 18
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
223 Load_Retry_Count 0x000a 100 100 000 Old_age Always - 0

SMART Error Log Version: 1
Warning: ATA error count 65535 inconsistent with error log pointer 3

ATA Error Count: 65535 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 65535 occurred at disk power-on lifetime: 4529 hours (188 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
10 51 5f 39 18 42 0e Error: IDNF at LBA = 0x0e421839 = 239212601

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 90 78 00 db 42 40 08 01:24:53.374 WRITE FPDMA QUEUED
61 90 70 00 da 42 40 08 01:24:53.372 WRITE FPDMA QUEUED
61 98 28 00 18 42 40 08 01:24:53.265 WRITE FPDMA QUEUED
61 98 20 00 d1 42 40 08 01:24:53.265 WRITE FPDMA QUEUED
61 70 18 00 d2 42 40 08 01:24:53.265 WRITE FPDMA QUEUED

Error 65534 occurred at disk power-on lifetime: 4529 hours (188 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
10 51 5f 39 18 42 0e Error: IDNF at LBA = 0x0e421839 = 239212601

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 88 68 00 df 42 40 08 01:24:51.217 WRITE FPDMA QUEUED
61 50 60 00 dc 42 40 08 01:24:51.215 WRITE FPDMA QUEUED
61 88 58 00 d9 42 40 08 01:24:51.205 WRITE FPDMA QUEUED
61 90 50 00 d8 42 40 08 01:24:51.204 WRITE FPDMA QUEUED
61 90 48 00 d7 42 40 08 01:24:51.202 WRITE FPDMA QUEUED

Error 65533 occurred at disk power-on lifetime: 4529 hours (188 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
10 51 5f 39 18 42 0e Error: IDNF at LBA = 0x0e421839 = 239212601

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 08 d0 30 fb 9e 40 08 01:24:49.108 WRITE FPDMA QUEUED
61 88 b8 00 cf 42 40 08 01:24:49.107 WRITE FPDMA QUEUED
61 90 58 00 1a 42 40 08 01:24:49.085 WRITE FPDMA QUEUED
61 88 50 00 1b 42 40 08 01:24:49.084 WRITE FPDMA QUEUED
61 88 48 00 c7 42 40 08 01:24:49.084 WRITE FPDMA QUEUED

Error 65532 occurred at disk power-on lifetime: 4529 hours (188 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
10 51 5f 39 18 42 0e Error: IDNF at LBA = 0x0e421839 = 239212601

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 88 b0 00 ce 42 40 08 01:24:47.034 WRITE FPDMA QUEUED
61 b0 a8 00 cd 42 40 08 01:24:47.033 WRITE FPDMA QUEUED
61 90 a0 00 cc 42 40 08 01:24:47.029 WRITE FPDMA QUEUED
61 98 98 00 cb 42 40 08 01:24:47.028 WRITE FPDMA QUEUED
61 88 90 00 ca 42 40 08 01:24:47.025 WRITE FPDMA QUEUED

Error 65531 occurred at disk power-on lifetime: 4529 hours (188 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
10 51 5f 39 18 42 0e Error: IDNF at LBA = 0x0e421839 = 239212601

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 a8 18 00 19 42 40 08 01:24:44.961 WRITE FPDMA QUEUED
61 e0 10 00 1c 42 40 08 01:24:44.961 WRITE FPDMA QUEUED
61 90 08 00 1a 42 40 08 01:24:44.961 WRITE FPDMA QUEUED
61 88 00 00 1b 42 40 08 01:24:44.961 WRITE FPDMA QUEUED
61 98 f8 00 c0 42 40 08 01:24:44.961 WRITE FPDMA QUEUED

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay.

[TheFu]

Unplug this drive NOW!@!@!@@@!@!#!@!!!!!
You have data loss already. The only thing this drive should be used for, if that is even possible, is to be cloned to another HDD so you can attempt data recovery. Do not use it for any other reason. Do not boot on this disk. Boot from a Try Ubuntu flash "thumb drive".


ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 084 084 062 Pre-fail Always - 15007894
5 Reallocated_Sector_Ct 0x0033 001 001 005 Pre-fail Always FAILING_NOW 0
196 Reallocated_Event_Count 0x0032 001 001 000 Old_age Always - 2518
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 18

Those are why I say you should unplug NOW.

There is good news. It appears that the SATA cable is fine.

This specific disk should be considered dead.