Porcini M.
August 28th, 2012, 08:43 PM
This is very interesting - especially since it comes from a retail operation, not a government agency:
http://gizmodo.com/5938323/how-to-be-a-genius-this-is-apples-secret-employee-training-manual
It's a penetrating look inside Apple: psychological mastery, banned words, roleplaying—you've never seen anything like it.
The Genius Training Student Workbook we received is the company's most up to date, we're told, and runs a bizarre gamut of Apple Dos and Don'ts, down to specific words you're not allowed to use, and lessons on how to identify and capitalize on human emotions...
http://gizmodo.com/5938323/how-to-be-a-genius-this-is-apples-secret-employee-training-manual
It's a penetrating look inside Apple: psychological mastery, banned words, roleplaying—you've never seen anything like it.
The Genius Training Student Workbook we received is the company's most up to date, we're told, and runs a bizarre gamut of Apple Dos and Don'ts, down to specific words you're not allowed to use, and lessons on how to identify and capitalize on human emotions...