kevcoder
December 1st, 2014, 02:52 PM
A guy I commute on the bus with was interested in Linux so I passed him my USB key (created with unetbootin, Lubuntu 14.04 and with persistence).
When he is trying to install on his Acer laptop (not sure of the exact model yet, but only that he bought it new in 2012) he gets the error in the Title. He clicks continue and everything seems to work, but his machine just locks up at various points in the install process. He sent me a screen shot so I know the issue is not simply him.
We are not personal friends, so I've only been providing phone support, but this guy is a windows power user and thus not afraid to wipe his drive, and is pretty motivated.
I'd hate to be the guy that convinced him that "Linux is hard".
googlefu tells me that this is know issue with the ubuntu installer on some acer laptops.
So...
is there an easy fix that I can walk a noobie trough over the phone?
or
is there another distro that does not have this issue that I can put on a usb stick?
When he is trying to install on his Acer laptop (not sure of the exact model yet, but only that he bought it new in 2012) he gets the error in the Title. He clicks continue and everything seems to work, but his machine just locks up at various points in the install process. He sent me a screen shot so I know the issue is not simply him.
We are not personal friends, so I've only been providing phone support, but this guy is a windows power user and thus not afraid to wipe his drive, and is pretty motivated.
I'd hate to be the guy that convinced him that "Linux is hard".
googlefu tells me that this is know issue with the ubuntu installer on some acer laptops.
So...
is there an easy fix that I can walk a noobie trough over the phone?
or
is there another distro that does not have this issue that I can put on a usb stick?