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View Full Version : [SOLVED] Booting into Windows cause my dual systems both unbootable.


iamlazynic
July 18th, 2017, 12:03 PM
Dear all, I have dual boot Win10 and Ubuntu (Ubuntu Gnome 17.04) on my laptop (Dell XPS13). Since I installed Ubuntu I never launched Windows and everything is fine. Today I selected to boot into Windows, then Windows can't function well. I then reboot seeing that it "auto diagnose" and keep rebooting, and rebooting into GNU grub command line (complete black background). Now neither of the two systems can boot. Help help :( I am writing this on live USB and here is some information that should be useful. Thank you in advance for anyone who is willing to help me!!! Oh, I tried boot-repair using recommand repair mode but didn't work.

I think I know what caused this but I don't know why and how to fix. I have installed Ubuntu along with Win10 before this onw and went well. However, on this machine, I once booted into live USB and used GParted to increase the partition size of my Ubuntu OS (and shrink the size of Win10). I think this is the bad thing I shouldn't have done...

PS. I would like to use two systems both for different uses. Maybe some master could teach how to make my computer safe so that I can boot into either one freely in the future. :)



Boot Info Script 0.61 [1 April 2012]


============================= Boot Info Summary: ===============================

=> No boot loader is installed in the MBR of /dev/sda.
=> Syslinux MBR (4.04 and higher) is installed in the MBR of /dev/sdb.

sda1: __________________________________________________ ________________________

File system: vfat
Boot sector type: Unknown
Boot sector info: No errors found in the Boot Parameter Block.
Operating System:
Boot files: /efi/Boot/bootx64.efi /efi/ubuntu/fwupx64.efi
/efi/ubuntu/grubx64.efi /efi/ubuntu/mmx64.efi
/efi/ubuntu/shimx64.efi

sda2: __________________________________________________ ________________________

File system: vfat
Boot sector type: Unknown
Boot sector info: No errors found in the Boot Parameter Block.
Operating System:
Boot files:

sda3: __________________________________________________ ________________________

File system:
Boot sector type: -
Boot sector info:
Mounting failed: mount: unknown filesystem type ''

sda4: __________________________________________________ ________________________

File system: ntfs
Boot sector type: Windows Vista/7: NTFS
Boot sector info: No errors found in the Boot Parameter Block.
Operating System:
Boot files:

sda5: __________________________________________________ ________________________

File system: ntfs
Boot sector type: Windows Vista/7: NTFS
Boot sector info: No errors found in the Boot Parameter Block.
Mounting failed: mount: unknown filesystem type ''
Failed to open ntfs attribute: No such file or directory
Failed to load $MFT: No such file or directory
Failed to mount '/dev/sda5': No such file or directory
Failed to open ntfs attribute: No such file or directory
Failed to load $MFT: No such file or directory
Failed to mount '/dev/sda5': No such file or directory

sda6: __________________________________________________ ________________________

File system: swap
Boot sector type: -
Boot sector info:

sda7: __________________________________________________ ________________________

File system: ntfs
Boot sector type: Windows Vista/7: NTFS
Boot sector info: No errors found in the Boot Parameter Block.
Operating System:
Boot files:

sda8: __________________________________________________ ________________________

File system: ntfs
Boot sector type: Windows Vista/7: NTFS
Boot sector info: No errors found in the Boot Parameter Block.
Operating System:
Boot files:

sda9: __________________________________________________ ________________________

File system: ext4
Boot sector type: -
Boot sector info:
Operating System: Ubuntu 17.04
Boot files: /etc/fstab

sdb1: __________________________________________________ ________________________

File system: vfat
Boot sector type: SYSLINUX 6.03
Boot sector info: Syslinux looks at sector 32800 of /dev/sdb1 for its
second stage. The integrity check of Syslinux failed.
No errors found in the Boot Parameter Block.
Operating System:
Boot files: /boot/grub/grub.cfg /syslinux.cfg
/efi/BOOT/grubx64.efi /ldlinux.sys

============================ Drive/Partition Info: =============================

Drive: sda __________________________________________________ ___________________
Disk /dev/sda: 238.5 GiB, 256060514304 bytes, 500118192 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: gpt

Partition Boot Start Sector End Sector # of Sectors Id System

/dev/sda1 1 500,118,191 500,118,191 ee GPT


GUID Partition Table detected.

Partition Start Sector End Sector # of Sectors System
/dev/sda1 2,048 1,026,047 1,024,000 EFI System partition
/dev/sda2 1,026,048 1,107,967 81,920 -
/dev/sda3 1,107,968 1,370,111 262,144 Microsoft Reserved Partition (Windows)
/dev/sda4 1,370,112 5,564,415 4,194,304 Windows Recovery Environment (Windows)
/dev/sda5 5,564,416 204,879,871 199,315,456 Data partition (Windows/Linux)
/dev/sda6 472,641,536 482,596,863 9,955,328 Swap partition (Linux)
/dev/sda7 482,596,864 483,518,463 921,600 Windows Recovery Environment (Windows)
/dev/sda8 483,518,464 500,116,143 16,597,680 Windows Recovery Environment (Windows)
/dev/sda9 204,879,872 472,641,535 267,761,664 Data partition (Linux)

Drive: sdb __________________________________________________ ___________________
Disk /dev/sdb: 14.3 GiB, 15376000000 bytes, 30031250 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos

Partition Boot Start Sector End Sector # of Sectors Id System

/dev/sdb1 * 2,048 30,031,249 30,029,202 c W95 FAT32 (LBA)


"blkid" output: __________________________________________________ ______________

Device UUID TYPE LABEL

/dev/loop0 squashfs
/dev/sda1 3EFF-CAE1 vfat ESP
/dev/sda2 0842-66B8 vfat DIAGS
/dev/sda3
/dev/sda4 DA3E44043E43D7E1 ntfs WINRETOOLS
/dev/sda5 DCF84B97F84B6EB8 ntfs OS
/dev/sda6 29b05249-1312-49ee-997b-63569f634bfc swap
/dev/sda7 5ED4C40CD4C3E3FD ntfs
/dev/sda8 C0E890ECE890E248 ntfs PBR Image
/dev/sda9 7eb0e6ab-5e49-4e79-8dac-34e3793e8df8 ext4 Ubuntu
/dev/sdb1 5A93-73E2 vfat UBUNTU-GNOM

================================ Mount points: =================================

Device Mount_Point Type Options

/dev/loop0 /rofs squashfs (ro,noatime)
/dev/sda9 /mnt ext4 (rw,relatime,data=ordered)
/dev/sdb1 /cdrom vfat (ro,noatime,fmask=0022,dmask=0022,codepage=437,ioc harset=iso8859-1,shortname=mixed,errors=remount-ro)


=============================== sda9/etc/fstab: ================================

--------------------------------------------------------------------------------
# /etc/fstab: static file system information.
#
# Use 'blkid' to print the universally unique identifier for a
# device; this may be used with UUID= as a more robust way to name devices
# that works even if disks are added and removed. See fstab(5).
#
# <file system> <mount point> <type> <options> <dump> <pass>
# / was on /dev/sda9 during installation
UUID=7eb0e6ab-5e49-4e79-8dac-34e3793e8df8 / ext4 errors=remount-ro 0 1
# /boot/efi was on /dev/sda1 during installation
#UUID=3EFF-CAE1 /boot/efi vfat umask=0077 0 1
# swap was on /dev/sda6 during installation
UUID=29b05249-1312-49ee-997b-63569f634bfc none swap sw 0 0
UUID=3EFF-CAE1 /boot/efi vfat defaults 0 1
--------------------------------------------------------------------------------

=========================== sdb1/boot/grub/grub.cfg: ===========================

--------------------------------------------------------------------------------

if loadfont /boot/grub/font.pf2 ; then
set gfxmode=auto
insmod efi_gop
insmod efi_uga
insmod gfxterm
terminal_output gfxterm
fi

set menu_color_normal=white/black
set menu_color_highlight=black/light-gray

menuentry "Try Ubuntu GNOME without installing" {
set gfxpayload=keep
linux /casper/vmlinuz.efi file=/cdrom/preseed/ubuntu-gnome.seed boot=casper quiet splash ---
initrd /casper/initrd.lz
}
menuentry "Install Ubuntu GNOME" {
set gfxpayload=keep
linux /casper/vmlinuz.efi file=/cdrom/preseed/ubuntu-gnome.seed boot=casper only-ubiquity quiet splash ---
initrd /casper/initrd.lz
}
menuentry "OEM install (for manufacturers)" {
set gfxpayload=keep
linux /casper/vmlinuz.efi file=/cdrom/preseed/ubuntu-gnome.seed boot=casper only-ubiquity quiet splash oem-config/enable=true ---
initrd /casper/initrd.lz
}
menuentry "Check disc for defects" {
set gfxpayload=keep
linux /casper/vmlinuz.efi boot=casper integrity-check quiet splash ---
initrd /casper/initrd.lz
}
--------------------------------------------------------------------------------

============================== sdb1/syslinux.cfg: ==============================

--------------------------------------------------------------------------------
DEFAULT loadconfig

LABEL loadconfig
CONFIG /isolinux/isolinux.cfg
APPEND /isolinux/
--------------------------------------------------------------------------------

=================== sdb1: Location of files loaded by Grub: ====================

GiB - GB File Fragment(s)


================= sdb1: Location of files loaded by Syslinux: ==================

GiB - GB File Fragment(s)


======================== Unknown MBRs/Boot Sectors/etc: ========================

Unknown GPT Partiton Type
d3ad6b79bf6b9f4db631466eb71a4965
Unknown BootLoader on sda1

00000000 eb 58 90 4d 53 44 4f 53 35 2e 30 00 02 08 3e 18 |.X.MSDOS5.0...>.|
00000010 02 00 00 00 00 f8 00 00 3f 00 ff 00 00 08 00 00 |........?.......|
00000020 00 a0 0f 00 e1 03 00 00 00 00 00 00 02 00 00 00 |................|
00000030 01 00 06 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
00000040 80 00 29 e1 ca ff 3e 4e 4f 20 4e 41 4d 45 20 20 |..)...>NO NAME |
00000050 20 20 46 41 54 33 32 20 20 20 33 c9 8e d1 bc f4 | FAT32 3.....|
00000060 7b 8e c1 8e d9 bd 00 7c 88 56 40 88 4e 02 8a 56 |{......|.V@.N..V|
00000070 40 b4 41 bb aa 55 cd 13 72 10 81 fb 55 aa 75 0a |@.A..U..r...U.u.|
00000080 f6 c1 01 74 05 fe 46 02 eb 2d 8a 56 40 b4 08 cd |...t..F..-.V@...|
00000090 13 73 05 b9 ff ff 8a f1 66 0f b6 c6 40 66 0f b6 |.s......f...@f..|
000000a0 d1 80 e2 3f f7 e2 86 cd c0 ed 06 41 66 0f b7 c9 |...?.......Af...|
000000b0 66 f7 e1 66 89 46 f8 83 7e 16 00 75 39 83 7e 2a |f..f.F..~..u9.~*|
000000c0 00 77 33 66 8b 46 1c 66 83 c0 0c bb 00 80 b9 01 |.w3f.F.f........|
000000d0 00 e8 2c 00 e9 a8 03 a1 f8 7d 80 c4 7c 8b f0 ac |..,......}..|...|
000000e0 84 c0 74 17 3c ff 74 09 b4 0e bb 07 00 cd 10 eb |..t.<.t.........|
000000f0 ee a1 fa 7d eb e4 a1 7d 80 eb df 98 cd 16 cd 19 |...}...}........|
00000100 66 60 80 7e 02 00 0f 84 20 00 66 6a 00 66 50 06 |f`.~.... .fj.fP.|
00000110 53 66 68 10 00 01 00 b4 42 8a 56 40 8b f4 cd 13 |Sfh.....B.V@....|
00000120 66 58 66 58 66 58 66 58 eb 33 66 3b 46 f8 72 03 |fXfXfXfX.3f;F.r.|
00000130 f9 eb 2a 66 33 d2 66 0f b7 4e 18 66 f7 f1 fe c2 |..*f3.f..N.f....|
00000140 8a ca 66 8b d0 66 c1 ea 10 f7 76 1a 86 d6 8a 56 |..f..f....v....V|
00000150 40 8a e8 c0 e4 06 0a cc b8 01 02 cd 13 66 61 0f |@............fa.|
00000160 82 74 ff 81 c3 00 02 66 40 49 75 94 c3 42 4f 4f |.t.....f@Iu..BOO|
00000170 54 4d 47 52 20 20 20 20 00 00 00 00 00 00 00 00 |TMGR ........|
00000180 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
*
000001a0 00 00 00 00 00 00 00 00 00 00 00 00 0d 0a 44 69 |..............Di|
000001b0 73 6b 20 65 72 72 6f 72 ff 0d 0a 50 72 65 73 73 |sk error...Press|
000001c0 20 61 6e 79 20 6b 65 79 20 74 6f 20 72 65 73 74 | any key to rest|
000001d0 61 72 74 0d 0a 00 00 00 00 00 00 00 00 00 00 00 |art.............|
000001e0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
000001f0 00 00 00 00 00 00 00 00 ac 01 b9 01 00 00 55 aa |..............U.|
00000200

Unknown BootLoader on sda2

00000000 eb 58 90 4d 53 44 4f 53 35 2e 30 00 02 01 7e 1b |.X.MSDOS5.0...~.|
00000010 02 00 00 00 00 f8 00 00 3f 00 ff 00 00 a8 0f 00 |........?.......|
00000020 00 40 01 00 41 02 00 00 00 00 00 00 02 00 00 00 |.@..A...........|
00000030 01 00 06 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
00000040 80 00 29 b8 66 42 08 4e 4f 20 4e 41 4d 45 20 20 |..).fB.NO NAME |
00000050 20 20 46 41 54 33 32 20 20 20 33 c9 8e d1 bc f4 | FAT32 3.....|
00000060 7b 8e c1 8e d9 bd 00 7c 88 56 40 88 4e 02 8a 56 |{......|.V@.N..V|
00000070 40 b4 41 bb aa 55 cd 13 72 10 81 fb 55 aa 75 0a |@.A..U..r...U.u.|
00000080 f6 c1 01 74 05 fe 46 02 eb 2d 8a 56 40 b4 08 cd |...t..F..-.V@...|
00000090 13 73 05 b9 ff ff 8a f1 66 0f b6 c6 40 66 0f b6 |.s......f...@f..|
000000a0 d1 80 e2 3f f7 e2 86 cd c0 ed 06 41 66 0f b7 c9 |...?.......Af...|
000000b0 66 f7 e1 66 89 46 f8 83 7e 16 00 75 39 83 7e 2a |f..f.F..~..u9.~*|
000000c0 00 77 33 66 8b 46 1c 66 83 c0 0c bb 00 80 b9 01 |.w3f.F.f........|
000000d0 00 e8 2c 00 e9 a8 03 a1 f8 7d 80 c4 7c 8b f0 ac |..,......}..|...|
000000e0 84 c0 74 17 3c ff 74 09 b4 0e bb 07 00 cd 10 eb |..t.<.t.........|
000000f0 ee a1 fa 7d eb e4 a1 7d 80 eb df 98 cd 16 cd 19 |...}...}........|
00000100 66 60 80 7e 02 00 0f 84 20 00 66 6a 00 66 50 06 |f`.~.... .fj.fP.|
00000110 53 66 68 10 00 01 00 b4 42 8a 56 40 8b f4 cd 13 |Sfh.....B.V@....|
00000120 66 58 66 58 66 58 66 58 eb 33 66 3b 46 f8 72 03 |fXfXfXfX.3f;F.r.|
00000130 f9 eb 2a 66 33 d2 66 0f b7 4e 18 66 f7 f1 fe c2 |..*f3.f..N.f....|
00000140 8a ca 66 8b d0 66 c1 ea 10 f7 76 1a 86 d6 8a 56 |..f..f....v....V|
00000150 40 8a e8 c0 e4 06 0a cc b8 01 02 cd 13 66 61 0f |@............fa.|
00000160 82 74 ff 81 c3 00 02 66 40 49 75 94 c3 42 4f 4f |.t.....f@Iu..BOO|
00000170 54 4d 47 52 20 20 20 20 00 00 00 00 00 00 00 00 |TMGR ........|
00000180 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
*
000001a0 00 00 00 00 00 00 00 00 00 00 00 00 0d 0a 44 69 |..............Di|
000001b0 73 6b 20 65 72 72 6f 72 ff 0d 0a 50 72 65 73 73 |sk error...Press|
000001c0 20 61 6e 79 20 6b 65 79 20 74 6f 20 72 65 73 74 | any key to rest|
000001d0 61 72 74 0d 0a 00 00 00 00 00 00 00 00 00 00 00 |art.............|
000001e0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
000001f0 00 00 00 00 00 00 00 00 ac 01 b9 01 00 00 55 aa |..............U.|
00000200


=============================== StdErr Messages: ===============================

cat: /tmp/BootInfo-wxbzPLaX/Tmp_Log: No such file or directory
cat: /tmp/BootInfo-wxbzPLaX/Tmp_Log: No such file or directory
oldfred
July 18th, 2017, 05:46 PM
You should always be able to boot from UEFI menu. But your Windows boot files/folder is missing from the ESP? Dual booting or install of Ubuntu should never have deleted that. But we can add that back.
And grub only boots working Windows. Which means when Windows updates turn fast start up back on, grub will not work. But you can normally boot Windows from UEFI boot menu and then turn fast start up off again.

And any resize of a NTFS partition requires chkdsk. So best to always use Windows to resize NTFS partitions and immediately reboot into Windows and run chkdsk.

From Ubuntu or any Linux you can only do minor fixes to Windows. Best to have a Windows repair/recovery drive. You can make repair flash drive from any Windows 10 system.
How to: perform a repair upgrade using the Windows 10 ISO file
http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085
(http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085)
Windows 10 repair disk
http://www.tenforums.com/tutorials/4200-recovery-drive-create-windows-10-a.html
http://www.tenforums.com/tutorials/36083-system-repair-disc-create-windows-10-a.html
Repair/backup/restore
https://support.microsoft.com/en-us/instantanswers/3a747883-b706-43a5-a286-9e98f886d490/create-a-recovery-drive
http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

I do not know why Ubuntu would stop booting. Is boot mode still set to UEFI boot mode. Are you booting Boot-Repair in UEFI boot mode. You posted bootinfoscript which is also used by Boot-Repair, but Boot-Repair adds additional info in its report.
Post link to its summary report.

In boot-Repair's advanced mode is the full un-install/reinstall of all of grub and you can check install new kernel. I would run that. But be sure to be in UEFI boot mode.
This also shows screens you see when you boot in BIOS or UEFI boot mode.

Shows install with screen shots. Both BIOS purple accessibility screen & UEFI black grub menu screen
https://help.ubuntu.com/community/UEFI
iamlazynic
July 19th, 2017, 10:12 AM
Thank you for helping! Here is what I did today: I used a USB Windows installer to reinstall Windows on that partition (I don't have anything valuable on Windows anyway). So now I have a working Win10. Again, I booted a live USB and tried boot-repair getting a same result. Recommand repair in boot-repair runs forever never stop. I quitted it after a long time's wait.

Clicking "create bootinfo summary" gave me a similar "Boot-Info_xxx.txt" to the one I posted. I am not clear what your "summary report" means and I didn't see a "install new kernel" option. Can you explain more details? :) Thank you very much!
oldfred
July 19th, 2017, 03:11 PM
It looks more like the bootinfoscript report which is also the first third of the Boot-Repair Summary report.
Forum may not be accepting entire report? Plus need to see changes if Windows correctly shown in ESP.
Best to manually post to pastebin site, if auto post not working.
Are you using Wired Ethernet, not Wireless?

Post the link to the Create BootInfo summary report. Is part of Boot-Repair:
https://help.ubuntu.com/community/Boot-Info and:
https://sourceforge.net/p/boot-repair/home/Home/
iamlazynic
July 21st, 2017, 02:03 AM
Sorry for late reply. I couldn't wait to use it again so I deleted the previous install and reinstalled Ubuntu. This time it is working and I promise I will never offend Windows again :) My files have backup on the internet so, except that I have to config a lot one more time, the problem is gone (although not solved).

Thank you again @oldfreg. :-D