View Full Version : Linux Friendly Internet Bank in the UK?
darkeale
June 2nd, 2013, 08:34 AM
Hi,
Does anyone know of a bank in the UK whose internet banking service supports Linux? I am with Nationwide at the moment, but they offer no support or protection for Linux users. This means customers are not covered if phished etc. while using Linux. I know that Linux is a lot more secure than the other OS' available, but I would like to change to a bank which supports Linux properly.
Thanks
Elfy
June 2nd, 2013, 09:12 AM
Thread moved to The Cafe.
I'm not sure that any of them are to be honest.
I use hsbc - they aren't - or at least weren't.
Paqman
June 2nd, 2013, 09:36 AM
I've only used Firstdirect and Smile, but neither of them have any trouble with Linux. Certainly no mention of operating systems in Firstdirects T&Cs, they recommend certain browser version levels, and do try and get you to install Trusteer Rapport, but you're still covered if you don't.
scbingham
June 2nd, 2013, 09:38 AM
What do you mean by supporting Linux & offering protection?
I'm with Santander & use Chrome on Ubuntu 12.04 LTS & I always get https before the page addresses.
Phishing, I would guess will be via email.
Elfy
June 2nd, 2013, 09:48 AM
mmm - perhaps I'll expand.
I've not had any issues using hsbc - it too is https
I've not had any phishing attempts originating from there.
But they'll not 'support' me if I was to say I Was using Linux - only time I've talked to them I have kept it at a browser level.
darkeale
June 2nd, 2013, 09:49 AM
On the Nationwide website, it tells you about what OS and browsers you can use, and if you don't use them then you are not covered by their fraud protection policies etc., so if someone manages to get your details and uses your account, then you have no protection from Nationwide in terms of getting your money back
Paqman
June 2nd, 2013, 10:01 AM
On the Nationwide website, it tells you about what OS and browsers you can use, and if you don't use them then you are not covered by their fraud protection policies etc.
Harsh, I'm surprised that's even legal. Can see why you're looking at switching.
carl4926
June 2nd, 2013, 10:04 AM
On the Nationwide website, it tells you about what OS and browsers you can use, and if you don't use them then you are not covered by their fraud protection policies etc., so if someone manages to get your details and uses your account, then you have no protection from Nationwide in terms of getting your money back
Scaremongering IMO
I use:
7 different UK banks online
Never had any trouble
Just follow the obvious procedures to navigate in safety.
darkeale
June 2nd, 2013, 10:04 AM
That's what I thought too. Maybe I got it wrong, but from what it says on the website and from the reply I got when I sent them a message this seems to be the case
Paqman
June 2nd, 2013, 10:18 AM
Maybe I got it wrong
Well from this:
http://www.nationwide.co.uk/internetbanking/helpandsupport/browserhelp.htm#tab3
However, although we believe that our Internet Bank should work on some of the more uncommon or beta version browsers and operating systems, officially we can only offer support on the range of browsers that we actively test our Internet Bank against.
<snip>
What we don't support
Any Beta versions of browsers
Any browsers running on any Linux distribution (e.g. Konqueror/KDE, Firefox/Ubuntu)
Camino, Omniweb or Shiira on Mac OS X
It looks like they don't offer support, but I don't think they can legally refuse to cover you against fraud, etc. Your legal protections are enshrined in law pretty firmly, I doubt they could simply wriggle out of them on a technicality. However, it's also possible that this hasn't actually been tested in court yet either.
darkeale
June 2nd, 2013, 10:52 AM
yeah. I remember there being the Fraud Protection Promise or something along those lines on the website, which basically said if you are a victim of fraud because of using the internet bank service then you will be refunded. But the promise only applied if you are using a supported browser and OS. I'm not sure...seems a bit of a grey area
Paqman
June 2nd, 2013, 11:38 AM
Some Google searches suggest they might have tried to play it that way in the past, but as of now it seems like your money is covered as long as you comply with this (http://www.nationwide.co.uk/internetbanking/onlinesecurity/howwekeepyousafe/ourpromise.htm)and Section 3 of this (http://www.nationwide.co.uk/Applications/InternetBankingTermsAndConditions.htm).
What did they actually say when you contacted them? If there's any ambiguity in what they've said it definitely might be worth switching. You wouldn't want to have to take them to court to get your money back.
philinux
June 2nd, 2013, 03:20 PM
http://www.barclays.co.uk/Accessibility/Usingourwebsites/P1242623746317
This. See the bit about browser settings.
darkeale
June 4th, 2013, 01:53 PM
This is the message that they sent me
"If you were to use linux we would not be bale to give any support if the system wasn't working we would also not be able to cover you for any fraud that should occur on your account or your details being stolen."
Not very encouraging
grahammechanical
June 4th, 2013, 03:15 PM
What do we mean by support? We have had this kind of discussion before. If a company does not have any staff trained on Linux or Ubuntu or Chrome, then it cannot offer support to those who have problems with that software.
I have not had any problems using Ubuntu and Chromium setting up and accessing accounts. I have just used Chromium to pay my Barclaycard bill out of my Natwest account. The money gets transferred across. The transactions are verified by Visa.
There is something that should be remembered: Just as we are in a contract with these Companies, so these Companies are in a contract with us. As they say to us: Terms and conditions apply. Your statutory rights are not affected.
I see this in the link provided above:
and that you take all reasonable measures to keep it virus free.
So, that would ban all Windows users. :)
Regards.
coldraven
June 4th, 2013, 03:47 PM
The Co-Operative bank works fine for me using Firefox.
Jonor
June 4th, 2013, 09:57 PM
I am fairly confident that in spite of the disclaimer in post 14 nobody has been refused compensation for fraud based on having Ubuntu/Firefox.
Bound to pass muster as a news item followed by a huge pile of stink on the bank for not having enough redundant layers of security to hand.
I know it is not entirely the same but if Linux is good enough for the London Stock Exchange (http://www.linuxuser.co.uk/news/london-stock-exchange-traffic-managed-by-suse-linux-enterprise-server) then the Banks should find it acceptable too.
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