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stalkingwolf
October 1st, 2012, 04:37 PM
a few days ago a friend of my wifes from work brought his laptop to me to repair. It had win7 on it. when i fired it up i find it was a pirated version that the last person that "fixed it" installed. Its having all kind of software issues etc.

I suggest shrinking the partition and installing Zorin. I let him sit down at my laptop and look the system over , play with it etc.

So we decide to put zorin on it. he works with my Wife so i let him use my laptop while i do his.

Welcome to the outer limits.

He no sooner get home than i get a call, i cant get the computer on.
whats it doing? i get a black screen with a white line. ok thats the boot screen you have to wait for the login screen. OH!.
Then zorin goes totally schitzoid for some reason no idea why.
ok bring it back in the morning and ill check it.(its already midnight)
brings it back i have no idea what happened ok just boot into Ultimate. ill have yours ready tonight.

start to shrink the partition and everything tells me the partition is wonky has to be reformatted, windows wont defrag or restore go figure. call him tell him
what need to be done. ok

copy his files off wipe and reformat, install zorin. no worries.
He picks it up and leaves. he calls 10 minutes later, i can get on the internet
i put the password in and it wont authenticate. what password? the one you gave me. that is for the computer not the internet. You need the password from your internet provider. OH

Every night since i have gotten a call , same problem. i cant get on line. what password are you using? The one you gave me. thats for the computer not the internet.

This is most definitely a PICNIC error resulting in a terminal ID10T error.

PaulInBHC
October 3rd, 2012, 02:17 AM
Gotta love local talent. You should see them apply for a job.

AllRadioisDead
October 3rd, 2012, 10:27 AM
I don't understand why you installed Linux in the first place.

rai4shu2
October 3rd, 2012, 10:46 AM
I don't understand why you installed Linux in the first place.

Yeah. "Fix" it with your pirated copy of XP. :P

Let me guess: wireless internet? Fun. :)

effenberg0x0
October 3rd, 2012, 11:43 AM
And that's precisely why I tell people I don't know how to use or fix computers. A large portion of my life consisted on fixing family / friends PCs again and again and again. At a point I started asking myself if a particular relative was radioactive, psychic or something - he could break a PC apparently just by staring at it. It's hell.

Regards,
Effenberg

grahammechanical
October 3rd, 2012, 02:17 PM
I started asking myself if a particular relative was radioactive, psychic or something - he could break a PC apparently just by staring at it.

We had people like that at the high street store where I used to work and fix the tills as part of my job. The till operators were women and some of them could break a till just by sitting on the seat. Sometimes, they broke the seat as well.

There was one time when I got called to a broken till (which were just another form of PC) and I found that the power cable had been pulled out. Most probably by a cleaner. I plugged the power cable back in and a bleeping noise started.

The section manager said that the till had been making that noise for days. It was the Uninterrupted Power Supply warning that the power plug had become disconnected. But nobody thought to do anything about because the till kept working. This is, until the UPS used up is battery power and the till stopped working. Then they say, the till is broken. What's wrong? I ask. Don't know. They reply.

Some people you just cannot educate.

Regards.

hakermania
October 3rd, 2012, 02:30 PM
yes, I totally agree, if it is to fix a computer, do it once, and only if you know that "nobody will notice", because, believe me, it is a chain reaction, within seconds, everybody will have a broken computer that needs fixing.

While, most of the times, I know how to fix things around, I try to be polite and not to waste my time.

After all, if you want to have a computer, learn to use it. If you don't want to waste time by learning on how to fix it, why should you waste mine?

Learning how to use a computer is not only about using the MS Office and stuff, but also to troubleshoot most of the common problems that arise from times to times...

zombifier25
October 3rd, 2012, 02:37 PM
My friend kicked his computer out of anger and he requested me to repait it. As it turns out the kick loosened the hard drive's wire and I simply reattached it, and I left not without warning him don't do that to your computer ever again. Ever.

Fast forward a few weeks, and he complained his computer was broken. I asked why, and guess what? HE KICKED IT AGAIN!

For god's sake...

stalkingwolf
October 3rd, 2012, 03:54 PM
He called again yesterday, still couldnt get on line. had contacted his provider
and as usual they told him it was a linux problem . Which it ended up being in a roundabout way.

He brought it over, i set it up logged in to the system it booted and immediately connected to my wireless network. I plugged a cable in and it again instantly connected to the net. so whats the problem? In talking to him
i discover he has yet to get to the desk top. keeps telling him authentication failure. I log in a couple times with no problem.

i restarted the computer have him sit down at it. get to log in he his the caplock key and types his pass word. this after the first night telling him several times what the password is and writing it down for him. I tap him on the shoulder and say that wont work. so he releases the caplock and holds
the shift key down. exqueeze me that dont work either. hold the shift type the two letters let off it type the numbers (even with a written password and being told he is typing a Q instead of 0.) then hold it for the last letter.

so now he can log in. he has the cat5 he uses with him so i say lets test it.
he pulls it out one lock is broken the other end doesnt look right. guess what it doesnt work. i plug a good one in and bobs your uncle.
I send him home knowing and proving it was after all a PICNIC error.

And the reason i put linux specifically Zorin with the windows desktop on it is pretty simple, the last legal copy of windows i own is 98ME

effenberg0x0
October 3rd, 2012, 04:01 PM
I will not go into the full details, but there is a mysterious "pyramid" in my mom's laptop (in which I installed what I call "Ubuntu Senior Edition", also nicknamed "Ubuntu I hate Computers Edition").

I can't figure out what it is and I'm trying for more than three years. Apparently it only shows when I'm not around. I used to pick up the laptop everytime the pyramid-incident was reported and use it to work 16 hours/day - never saw any sign of a anything I could associate with a pyramid.

It looks like the pyramid-bug also exists in Windows 7, although more rare, and survived from Lucid to Precise. It even survived a hardware upgrade from HP to Dell.

Regards,
Effenberg

effenberg0x0
October 3rd, 2012, 04:06 PM
He called again yesterday, still couldnt get on line. had contacted his provider
and as usual they told him it was a linux problem . Which it ended up being in a roundabout way.

He brought it over, i set it up logged in to the system it booted and immediately connected to my wireless network. I plugged a cable in and it again instantly connected to the net. so whats the problem? In talking to him
i discover he has yet to get to the desk top. keeps telling him authentication failure. I log in a couple times with no problem.

i restarted the computer have him sit down at it. get to log in he his the caplock key and types his pass word. this after the first night telling him several times what the password is and writing it down for him. I tap him on the shoulder and say that wont work. so he releases the caplock and holds
the shift key down. exqueeze me that dont work either. hold the shift type the two letters let off it type the numbers (even with a written password and being told he is typing a Q instead of 0.) then hold it for the last letter.

so now he can log in. he has the cat5 he uses with him so i say lets test it.
he pulls it out one lock is broken the other end doesnt look right. guess what it doesnt work. i plug a good one in and bobs your uncle.
I send him home knowing and proving it was after all a PICNIC error.

And the reason i put linux specifically Zorin with the windows desktop on it is pretty simple, the last legal copy of windows i own is 98ME

Stalkinwolf, if I could give you some advice...

Give up. Accept that some people can't use a PC at all or at the current moment, they have other priorities and problems and can't focus, act and think coherently. Or that you could use your time to help much more people (those that are actually interested in learning).

Just phone the guy and say: "Look, I'm really sorry, I did my best but I have no idea how to help you. I though I knew how, but your situation exceeds my skills. If you want I can give you a list of companies that fix computers".

Then use your time for you, your family, your friends, your health, your knowledge, etc.

Regards,
Effenberg

Mikeb85
October 3rd, 2012, 09:15 PM
Well, these kinds of people are exactly why the iPad is so popular. Just tell them to buy one of those (or a Nexus 7 if you're a little more confident in them), and a cloud printer or something. Then they'll never need to use a real computer again, and you'll never need to deal with their incompetence.

Even my wife, who has issues with her iPhone, can use our Ubuntu setup.

Ubun2to
October 3rd, 2012, 09:44 PM
Well, these kinds of people are exactly why the iPad is so popular. Just tell them to buy one of those (or a Nexus 7 if you're a little more confident in them), and a cloud printer or something. Then they'll never need to use a real computer again, and you'll never need to deal with their incompetence.

Even my wife, who has issues with her iPhone, can use our Ubuntu setup.

But then they complain to you "it won't let me load this game!" when it is in Flash, which is infamous for being disowned by Apple and will subsequently not be coming to it any time soon.

Mikeb85
October 3rd, 2012, 09:50 PM
But then they complain to you "it won't let me load this game!" when it is in Flash, which is infamous for being disowned by Apple and will subsequently not be coming to it any time soon.

Tell them to suck it up. Or simply not to bother you with stupid problems.

Some people are simply never happy, or can never be bothered to do anything for themselves. It's not anyone else's job to change their outlook on life.

Ubun2to
October 4th, 2012, 01:27 AM
Tell them to suck it up. Or simply not to bother you with stupid problems.

Some people are simply never happy, or can never be bothered to do anything for themselves. It's not anyone else's job to change their outlook on life.

This is why I hate half the people I know. They are ignorant fools who rely on me for fixing of all their technological problems, when many of their problems are just stemming the fact of how bad they are with something as simple as the iPad to begin with. If you can't use an iPad, you shouldn't be using anything digital to begin with.

zombifier25
October 4th, 2012, 09:24 AM
Solution: Whenever you are about to fix someone's computer, force them to sign a contract:

I, <his_her_name>, by agreeing to let <your_name> fix my computer must follow the following conditions:

1. If error persists after fixing, I must blame myself.

2. If I have any questions, I must answer them myself.

3. If I manage to break my computer a second time after fixing, I must deem myself unfit of owning a computer, and I'm allowed to submit my computer to <your_name> forthswith.

TenPlus1
October 4th, 2012, 09:43 AM
If I have installed Ubuntu on anyone's computer it has always been in their own house so I can have all networking configured and working and then a quick tutorial of the system to show them what is installed and how it works... After that Google (which is their home page) will become their best friend ;)

Statia
October 4th, 2012, 10:30 AM
At a point I started asking myself if a particular relative was radioactive, psychic or something - he could break a PC apparently just by staring at it.
Effenberg

Tell me about it. My girlfriend is like that:

http://xkcd.com/1084/

Also, living in the tropics (heat, moisture, sea spray, volcanic ash) on a small island with dodgy power supply (brown-outs, black-outs, spikes, fluctuating frequency) does not help.

stalkingwolf
October 4th, 2012, 05:04 PM
it seems that after i drew him pictures and led him by the hand on how to type in the system password all is working fine. havent heard a word in almost 2 days. will see he works with my wife tonight.

Statia
October 5th, 2012, 08:57 AM
Seriously, what kind of work do people do who don't even know how shift and caps-lock work and can't even type their own password?

Reminds me of a cleaner at a previous job who was very surprised to find the keys on the keyboard where not in alphabetical order when we sat her down in front of a computer.

fyfe54
October 5th, 2012, 11:26 AM
Showing my age here.

There used to be a system (Quotron) used on Wall Street to get stock prices that had a keyboard with letters in alphabetical order.

critin
October 5th, 2012, 11:52 PM
I think I would've let him choose his own password. Easier for him to remember.

stalkingwolf
October 6th, 2012, 04:00 PM
gave him that option. but after 5 minutes of ummmmmmmmmmmm i gave him the option of me choosing one.

critin
October 7th, 2012, 12:23 AM
gave him that option. but after 5 minutes of ummmmmmmmmmmm i gave him the option of me choosing one.

Really?! Now I see why it was so complicated--funny. good for you! ;)

HermanAB
October 7th, 2012, 05:52 AM
See, the genius of Apple is that they fixed the PEBKAC problem by eliminating the keyboard.

Statia
October 7th, 2012, 11:24 AM
gave him that option. but after 5 minutes of ummmmmmmmmmmm .


ummmmmmmmmmmm?
That's quite a good password. I think I'll be using that from now on. ;-)

I also like the idiots who choose ****** as password.

SantaFe
October 7th, 2012, 02:16 PM
ummmmmmmmmmmm?
That's quite a good password. I think I'll be using that from now on. ;-)

I also like the idiots who choose ****** as password.

So YOU'RE the one that hacked my password? Give it back! ;)

Statia
October 22nd, 2012, 04:50 PM
Tell me about it. My girlfriend is like that:

http://xkcd.com/1084/



Holy cr*p, she did it again. Fresh install of Mint 13 KDE on her old laptop. I'd been testing it for some time: everything except the webcam works (but it is dodgy under XP as well), it's fast, it's stable. No problems at all.

She uses it for one hour:
- progress bar on the desktop (the one that shows up when you do a file copy or transfer) shows zero jobs (so it should disappear)
- but the corresponding icon in the task bar shows two jobs
- clicking on that icon does nothing
- start button / menu no longer responds
- right clicking on desktop does nothing

As we had to leave to catch a plane I had no time to further investigate or fix, so I just went to a tty with ctrl-alt-F1 and shut the machine down.