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View Full Version : [SOLVED] Ubuntu 18.04 Installation Crashes



jsc39
June 18th, 2018, 01:03 PM
I have been trying to install Ubuntu 18.04 on my Acer Nitro 5 (an515-51) [Dual - booting with Windows]. As soon as I boot from a bootable USB it takes me to the installation page and after some time around the Wifi Detection Page the keyboard and touchpad stop working. I have the same problem of touchpad and keyboard not working on OpenSuse TumbleWeed Installation as well as Anarchy Installation.
I tried changing the touchpad settings from advanced to basic still the touchpad doesnt work.
Any help appreciated..

oldfred
June 18th, 2018, 03:28 PM
Since it has nVidia, are you using nomodeset?
At grub menu you can use e for edit, scroll to linux line and replace quiet splash with nomodeset.
How to set NOMODESET and other kernel boot options in grub2 - both BIOS liveCD & grub first boot ( also UEFI with grub)
How to add boot parameters, grub menu after install (also grub when UEFI)
https://wiki.ubuntu.com/Kernel/KernelBootParameters
https://help.ubuntu.com/community/Grub2
http://ubuntuforums.org/showthread.php?t=1613132

Once installed all Acer have needed "Trust" and updates to UEFI.
Have you updated UEFI from Acer? May also help on your other issues.

Acer Trust Settings - details, some now report that then secure boot has to be on to set trust:
https://ubuntuforums.org/showthread.php?t=2297947&p=13369742#post13369742
https://ubuntuforums.org/showthread.php?t=2358003
https://ubuntuforums.org/showthread.php?t=2291335&p=13341757#post13341757

Acer Cloudbook shows screen for selecting trust
http://bernaerts.dyndns.org/linux/74-ubuntu/340-ubuntu-install-acer-aspire-cloudbook-431
http://community.acer.com/t5/Predator-Laptops/Dual-Boot-Ubuntu-Win10-Step-by-step-guide/m-p/430392#U430392
InsydeH20 setup utility
Acer Very latest UEFI/BIOS works, downgrade not required:
http://ubuntuforums.org/showthread.php?t=2298380&p=13419141#post13419141

jsc39
June 18th, 2018, 07:29 PM
Thanks for the help. I was able to install Ubuntu but the brightness control was not working. I tried installing Nvidia Drivers using the command


sudo add-apt-repository ppa:graphics-drivers
sudo apt-get update

sudo apt-get install nvidia-390



Then I rebooted the system but the boot got stuck
https://imgur.com/AjV7q6T
Screenshot is attached

oldfred
June 18th, 2018, 07:56 PM
That is not showing any errors?
Have you tried recovery mode from grub menu?

jsc39
June 18th, 2018, 08:25 PM
The above mentioned screen is where the boot stops.
What should I do in the Recovery Mode??

oldfred
June 18th, 2018, 10:35 PM
Does recovery mode boot?
If so it gives a menu with options to try to resolve issues using command line or just continuing boot from there.

jsc39
June 19th, 2018, 07:20 AM
Thanks was able to boot into recovery and uninstall those drivers.
Brightness control is not working.
Can you guide me here

oldfred
June 19th, 2018, 03:48 PM
Google found multiple but old threads which may not now apply.


https://ubuntuforums.org/showthread.php?t=1962255
https://wiki.archlinux.org/index.php/backlight

https://askubuntu.com/questions/180819/how-to-control-brightness-on-acer-laptop

jsc39
June 19th, 2018, 03:55 PM
https://postimg.cc/gallery/2tuakuhg8/

Here is some information

oldfred
June 19th, 2018, 04:12 PM
Once you install the proprietary nVidia driver from Ubuntu repository, you do not use nomodeset.
Normally you then do not add nomodeset to /etc/default/grub, but just manually when booting as only needed on first boot. It may prevent nVidia driver from working correctly.

If wrong nVidia driver or upgrade, you must purge & install correct driver
https://ubuntuforums.org/showthread.php?t=2362351&p=13649946#post13649946
https://ubuntuforums.org/showthread.php?t=2385770&p=13742959#post13742959 by 1fallen

You can easily attach screen shots with Forum's advanced editor and the paperclip icon.
But if text or terminal output better to just copy & paste and if longer include in code tags, using # icon.

jsc39
June 19th, 2018, 05:26 PM
Thanks for all the help.
Was able to install Drivers and brightness settings were restored.

oldfred
June 19th, 2018, 05:56 PM
Glad you got it working. :)