Installation Problem

[bayern]

Hi,

I am trying to install ubuntu desktop edition, but when it is nearing the end of the downloading phase, it says "Error: a file cannot be retrieved" (something along those lines) and all my time goes to waste. This has happened every time I try and download it.
I am using windows 7


Here is the log file.



>>> 9/06/2010 20:33:57:582
[Installer]
Installer Version: 1.1.31.0
Date Compiled = Fri Jul 17 13:31:14 2009
Commandline = -s -f2 c:\temp\intelgfx.log
[Resources]
Found DLL = C:\swsetup\sp44959\Lang\HDMI\ARA\HDMIARA.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\CHS\HDMICHS.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\CHT\HDMICHT.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\CSY\HDMICSY.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\DAN\HDMIDAN.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\DEU\HDMIDEU.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\ELL\HDMIELL.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\ENU\HDMIENU.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\ESP\HDMIESP.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\FIN\HDMIFIN.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\FRA\HDMIFRA.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\HEB\HDMIHEB.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\HUN\HDMIHUN.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\ITA\HDMIITA.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\JPN\HDMIJPN.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\KOR\HDMIKOR.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\NLD\HDMINLD.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\NOR\HDMINOR.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\PLK\HDMIPLK.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\PTB\HDMIPTB.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\PTG\HDMIPTG.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\RUS\HDMIRUS.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\SKY\HDMISKY.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\SLV\HDMISLV.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\SVE\HDMISVE.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\THA\HDMITHA.dll
Found DLL = C:\swsetup\sp44959\Lang\HDMI\TRK\HDMITRK.dll
Selected DLL = C:\swsetup\sp44959\Lang\HDMI\ENU\HDMIENU.dll
[EnumDev]
[GetDrivers]
[Find INFs]
Found INF = C:\swsetup\sp44959\Graphics\igdlh.inf
Found INF = C:\swsetup\sp44959\HDMI\IntcHdmi.inf
[Parse INFs]
{INF Info}
Current INF = C:\swsetup\sp44959\Graphics\igdlh.inf
Date = 08/06/2009
Version = 8.15.10.1867
ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}
PackageInfo.Name = Graphics
PackageInfo.Sequence = 0
PackageInfo.INFSource = C:\swsetup\sp44959\Graphics
Manufacturer = INTEL.MFG
Resolved Manufacturer = INTEL.MFG
Description: Intel(R) 82945G Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2772
Description: Intel(R) 82945G Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2776
Description: Mobile Intel(R) 945 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_27A2
Description: Mobile Intel(R) 945 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_27A6
Description: Mobile Intel(R) 945 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_27AE
Description: Intel(R) G35 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2982
Description: Intel(R) G35 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2983
Description: Intel(R) Q965/Q963 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2992
Description: Intel(R) Q965/Q963 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2993
Description: Intel(R) G965 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_29A2
Description: Intel(R) G965 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_29A3
Description: Intel(R) 946GZ Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2972
Description: Intel(R) 946GZ Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2973
Description: Mobile Intel(R) 965 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2A02
Description: Mobile Intel(R) 965 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2A03
Description: Mobile Intel(R) 965 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2A12
Description: Mobile Intel(R) 965 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_2A13
Description: Intel(R) G33/G31 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_29C2
Description: Intel(R) G33/G31 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_29C3
Description: Intel(R) Q35 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_29B2
Description: Intel(R) Q35 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_29B3
Description: Intel(R) Q33 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_29D2
Description: Intel(R) Q33 Express Chipset Family
HardwareID = PCI\VEN_8086&DEV_29D3
Matched HardwareID = PCI\VEN_8086&DEV_27AE
Installed Driver = {4d36e968-e325-11ce-bfc1-08002be10318}\0001
Matched HardwareID = PCI\VEN_8086&DEV_27A6
Installed Driver = {4d36e968-e325-11ce-bfc1-08002be10318}\0000
{INF Info}
Current INF = C:\swsetup\sp44959\HDMI\IntcHdmi.inf
Date = 07/10/2009
Version = 6.10.01.2077
ClassGUID = {4d36e96c-e325-11ce-bfc1-08002be10318}
PackageInfo.Name =
PackageInfo.Sequence = 0
PackageInfo.INFSource =
Manufacturer = INTEL,NT.5.1,NTX86.6.0
Resolved Manufacturer = INTEL.NTX86.6.0
Description: Intel(R) High Definition Audio HDMI
HardwareID = HDAUDIO\FUNC_01&VEN_1095&DEV_1390&SUBSYS_FFFFFFFF
Description: Intel(R) High Definition Audio HDMI
HardwareID = HDAUDIO\FUNC_01&VEN_1095&DEV_1390
Description: Intel(R) High Definition Audio HDMI
HardwareID = HDAUDIO\FUNC_01&VEN_1095&DEV_1392&SUBSYS_FFFFFFFF
Description: Intel(R) High Definition Audio HDMI
HardwareID = HDAUDIO\FUNC_01&VEN_1095&DEV_1392
Description: Intel(R) High Definition Audio HDMI
HardwareID = HDAUDIO\FUNC_01&VEN_17E8&DEV_0047&SUBSYS_17E80047
Description: Intel(R) High Definition Audio HDMI
HardwareID = HDAUDIO\FUNC_01&VEN_17E8&DEV_0047
Description: Intel(R) High Definition Audio HDMI
HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2802&SUBSYS_80860101
Description: Intel(R) High Definition Audio HDMI
HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2803&SUBSYS_80860101
Description: Intel(R) High Definition Audio HDMI
HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2803
[Manditory Filters]
[Filter Active]
Removed INF = C:\swsetup\sp44959\HDMI\IntcHdmi.inf
[Filter 4ID]
[PreChecks]
New version = 8.15.10.1867
Old version = 8.15.10.1930
New version = 8.15.10.1867
Old version = 8.15.10.1930
Silent Mode. Skipping dialogs.
User does not want to downgrade
[ResponseResult]
ResultCode = 1
<<< 9/06/2010 20:33:58:910

[Quackers]

Have you checked the md5sum of the downloaded .iso file?
https://help.ubuntu.com/community/HowToMD5SUM

If that checks out ok, check the cd for errors (press any key at the first purple screen when booting from the cd/usb).

[bayern]

I am using Wubi to install and that is what prompted that error message. I am using a netbook that does not have a CD drive, and would much rather download it than use it through a usb

[Quackers]

Have you looked in the Wubi Megathread (the second Sticky at the top of the page) to see if your problem is listed?

[bayern]

Yes I have and it is not listed. It is a problem that occurs before it is completely installed.

[bayern]

I tried kubuntu just now, and it gave me the same response...

It cannot retrieve the required installation files

[bcbc]

That's not the wubi log file. It looks like some intel log from september 2010!?

Anyway... if you were using the wubi.exe from http://www.ubuntu.com/desktop/get-ubuntu/windows-installer then there was a problem with that wubi.exe that was recently fixed (a few hour ago). It now points to the 10.04.2 version of wubi.exe. If you want 10.10 instead then you can get it from http://releases.ubuntu.com/maverick