pfeiffep
April 17th, 2015, 01:25 PM
On Wed. my HP desktop had 12 Microsoft updates along with one for AMD HD graphics which I accepted all. Afterwards my photo editing work flow was crippled (I use Windows for Photo Shop elements and On One's Perfect Photo Suite).
Since On One's advice has always been focused on the graphics I opted to call them for advice. Their answer was no they hadn't heard about this problem with AMD and strongly suggested to completely reinstall Windows 7 to fix the problem.
I really didn't call them for trouble shooting help except in the off case that it was their software misbehaving with the AMD update.
I thought the reinstalling Win 7 was a bit like rebuilding your car's engine rather than changing out the faulty spark plugs!
My solution was thanking them for their time and advice ... then I went straight to the 13 updates and rolled back the AMD update which fixed the problem!
There are some situations that will require an OS reinstall, but offering that as the first step is misguided.
I'm thankful that I pay attention to offered upgrades!
Since On One's advice has always been focused on the graphics I opted to call them for advice. Their answer was no they hadn't heard about this problem with AMD and strongly suggested to completely reinstall Windows 7 to fix the problem.
I really didn't call them for trouble shooting help except in the off case that it was their software misbehaving with the AMD update.
I thought the reinstalling Win 7 was a bit like rebuilding your car's engine rather than changing out the faulty spark plugs!
My solution was thanking them for their time and advice ... then I went straight to the 13 updates and rolled back the AMD update which fixed the problem!
There are some situations that will require an OS reinstall, but offering that as the first step is misguided.
I'm thankful that I pay attention to offered upgrades!