View Full Version : [ubuntu] Hp 6500 scanner not detected
September 5th, 2011, 08:45 PM
I am running Ubuntu 10.10 32 bit and trying to use the HP 6500 all-in-one scanner. It is connected to my computer by USB and seems to work while in Windows XP. I have read thread 1669486 and tried to follow it. I downloaded the latest hplip 3.11.1 from sourceforge. Then I found the help at hp located here:https://help.ubuntu.com/community/HpAllInOne. That had dependency errors so it didn't help.
I went back to system/administration/printing and was able to get the printer and fax to be recognized. But no scanner.
1. How do I run the 'hplip-3.11.7.run' file that I downloaded?
2. Should I uninstall the hplip 3.10.6-1ubuntu10.2 before running the 'hplip-3.11.7.run'?
I mostly work from the gui but can use CL some.
September 11th, 2011, 08:38 PM
Anybody have any kind of answer? Is my problem something that I should have figured out by myself? Is it a problem that has not solution as yet?
September 11th, 2011, 11:09 PM
HP scanners were not very well supported a couple of years back when I tried to get one to work. Hopefully that has changed.
What I would do is go into Synaptics and remove the old HPLIP program. Then go put the 'hplip-3.11.7.run' file on your desktop.
Then navigate to it from the terminal. Do this by typing
cd (path to the file on the desktop)
In my case, that would be
Then type or copy and paste this command and hit enter:
You will be asked for your password and then you should see the file get extracted and installed in the terminal.
sudo hp-check -r
I'm not gonna walk you through the rest of the troubleshooting process, the Wiki you linked to explains it pretty well.
I just noticed that you printer/scanner is not listed in the supported models, so good luck. Hopefully you'll get at least partial functionality from that driver.
September 12th, 2011, 01:46 AM
Got it working. Found a really good howto at http://www.hplipopensource.com/hplip-web/install/install/index.html (http://www.hplipopensource.com/hplip-web/install/install/index.html)
September 14th, 2011, 06:55 PM
A day or so after I got my scanner recoginized along with the printer and fax, update manager tells me I have 15 updates involving CUPS. Most of them are updating from 1.4.4-6ubuntu 2.3 to 2.4.
I got my scanner working by installing hplip from the HP website. Does anyone know if the update of CUPS will undo what I have done with hplip?
If I don't need to install the updates, how do I keep from being reminded of them?
July 18th, 2012, 10:00 AM
For anyone coming here, as I did, looking for a solution, when installing the printer using the standard System Settings>Printing>Add a printer, when it finds the printer as a network printer, ensure you install it as an HPLIP printer, and not one of the other options. If you use the other options it will still print, but not scan.
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