cmr1094
October 29th, 2018, 04:37 PM
Trying to install NVIDIA drivers for a native Ubuntu 16.04.5 installation on a new MSI GS65 laptop (specs: Intel 8th-gen i7-8750H, 32GB RAM, NVIDIA GTX 1070). The NVIDIA drvers do not appear to be functioning, nor can I make use of the laptop's dedicated GPU. Details below:
First step I took after receiving the laptop was to wipe all Windows hardrive partitions using GParted. Went into BIOS, disabled Fast Boot and Secure Boot, as well as ensured booting into UEFI mode. Then booted to live Ubuntu 16.04 USB and proceeded with installation, which, despite a few minor hiccups, went fine (For anyone who reaches this page during an Ubuntu installation on the same or a similar machine: follow the solution here (https://askubuntu.com/questions/861743/installation-of-ubuntu-16-04-from-a-usb-drive-freezes) to prevent hanging installation, as well as the solution here (https://askubuntu.com/questions/1016903/alienware-17-r4-ubuntu-16-04-wifi-driver) to enable networking via the built-in network card).
After installing Ubuntu I attempted to install Nvidia drivers. First used
sudo add-apt-repository ppa:graphics-drivers
Followed by
sudo apt-get update
First tried a NVIDIA driver I've confirmed to be functional with another MSI laptop I recently configured, 384:
sudo apt-get install nvidia-384
The driver installation completed, but with some errors indicating possible missing firmware (more on that below). For now, I assumed NVIDIA installed correctly and rebooted.
Upon reboot, I tried running
nvidia-settings
And am met with the following error message:
ERROR: Unable to load info from any available system
Tried running nvidia-smi -> command not found. Ran `lsmod | grep nvidia`, nothing (also nothing when ran `lsmod | grep nouveau`). Tried opening NVIDIA XServer Settings from the GUI applications manager, no response. Prime-select, however, appeared to be installed. Running `sudo prime-select nvidia` produced
Info: the current GL alternatives in use are: ['mesa', 'nvidia-384-prime']
Info: the current EGL alternatives in use are: ['mesa-egl', 'nvidia-384-prime']
Info: selecting nvidia-384 for the nvidia profile
update-alternatives: using /usr/lib/nvidia-384/ld.so.conf to provide /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf (x86_64-linux-gnu_gl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384/ld.so.conf to provide /etc/ld.so.conf.d/x86_64-linux-gnu_EGL.conf (x86_64-linux-gnu_egl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384/alt_ld.so.conf to provide /etc/ld.so.conf.d/i386-linux-gnu_GL.conf (i386-linux-gnu_gl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384/alt_ld.so.conf to provide /etc/ld.so.conf.d/i386-linux-gnu_EGL.conf (i386-linux-gnu_egl_conf) in manual mode
Then tried to run `glxgears` but was met with the following error message:
X Error of failed request: BadValue (integer parameter out of range for operation)
Major opcode of failed request: 155 (GLX)
Minor opcode of failed request: 3 (X_GLXCreateContext)
Value in failed request: 0x0
Serial number of failed request: 23
Current serial number in output stream: 24
Running `sudo prime-select intel` produced
Info: the current GL alternatives in use are: ['nvidia-384', 'nvidia-384']
Info: the current EGL alternatives in use are: ['nvidia-384', 'nvidia-384']
Info: selecting nvidia-384-prime for the intel profile
update-alternatives: using /usr/lib/nvidia-384-prime/ld.so.conf to provide /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf (x86_64-linux-gnu_gl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384-prime/ld.so.conf to provide /etc/ld.so.conf.d/x86_64-linux-gnu_EGL.conf (x86_64-linux-gnu_egl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384-prime/alt_ld.so.conf to provide /etc/ld.so.conf.d/i386-linux-gnu_GL.conf (i386-linux-gnu_gl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384-prime/alt_ld.so.conf to provide /etc/ld.so.conf.d/i386-linux-gnu_EGL.conf (i386-linux-gnu_egl_conf) in manual mode
`glxgears` then ran successfully, without errors.
Upon reaching this point I looked back into the missing firmware warnings I mentioned earlier. After searching I found that someone else had also experienced the same issue here (https://askubuntu.com/questions/832524/updated-kernel-to-4-8-now-missing-firmware-warnings) and followed the steps provided to manually install the missing firmware. Uninstalled NVIDIA via `sudo apt-get purge nvidia*`, rebooted, reinstalled NVIDIA, and rebooted. Installation then continued without any warnings, but there was no change from what I had seen before.
I then considered updating the kernel. I installed UKUU and, after addressing the bug and solution explained here (https://askubuntu.com/questions/1030043/unable-to-upgrade-kernel-after-4-16-3), installed the latest version kernel available, `4.18.15-041815-generic`. Rebooted, still no changes.
I then tried a few other NVIDIA drivers to see if there would be any difference. Uninstalled/rebooted following the procedure I described before, trying the latest driver, 410, as well as some earlier ones, such as 304, 340, 396, etc. All drivers produced the same results.
I'm out of ideas. Out of curiosity I tried wiping Ubuntu 16 and installing Ubuntu 18, however I wasn't able to proceed due to an error described by another here (https://askubuntu.com/questions/789998/16-04-new-installation-gives-grub-efi-amd64-signed-failed-installation-target). Tried following the solution as well as other solutions from similar questions but wasn't successful with fixing the bug. However, having Ubuntu 16.04 installed on this laptop is a requirement, therefore I hadn't pursued Ubuntu 18 any further.
Anyone have any suggestions?
For your info, output of some relevant commands is below:
lspci:
lspci -nnk
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:3ec4] (rev 07)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
00:01.0 PCI bridge [0604]: Intel Corporation Sky Lake PCIe Controller (x16) [8086:1901] (rev 07)
Kernel driver in use: pcieport
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:3e9b]
DeviceName: Onboard - Video
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: i915
Kernel modules: i915
00:12.0 Signal processing controller [1180]: Intel Corporation Device [8086:a379] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: intel_pch_thermal
Kernel modules: intel_pch_thermal
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:a36d] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: xhci_hcd
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:a36f] (rev 10)
DeviceName: Onboard - Other
Subsystem: Intel Corporation Device [8086:7270]
00:14.3 Network controller [0280]: Intel Corporation Device [8086:a370] (rev 10)
DeviceName: Onboard - Ethernet
Subsystem: Bigfoot Networks, Inc. Device [1a56:1552]
Kernel driver in use: iwlwifi
Kernel modules: iwlwifi
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:a360] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: mei_me
Kernel modules: mei_me
00:1b.0 PCI bridge [0604]: Intel Corporation Device [8086:a340] (rev f0)
Kernel driver in use: pcieport
00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:a330] (rev f0)
Kernel driver in use: pcieport
00:1d.4 PCI bridge [0604]: Intel Corporation Device [8086:a334] (rev f0)
Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:a30d] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
00:1f.3 Audio device [0403]: Intel Corporation Device [8086:a348] (rev 10)
DeviceName: Onboard - Sound
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:a323] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel modules: i2c_i801
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:a324] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
01:00.0 VGA compatible controller [0300]: NVIDIA Corporation Device [10de:1ba1] (rev a1)
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel modules: nvidiafb, nouveau
3b:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd Device [144d:a808]
Subsystem: Samsung Electronics Co Ltd Device [144d:a801]
Kernel driver in use: nvme
3c:00.0 Ethernet controller [0200]: Qualcomm Atheros Device [1969:e0b1] (rev 10)
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: alx
Kernel modules: alx
lshw:
sudo lshw -c display
*-display UNCLAIMED
description: VGA compatible controller
product: NVIDIA Corporation
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress vga_controller bus_master cap_list
configuration: latency=0
resources: memory:ac000000-acffffff memory:80000000-8fffffff memory:90000000-91ffffff ioport:4000(size=128) memory:ad000000-ad07ffff
*-display
description: VGA compatible controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 00
width: 64 bits
clock: 33MHz
capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:23 memory:ab000000-abffffff memory:40000000-4fffffff ioport:5000(size=64) memory:c0000-dffff
First step I took after receiving the laptop was to wipe all Windows hardrive partitions using GParted. Went into BIOS, disabled Fast Boot and Secure Boot, as well as ensured booting into UEFI mode. Then booted to live Ubuntu 16.04 USB and proceeded with installation, which, despite a few minor hiccups, went fine (For anyone who reaches this page during an Ubuntu installation on the same or a similar machine: follow the solution here (https://askubuntu.com/questions/861743/installation-of-ubuntu-16-04-from-a-usb-drive-freezes) to prevent hanging installation, as well as the solution here (https://askubuntu.com/questions/1016903/alienware-17-r4-ubuntu-16-04-wifi-driver) to enable networking via the built-in network card).
After installing Ubuntu I attempted to install Nvidia drivers. First used
sudo add-apt-repository ppa:graphics-drivers
Followed by
sudo apt-get update
First tried a NVIDIA driver I've confirmed to be functional with another MSI laptop I recently configured, 384:
sudo apt-get install nvidia-384
The driver installation completed, but with some errors indicating possible missing firmware (more on that below). For now, I assumed NVIDIA installed correctly and rebooted.
Upon reboot, I tried running
nvidia-settings
And am met with the following error message:
ERROR: Unable to load info from any available system
Tried running nvidia-smi -> command not found. Ran `lsmod | grep nvidia`, nothing (also nothing when ran `lsmod | grep nouveau`). Tried opening NVIDIA XServer Settings from the GUI applications manager, no response. Prime-select, however, appeared to be installed. Running `sudo prime-select nvidia` produced
Info: the current GL alternatives in use are: ['mesa', 'nvidia-384-prime']
Info: the current EGL alternatives in use are: ['mesa-egl', 'nvidia-384-prime']
Info: selecting nvidia-384 for the nvidia profile
update-alternatives: using /usr/lib/nvidia-384/ld.so.conf to provide /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf (x86_64-linux-gnu_gl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384/ld.so.conf to provide /etc/ld.so.conf.d/x86_64-linux-gnu_EGL.conf (x86_64-linux-gnu_egl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384/alt_ld.so.conf to provide /etc/ld.so.conf.d/i386-linux-gnu_GL.conf (i386-linux-gnu_gl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384/alt_ld.so.conf to provide /etc/ld.so.conf.d/i386-linux-gnu_EGL.conf (i386-linux-gnu_egl_conf) in manual mode
Then tried to run `glxgears` but was met with the following error message:
X Error of failed request: BadValue (integer parameter out of range for operation)
Major opcode of failed request: 155 (GLX)
Minor opcode of failed request: 3 (X_GLXCreateContext)
Value in failed request: 0x0
Serial number of failed request: 23
Current serial number in output stream: 24
Running `sudo prime-select intel` produced
Info: the current GL alternatives in use are: ['nvidia-384', 'nvidia-384']
Info: the current EGL alternatives in use are: ['nvidia-384', 'nvidia-384']
Info: selecting nvidia-384-prime for the intel profile
update-alternatives: using /usr/lib/nvidia-384-prime/ld.so.conf to provide /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf (x86_64-linux-gnu_gl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384-prime/ld.so.conf to provide /etc/ld.so.conf.d/x86_64-linux-gnu_EGL.conf (x86_64-linux-gnu_egl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384-prime/alt_ld.so.conf to provide /etc/ld.so.conf.d/i386-linux-gnu_GL.conf (i386-linux-gnu_gl_conf) in manual mode
update-alternatives: using /usr/lib/nvidia-384-prime/alt_ld.so.conf to provide /etc/ld.so.conf.d/i386-linux-gnu_EGL.conf (i386-linux-gnu_egl_conf) in manual mode
`glxgears` then ran successfully, without errors.
Upon reaching this point I looked back into the missing firmware warnings I mentioned earlier. After searching I found that someone else had also experienced the same issue here (https://askubuntu.com/questions/832524/updated-kernel-to-4-8-now-missing-firmware-warnings) and followed the steps provided to manually install the missing firmware. Uninstalled NVIDIA via `sudo apt-get purge nvidia*`, rebooted, reinstalled NVIDIA, and rebooted. Installation then continued without any warnings, but there was no change from what I had seen before.
I then considered updating the kernel. I installed UKUU and, after addressing the bug and solution explained here (https://askubuntu.com/questions/1030043/unable-to-upgrade-kernel-after-4-16-3), installed the latest version kernel available, `4.18.15-041815-generic`. Rebooted, still no changes.
I then tried a few other NVIDIA drivers to see if there would be any difference. Uninstalled/rebooted following the procedure I described before, trying the latest driver, 410, as well as some earlier ones, such as 304, 340, 396, etc. All drivers produced the same results.
I'm out of ideas. Out of curiosity I tried wiping Ubuntu 16 and installing Ubuntu 18, however I wasn't able to proceed due to an error described by another here (https://askubuntu.com/questions/789998/16-04-new-installation-gives-grub-efi-amd64-signed-failed-installation-target). Tried following the solution as well as other solutions from similar questions but wasn't successful with fixing the bug. However, having Ubuntu 16.04 installed on this laptop is a requirement, therefore I hadn't pursued Ubuntu 18 any further.
Anyone have any suggestions?
For your info, output of some relevant commands is below:
lspci:
lspci -nnk
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:3ec4] (rev 07)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
00:01.0 PCI bridge [0604]: Intel Corporation Sky Lake PCIe Controller (x16) [8086:1901] (rev 07)
Kernel driver in use: pcieport
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:3e9b]
DeviceName: Onboard - Video
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: i915
Kernel modules: i915
00:12.0 Signal processing controller [1180]: Intel Corporation Device [8086:a379] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: intel_pch_thermal
Kernel modules: intel_pch_thermal
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:a36d] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: xhci_hcd
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:a36f] (rev 10)
DeviceName: Onboard - Other
Subsystem: Intel Corporation Device [8086:7270]
00:14.3 Network controller [0280]: Intel Corporation Device [8086:a370] (rev 10)
DeviceName: Onboard - Ethernet
Subsystem: Bigfoot Networks, Inc. Device [1a56:1552]
Kernel driver in use: iwlwifi
Kernel modules: iwlwifi
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:a360] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: mei_me
Kernel modules: mei_me
00:1b.0 PCI bridge [0604]: Intel Corporation Device [8086:a340] (rev f0)
Kernel driver in use: pcieport
00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:a330] (rev f0)
Kernel driver in use: pcieport
00:1d.4 PCI bridge [0604]: Intel Corporation Device [8086:a334] (rev f0)
Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:a30d] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
00:1f.3 Audio device [0403]: Intel Corporation Device [8086:a348] (rev 10)
DeviceName: Onboard - Sound
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:a323] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel modules: i2c_i801
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:a324] (rev 10)
DeviceName: Onboard - Other
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
01:00.0 VGA compatible controller [0300]: NVIDIA Corporation Device [10de:1ba1] (rev a1)
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel modules: nvidiafb, nouveau
3b:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd Device [144d:a808]
Subsystem: Samsung Electronics Co Ltd Device [144d:a801]
Kernel driver in use: nvme
3c:00.0 Ethernet controller [0200]: Qualcomm Atheros Device [1969:e0b1] (rev 10)
Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1227]
Kernel driver in use: alx
Kernel modules: alx
lshw:
sudo lshw -c display
*-display UNCLAIMED
description: VGA compatible controller
product: NVIDIA Corporation
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress vga_controller bus_master cap_list
configuration: latency=0
resources: memory:ac000000-acffffff memory:80000000-8fffffff memory:90000000-91ffffff ioport:4000(size=128) memory:ad000000-ad07ffff
*-display
description: VGA compatible controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 00
width: 64 bits
clock: 33MHz
capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:23 memory:ab000000-abffffff memory:40000000-4fffffff ioport:5000(size=64) memory:c0000-dffff