michael-piziak
November 6th, 2015, 06:41 AM
Every major online company has a phone number - be it eBay, Amazon, PayPal, the list goes on.
Facebook is so large that Microsoft tried to buy it, so why don't they have a phone number when a user has a problem? Many users, like me, have community pages like official business community facebook pages on there.
But what do you do when you have a problem? Like tonight I can *NOT* post to my community page and make it stick - when I post to it, and refresh the page, my post simply is *NOT* on my timeline/wall.
I post here in the Cafe for help from time to time, but I know this is not the appropriate place to post for technical help for any website.
In my opinion, Facebook is making a heck of a lot of cash for being so large. So why no customer support?
I have used Facebook's online forum customer support forum, but it's like talking to a wall. One extremely rarely gets an answer by posting there - your question on that facebook online forum most the time just is your post there and no one sees the post or even tries to answer it.
I can not even go to a facebook page and try to pay facebook to allow me to call them. Canonical willingly accepts a person or business to pay them for help, but I have not had a need to pay them as the support forum here at ubuntuforums.org is so good I haven't needed to - unlike facebook's useless support forum where you get no replies or answers from facebook or anyone else (see below).
It really is ridiculous, in my opinion, it is ridiculous as facebook is making so much money and worth so much.
Michael
Oh, and here is a link to a person raising the same issue I am here but he puts it much more eloquently. And notice he posts it on the official online facebook forum help page, over a year ago, and not one single person from facebook or any where else replies to him. Click this link below (moderator, I certainly understand if you want to remove the link below, but please don't remove or close my entire post here):
https://www.facebook.com/help/community/question/?id=215173522019819
(https://www.facebook.com/help/community/question/?id=215173522019819)
Facebook is so large that Microsoft tried to buy it, so why don't they have a phone number when a user has a problem? Many users, like me, have community pages like official business community facebook pages on there.
But what do you do when you have a problem? Like tonight I can *NOT* post to my community page and make it stick - when I post to it, and refresh the page, my post simply is *NOT* on my timeline/wall.
I post here in the Cafe for help from time to time, but I know this is not the appropriate place to post for technical help for any website.
In my opinion, Facebook is making a heck of a lot of cash for being so large. So why no customer support?
I have used Facebook's online forum customer support forum, but it's like talking to a wall. One extremely rarely gets an answer by posting there - your question on that facebook online forum most the time just is your post there and no one sees the post or even tries to answer it.
I can not even go to a facebook page and try to pay facebook to allow me to call them. Canonical willingly accepts a person or business to pay them for help, but I have not had a need to pay them as the support forum here at ubuntuforums.org is so good I haven't needed to - unlike facebook's useless support forum where you get no replies or answers from facebook or anyone else (see below).
It really is ridiculous, in my opinion, it is ridiculous as facebook is making so much money and worth so much.
Michael
Oh, and here is a link to a person raising the same issue I am here but he puts it much more eloquently. And notice he posts it on the official online facebook forum help page, over a year ago, and not one single person from facebook or any where else replies to him. Click this link below (moderator, I certainly understand if you want to remove the link below, but please don't remove or close my entire post here):
https://www.facebook.com/help/community/question/?id=215173522019819
(https://www.facebook.com/help/community/question/?id=215173522019819)