Apache2 server can NOT start after otrs.conf created during OTRS installation

[yfdsy]

Hi Experts:
I am recently installing OTRS(otrs-3.2.7) on my ubuntu server(Ubuntu Server 12.04.2 LTS), by mainly referring to following guides:
http://vladon.com/installing-otrs-on-ubuntu-server-12-10-x64/
http://wiki.otterhub.org/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_ (10.4)

But I met a issue at stage "Web server configuration":


cp /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/conf.d/otrs.conf service apache2 restartAfter otrs.conf copy done, the apache2 can NOT start any more.
It will prompt below error message:

* Restarting web server apache2... waiting Action 'start' failed.
The Apache error log may have more information. [fail]
And apache2 error log as below:

[Wed Jun 05 00:08:37 2013] [error] Insecure dependency in require while running with -T switch at /opt/otrs//Kernel/Config/Defaults.pm line 34.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 34.
Compilation failed in require at /opt/otrs//Kernel/Config.pm line 103.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 103.
Compilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 68.
BEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 68.
Compilation failed in require at (eval 2) line 1.
[Wed Jun 05 00:08:37 2013] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server localhost:0, exiting...



If I delete my coped otrs.conf from /etc/apache2/conf.d, then apache2 can restart correctly.

Can any one give some advice on this issue?

Waiting for your input and thanks in advance!

Best Regards
Davis

[yfdsy]

Is there anyone who install OTRS on Ubuntu Server 12.04.2 LTS successfully?
If yes, which version OTRS is fine?

Thanks
Davis

[Lars Noodén]

The package otrs2 (http://packages.ubuntu.com/precise/otrs2) is in the repository. Maybe it would be easier to start with that. In general it is best to work with packages from the repository when possible.

[WWielbert]

http://ownlinuxnotes.wordpress.com/2012/01/22/install-and-configure-otrs-in-ubuntu/

These are steps i followed today and otrs works fine for me


wget ftp://ftp.otrs.org/pub/otrs/otrs-3.2.9.tar.gz


cp otrs-3.2.9.tar.gz /opt/


cd /opt


tar -xzvf otrs-3.2.9.tar.gz


ln -s /opt/otrs-3.0.3 /opt/otrs


useradd otrs
passwd otrs
usermod -d /opt/otrs otrs


usermod -g www-data otrs


sudo apt-get install mysql-server apache2


cd /opt/otrs


sudo ./bin/otrs.CheckModules.pl | grep Not


sudo aptitude search libdatetime-perl libnet-dns-perl libwp-useragent-determined-perl


sudo aptitude install libdatetime-perl libnet-dns-perl libwp-useragent-determined-perl


sudo bin/otrs.SetPermissions.pl --otrs-user=otrs –otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs


sudo ln -s /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf


sudo ls /etc/apache2/sites-available/


sudo /etc/init.d/apache2 reload


sudo a2ensite otrs.conf


sudo /etc/init.d/apache2 reload


http://local/otrs/installer.pl


It did not work at this moment. Hence, i followed the remaining from http://wiki.otterhub.org/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_ (10.4)


cd /opt/otrs/kernel
cp config.pm.dist config.pm
cp config/genericagent.pm.dist config/genericagent.pm


Modify the ENVVARS file


Add # in front of


#export Apache_run_user=www-data
#export Apache_run_group=www-data


Below that type :


#export Apache_run_user=otrs
#export Apache_run_group=otrs


Restart Apache and you should be able to complete the registration