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View Full Version : [ubuntu] Occasional complete system freeze, recent 12.04 install



pmantis
May 24th, 2013, 06:17 PM
SHORT DESCRIPTION:
Random, every few day lockups. Screen stays on, needs hardware reset to come back. Need help diagnosing.


LONG (in parts):
HISTORY:
I have a desktop computer that I've been using for a number of months. I originally installed 12.04, then over the course its life so far, I upgraded to 12.10, later installed a video card (Radeon HD 7970) which forced me to flash the BIOS (EFI) on the motherboard to get the system to POST, then later still, upgraded to 13.04 the weekend after it came out. Immediately upon upgrading to 13.04, the system booted to a graphical screen that complained about running in low graphics mode and suggested some options. This turned out to be the death of my system since I never figured out how to recover. I couldn't uninstall the Radeon drivers (uninstaller crashed), and couldn't install it again (forgot why). The X11 backup config didn't work and my forum searches didn't give me any answers. Since I'm self-employed and this is my business computer, I had to get it working. The next weekend, I accepted the upgrade as a failure and wiped the drives to install 12.04, since 12.10 doesn't have an alternate DVD to install RAID, and my manually installed RAID on a 12.10 system failed. In hindsight, I think this was because of trying to use the newer EFI supported partitioning in combination with MD, but I digress...

CURRENT:
About 2-2.5 weeks ago, I installed a fresh copy of 12.04 after having to DBAN the drives to revert to the classic (MBR) partitioning scheme. The install went smoothly and I proceeded to add all the packages I wanted, and restored my home directory from backup, etc. Ever since my adventure into the EFI world with partitioning, and the latest reinstall, the system has been less stable.

SYSTEM INFO:
Gigabyte motherboard, Intel CPU, dual Samsung F3 1TB drives in RAID1, SATA DVD writer, TV capture card (for occasional MyTV use), dual monitors
System is usually on 24/7 in my home office. Kids/animals do not go in here without me, door kept shut when I'm not home.

PROBLEM SYMPTOMS:
Occasional system lockup (every few days). This usually occurs while I'm using the computer, and usually while moving the mouse. I simply notice the mouse stops moving, then I wiggle it, wait, hope... nope, locked. I've walked away for a few minutes to shower, but still locked when I come back. I've tried Ctrl-Alt-F1, no screen change. I've tried to ping the computer on the network (no response to ICMP). I've tried Ctrl-Alt-SysReq-s & b, no disk activity nor reboot respectively. Lastly, when I finally press the reset button (press and release) the system DOES NOT RESET! This is what surprised me the most. This looks like a complete hardware level lockup. However, there must be a watchdog of some sort, since about 10 seconds after pressing the reset button, the system completely powers itself off, delays 3 seconds (about) then powers on to boot. Again, this *IS* the reset button, not the power button, and I only press and release once.

I do not recall having any major issues until my 13.04 upgrade and forced reinstall attempts.


REQUEST:
Please suggest further diagnostic steps to help narrow down the cause.

Thank you!




COMPLETE HARDWARE INFO (Less serial numbers:)

~$ sudo lshw | grep -v serial
my-desktop
description: Desktop Computer
product: To be filled by O.E.M. (To be filled by O.E.M.)
vendor: Gigabyte Technology Co., Ltd.
version: To be filled by O.E.M.
width: 64 bits
capabilities: smbios-2.7 dmi-2.7 vsyscall32
configuration: boot=normal chassis=desktop family=To be filled by O.E.M. sku=To be filled by O.E.M. uuid=90022B03-3404-3705-AC06-CC0700080009
*-core
description: Motherboard
product: Z77X-UD3H
vendor: Gigabyte Technology Co., Ltd.
physical id: 0
version: x.x
slot: To be filled by O.E.M.
*-firmware
description: BIOS
vendor: American Megatrends Inc.
physical id: 0
version: F18
date: 10/24/2012
size: 64KiB
capacity: 8128KiB
*-cache:0
description: L1 cache
physical id: 4
slot: CPU Internal L1
size: 128KiB
capacity: 128KiB
capabilities: internal write-through
*-cache:1
description: L2 cache
physical id: 5
slot: CPU Internal L2
size: 1MiB
capacity: 1MiB
capabilities: internal write-through instruction
*-cache:2
description: L3 cache
physical id: 6
slot: CPU Internal L3
size: 6MiB
capacity: 6MiB
capabilities: internal write-back instruction
*-memory
description: System Memory
physical id: 7
slot: System board or motherboard
size: 16GiB
*-bank:0
description: DIMM DDR3 Synchronous 1333 MHz (0.8 ns)
product: CMZ16GX3M2A1866C9
vendor: AMI
physical id: 0
slot: ChannelB-DIMM1
size: 8GiB
width: 64 bits
clock: 1333MHz (0.8ns)
*-bank:1
description: DIMM DDR3 Synchronous 1333 MHz (0.8 ns)
product: CMZ16GX3M2A1866C9
vendor: AMI
physical id: 1
slot: ChannelA-DIMM1
size: 8GiB
width: 64 bits
clock: 1333MHz (0.8ns)
*-bank:2
description: DIMM [empty]
product: [Empty]
vendor: [Empty]
physical id: 2
slot: ChannelB-DIMM0
*-bank:3
description: DIMM [empty]
product: [Empty]
vendor: [Empty]
physical id: 3
slot: ChannelA-DIMM0
*-cpu
description: CPU
product: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
vendor: Intel Corp.
physical id: 43
bus info: cpu@0
version: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
slot: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
size: 1600MHz
capacity: 1600MHz
width: 64 bits
clock: 100MHz
capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb xsaveopt pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms cpufreq
configuration: cores=4 enabledcores=1
*-pci
description: Host bridge
product: Ivy Bridge DRAM Controller
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 09
width: 32 bits
clock: 33MHz
configuration: driver=agpgart-intel
resources: irq:0
*-display
description: VGA compatible controller
product: Ivy Bridge Graphics Controller
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 09
width: 64 bits
clock: 33MHz
capabilities: msi pm vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:47 memory:f7000000-f73fffff memory:e0000000-efffffff ioport:f000(size=64)
*-usb:0
description: USB controller
product: Panther Point USB xHCI Host Controller
vendor: Intel Corporation
physical id: 14
bus info: pci@0000:00:14.0
version: 04
width: 64 bits
clock: 33MHz
capabilities: pm msi xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:44 memory:f7700000-f770ffff
*-communication
description: Communication controller
product: Panther Point MEI Controller #1
vendor: Intel Corporation
physical id: 16
bus info: pci@0000:00:16.0
version: 04
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=mei latency=0
resources: irq:46 memory:f771a000-f771a00f
*-usb:1
description: USB controller
product: Panther Point USB Enhanced Host Controller #2
vendor: Intel Corporation
physical id: 1a
bus info: pci@0000:00:1a.0
version: 04
width: 32 bits
clock: 33MHz
capabilities: pm debug ehci bus_master cap_list
configuration: driver=ehci_hcd latency=0
resources: irq:16 memory:f7718000-f77183ff
*-multimedia
description: Audio device
product: Panther Point High Definition Audio Controller
vendor: Intel Corporation
physical id: 1b
bus info: pci@0000:00:1b.0
version: 04
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=snd_hda_intel latency=0
resources: irq:48 memory:f7710000-f7713fff
*-pci:0
description: PCI bridge
product: Panther Point PCI Express Root Port 1
vendor: Intel Corporation
physical id: 1c
bus info: pci@0000:00:1c.0
version: c4
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:16
*-pci:1
description: PCI bridge
product: Panther Point PCI Express Root Port 5
vendor: Intel Corporation
physical id: 1c.4
bus info: pci@0000:00:1c.4
version: c4
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:16 memory:f7600000-f76fffff
*-usb
description: USB controller
product: VIA Technologies, Inc.
vendor: VIA Technologies, Inc.
physical id: 0
bus info: pci@0000:02:00.0
version: 03
width: 32 bits
clock: 33MHz
capabilities: pm msi pciexpress xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:45 memory:f7600000-f7600fff
*-pci:2
description: PCI bridge
product: 82801 PCI Bridge
vendor: Intel Corporation
physical id: 1c.5
bus info: pci@0000:00:1c.5
version: c4
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm subtractive_decode bus_master cap_list
resources: memory:f3000000-f6ffffff
*-pci
description: PCI bridge
product: 82801 PCI Bridge
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:03:00.0
version: 41
width: 32 bits
clock: 33MHz
capabilities: pci pm subtractive_decode bus_master cap_list
resources: memory:f3000000-f6ffffff
*-multimedia:0
description: Multimedia video controller
product: CX23880/1/2/3 PCI Video and Audio Decoder
vendor: Conexant Systems, Inc.
physical id: 0
bus info: pci@0000:04:00.0
version: 05
width: 32 bits
clock: 33MHz
capabilities: vpd pm bus_master cap_list
configuration: driver=cx8800 latency=32 maxlatency=55 mingnt=20
resources: irq:17 memory:f6000000-f6ffffff
*-multimedia:1
description: Multimedia controller
product: CX23880/1/2/3 PCI Video and Audio Decoder [Audio Port]
vendor: Conexant Systems, Inc.
physical id: 0.1
bus info: pci@0000:04:00.1
version: 05
width: 32 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: driver=cx88_audio latency=32 maxlatency=255 mingnt=4
resources: irq:17 memory:f5000000-f5ffffff
*-multimedia:2
description: Multimedia controller
product: CX23880/1/2/3 PCI Video and Audio Decoder [MPEG Port]
vendor: Conexant Systems, Inc.
physical id: 0.2
bus info: pci@0000:04:00.2
version: 05
width: 32 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: driver=cx88-mpeg driver manager latency=32 maxlatency=88 mingnt=6
resources: irq:17 memory:f4000000-f4ffffff
*-multimedia:3 UNCLAIMED
description: Multimedia controller
product: CX23880/1/2/3 PCI Video and Audio Decoder [IR Port]
vendor: Conexant Systems, Inc.
physical id: 0.4
bus info: pci@0000:04:00.4
version: 05
width: 32 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: latency=32 maxlatency=255 mingnt=6
resources: memory:f3000000-f3ffffff
*-pci:3
description: PCI bridge
product: Panther Point PCI Express Root Port 7
vendor: Intel Corporation
physical id: 1c.6
bus info: pci@0000:00:1c.6
version: c4
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:18 ioport:e000(size=4096) memory:f7500000-f75fffff
*-network
description: Ethernet interface
product: AR8151 v2.0 Gigabit Ethernet
vendor: Atheros Communications Inc.
physical id: 0
bus info: pci@0000:05:00.0
logical name: eth0
version: c0
size: 1Gbit/s
capacity: 1Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress vpd bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=atl1c driverversion=1.0.1.0-NAPI duplex=full firmware=N/A ip=192.168.1.123 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
resources: irq:49 memory:f7500000-f753ffff ioport:e000(size=128)
*-pci:4
description: PCI bridge
product: Panther Point PCI Express Root Port 8
vendor: Intel Corporation
physical id: 1c.7
bus info: pci@0000:00:1c.7
version: c4
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:19 ioport:d000(size=4096) memory:f7400000-f74fffff
*-storage
description: SATA controller
product: 88SE9172 SATA 6Gb/s Controller
vendor: Marvell Technology Group Ltd.
physical id: 0
bus info: pci@0000:06:00.0
version: 11
width: 32 bits
clock: 33MHz
capabilities: storage pm msi pciexpress ahci_1.0 bus_master cap_list rom
configuration: driver=ahci latency=0
resources: irq:43 ioport:d040(size=8) ioport:d030(size=4) ioport:d020(size=8) ioport:d010(size=4) ioport:d000(size=16) memory:f7410000-f74101ff memory:f7400000-f740ffff
*-usb:2
description: USB controller
product: Panther Point USB Enhanced Host Controller #1
vendor: Intel Corporation
physical id: 1d
bus info: pci@0000:00:1d.0
version: 04
width: 32 bits
clock: 33MHz
capabilities: pm debug ehci bus_master cap_list
configuration: driver=ehci_hcd latency=0
resources: irq:23 memory:f7717000-f77173ff
*-isa
description: ISA bridge
product: Panther Point LPC Controller
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 04
width: 32 bits
clock: 33MHz
capabilities: isa bus_master cap_list
configuration: latency=0
*-storage
description: SATA controller
product: Panther Point 6 port SATA Controller [AHCI mode]
vendor: Intel Corporation
physical id: 1f.2
bus info: pci@0000:00:1f.2
logical name: scsi0
logical name: scsi1
logical name: scsi4
version: 04
width: 32 bits
clock: 66MHz
capabilities: storage msi pm ahci_1.0 bus_master cap_list emulated
configuration: driver=ahci latency=0
resources: irq:42 ioport:f0b0(size=8) ioport:f0a0(size=4) ioport:f090(size=8) ioport:f080(size=4) ioport:f060(size=32) memory:f7716000-f77167ff
*-disk:0
description: ATA Disk
product: SAMSUNG HD103UJ
physical id: 0
bus info: scsi@0:0.0.0
logical name: /dev/sda
version: 1AA0
size: 931GiB (1TB)
capabilities: partitioned partitioned:dos
configuration: ansiversion=5 signature=0003d9bc
*-volume:0
description: Linux raid autodetect partition
physical id: 1
bus info: scsi@0:0.0.0,1
logical name: /dev/sda1
capacity: 296MiB
capabilities: primary multi
*-volume:1
description: Linux raid autodetect partition
physical id: 2
bus info: scsi@0:0.0.0,2
logical name: /dev/sda2
capacity: 63GiB
capabilities: primary multi
*-volume:2
description: Linux raid autodetect partition
physical id: 3
bus info: scsi@0:0.0.0,3
logical name: /dev/sda3
capacity: 867GiB
capabilities: primary multi
*-disk:1
description: ATA Disk
product: SAMSUNG HD103SJ
physical id: 1
bus info: scsi@1:0.0.0
logical name: /dev/sdb
version: 1AJ1
size: 931GiB (1TB)
capabilities: partitioned partitioned:dos
configuration: ansiversion=5 signature=000b7b88
*-volume:0
description: Linux raid autodetect partition
physical id: 1
bus info: scsi@1:0.0.0,1
logical name: /dev/sdb1
capacity: 296MiB
capabilities: primary bootable multi
*-volume:1
description: Linux raid autodetect partition
physical id: 2
bus info: scsi@1:0.0.0,2
logical name: /dev/sdb2
capacity: 63GiB
capabilities: primary multi
*-volume:2
description: Linux raid autodetect partition
physical id: 3
bus info: scsi@1:0.0.0,3
logical name: /dev/sdb3
capacity: 867GiB
capabilities: primary multi
*-cdrom
description: DVD-RAM writer
product: DRW-24B1ST c
vendor: ASUS
physical id: 0.0.0
bus info: scsi@4:0.0.0
logical name: /dev/cdrom
logical name: /dev/cdrw
logical name: /dev/dvd
logical name: /dev/dvdrw
logical name: /dev/sr0
version: 1.05
capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
configuration: ansiversion=5 status=nodisc
description: SMBus
product: Panther Point SMBus Controller
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 04
width: 64 bits
clock: 33MHz
configuration: latency=0
resources: memory:f7715000-f77150ff ioport:f040(size=32)
*-power UNCLAIMED
description: To Be Filled By O.E.M.
product: To Be Filled By O.E.M.
vendor: To Be Filled By O.E.M.
physical id: 1
version: To Be Filled By O.E.M.
capacity: 32768mWh
*-network
description: Wireless interface
physical id: 2
bus info: usb@5:1.3
logical name: wlan0
capabilities: ethernet physical wireless
configuration: broadcast=yes driver=rtl8192cu driverversion=3.2.0-43-generic firmware=N/A link=no multicast=yes wireless=IEEE 802.11bgn