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View Full Version : [ubuntu] Ubuntu does not recognize bluetooth, sound, microphone and touchscreen cards...



marcos.1108
February 18th, 2018, 04:26 PM
First of all, this is the first time I'm posting anything to a forum, so sorry for anything. I recently bought the M11W multilaser notebook and installed the 16.04.3 LTS version of ubuntu on it, as it is the latest LTS version. As soon as I installed it, I realized that the wi-fi card, not many others had been recognized. I decided to install the newest version at 17.10.1 to see what it gave. When installing, I realized that cards had been recognized as the camera, the wi-fi and other more basic were all recognized, but the bluetooth boards, sound, microphone, touchscreen did not. I am basic level in ubuntu and I do not know how to solve this, I already researched in Google, but I did not find anything that helps a lot.


I've already circled the code in the terminal:


sudo lspci -k
and the result was:



00:00.0 Host bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register (rev 36)
Subsystem: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register
Kernel driver in use: iosf_mbi_pci
00:02.0 VGA compatible controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers (rev 36)
Subsystem: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers
Kernel driver in use: i915
Kernel modules: i915
00:03.0 Multimedia controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit (rev 36)
Subsystem: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit
00:0b.0 Signal processing controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller (rev 36)
Subsystem: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller
Kernel driver in use: proc_thermal
Kernel modules: processor_thermal_device
00:14.0 USB controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller (rev 36)
Subsystem: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller
Kernel driver in use: xhci_hcd
00:1a.0 Encryption controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine (rev 36)
Subsystem: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine
Kernel driver in use: mei_txe
Kernel modules: mei_txe
00:1f.0 ISA bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU (rev 36)
Subsystem: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU
Kernel driver in use: lpc_ich
Kernel modules: lpc_ich



For information on the motherboard, I installed hardInfo and in the DMI part it looked like this:


-BIOS-
Date: 05/25/2017
Vendor: American Megatrends Inc. (www.ami.com (http://www.ami.com))
Version: 8.17
-Board-
Name: M11W
Vendor: Multilaser
-Product-
Name: M11W
Family: EMI30P3S1M12L1B304T4C00W1H2G0G3A0C0P0C0D0C1104M0N1 X1WOS
Version: Default string

I downloaded the official drivers, but they came in extensions .cat .inf .sys and .pnf. But I do not know how to install them

tinylagarto
February 19th, 2018, 12:22 AM
Which version of Ubuntu are you running right now? 16.04 or 17.10?

Did you try to install the drivers via the drivers install or software properties?

marcos.1108
February 19th, 2018, 05:37 AM
I am using version 17.10 and do not know how to install these drivers, so I have not tried

tinylagarto
February 19th, 2018, 12:03 PM
OK, there is an option to install proprietary drivers on Ubuntu.

I guess you use the default Gnome desktop on 17.10, then just hit the Super/Win key and type drivers. You should see 'Additional Drivers', something like this, open it and try to see if you can install them.

marcos.1108
February 19th, 2018, 08:06 PM
https://scontent.fbel1-1.fna.fbcdn.net/v/t1.0-9/27973493_2048542041828780_3102337802673633989_n.jp g?_nc_eui2=v1%3AAeGAiRucF1aY14jspd4l_HBmdJBUwXNJg6 vwri16OfloPVgJOa-Sh0NpN0xSrMv4P_feqDOpXgDZkgsftlMWoHubmUrEwUjIcZsUF urBI93q8g&oh=62c7fd97a0eb7d2a605644640d5e538f&oe=5B210103
only that appears here

tinylagarto
February 20th, 2018, 12:03 PM
OK I see. I hoped it would offer more. I have no experience with that kind of device. I guess it is relatively new and probably and it seems many of the components are not being recognized.

I hope someone else can step in.

Also try to edit your post and put the hardware specs into CODE tags. This way the output will be more readable.

marcos.1108
February 21st, 2018, 03:02 AM
Done, thank you anyway. Yes, this device is really new.