Ubuntu 16.04 no sound in the speakers or headphones

[dhira]

Hi, I have HP 655 notebook and after installing 16.04 there is no sound either through the speakers, nor the headphones nor does it record through built in mic. Me and my friend tried different things. It worked fine on 14.04.

Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Wrestler HDMI Audio


List of Hardware Devices (PLAYBACK) ****
Karte 0: Generic [HD-Audio Generic], Device 3: Generic Digital [Generic Digital]
Sub-Device: 0/1
Sub- Device #0: subdevice #0
Karte 1: Generic_1 [HD-Audio Generic], Device 0: ALC269VC Analog [ALC269VC Analog]
Sub-Device: 1/1
Sub- Device #0: subdevice #0
Karte 1: Generic_1 [HD-Audio Generic], Device 1: ALC269VC Digital [ALC269VC Digital]
Sub-Device: 1/1
Sub- Device #0: subdevice #0

Any help appreciated. Thank you in advance.

[dhira]

Here additional information:

aplay -L
default
Playback/recording through the PulseAudio sound server
null
Discard all samples (playback) or generate zero samples (capture)
pulse
PulseAudio Sound Server
hdmi:CARD=Generic,DEV=0
HD-Audio Generic, Generic Digital
HDMI Audio Output
dmix:CARD=Generic,DEV=3
HD-Audio Generic, Generic Digital
Direct sample mixing device
dsnoop:CARD=Generic,DEV=3
HD-Audio Generic, Generic Digital
Direct sample snooping device
hw:CARD=Generic,DEV=3
HD-Audio Generic, Generic Digital
Direct hardware device without any conversions
plughw:CARD=Generic,DEV=3
HD-Audio Generic, Generic Digital
Hardware device with all software conversions
sysdefault:CARD=Generic_1
HD-Audio Generic, ALC269VC Analog
Default Audio Device
front:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Analog
Front speakers
surround21:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Analog
2.1 Surround output to Front and Subwoofer speakers
surround40:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Analog
4.0 Surround output to Front and Rear speakers
surround41:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Analog
4.1 Surround output to Front, Rear and Subwoofer speakers
surround50:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Analog
5.0 Surround output to Front, Center and Rear speakers
surround51:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Analog
5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Analog
7.1 Surround output to Front, Center, Side, Rear and Woofer speakers
iec958:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Digital
IEC958 (S/PDIF) Digital Audio Output
dmix:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Analog
Direct sample mixing device
dmix:CARD=Generic_1,DEV=1
HD-Audio Generic, ALC269VC Digital
Direct sample mixing device
dsnoop:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Analog
Direct sample snooping device
dsnoop:CARD=Generic_1,DEV=1
HD-Audio Generic, ALC269VC Digital
Direct sample snooping device
hw:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Analog
Direct hardware device without any conversions
hw:CARD=Generic_1,DEV=1
HD-Audio Generic, ALC269VC Digital
Direct hardware device without any conversions
plughw:CARD=Generic_1,DEV=0
HD-Audio Generic, ALC269VC Analog
Hardware device with all software conversions
plughw:CARD=Generic_1,DEV=1
HD-Audio Generic, ALC269VC Digital
Hardware device with all software conversions

[Autodave]

Did you do a new install of 16.04 or did you upgrade from 14.04 to 16.04?

[dhira]

I did a new install of 16.04 LTS.

[lammert-nijhof]

Look in PulseAudio Volume Control (pavucontrol) in the Configuration tab. You might have to install that program, because it is not installed by default. You seem to have two audio controllers, probably one is using a HDMI video plug to transport the audio belonging to the video and the other is the controller connected to the speakers and/or headphone. Switch that HDMI audio controller "off" in the configuration tab. If you are using e.g. a TV to play videos and you can't switch off the HDMI controller, you can select the right audio controller for each program using the buttons right to the program name in the playback and recording tabs. The system will remember you selection forever.

[dhira]

Dear Lammert-nijhof, I did exactly as you wrote and it worked fine with PulseAudio Volume Control! I managed to switch the HDMI audio controller off. Thank you so much!

[john164]

bang on for me too, thanks

[static7]

Just wanted to say thank you. pavucontrol worked fantastically.