Opinions on apps for call center work

[VoiceOvGod]

Hey, just doing another opinion post:

Anyone that has worked some of the Workforce positions in a call center; what apps would you suggest for the management needs?
I am specifically talking about stuff for ACD/PBX, call routing, scheduling, and tracking utilities.

[aysiu]

Here's what popped up on a quick search I just did...

http://sourceforge.net/projects/phpcc
http://sourceforge.net/projects/astguiclient/
http://sourceforge.net/projects/bayonne/

And here's what's easily installable through Synaptic, Adept, or apt-get:
apt-cache search pbx
asterisk - open source Private Branch Exchange (PBX)
asterisk-app-fax - Softfax application for Asterisk
asterisk-chan-misdn - mISDN support for Asterisk
asterisk-config - config files for asterisk
asterisk-dev - development files for asterisk
asterisk-doc - documentation for asterisk
asterisk-h323 - asterisk H.323 VoIP channel
asterisk-oh323 - oh323 channel driver for Asterisk
asterisk-prompt-de - German prompts for the Asterisk PBX
asterisk-prompt-fr - French voice prompts for Asterisk
asterisk-prompt-it - Italian voice prompts for the Asterisk PBX
asterisk-prompt-se - Swedish voice prompts for Asterisk
asterisk-rate-engine - Asterisk least cost routing module
asterisk-sounds-extra - Additional sound files for the Asterisk PBX
asterisk-sounds-main - sound files for asterisk
asterisk-web-vmail - Web-based (CGI) voice mail interface for Asterisk
destar - management interface for the Asterisk PBX
libiax-dev - An implementation of the Inter-Asterisk eXchange protocol (devel)
libiax0 - An implementation of the Inter-Asterisk eXchange protocol
meta-ul-pbx-server - installs software listed in the UserLinux pbx server software packages
yate - YATE - Yet Another Telephony Engine
yate-dev - Development files for YATE
yate-doc - Documentation for yate
yate-gtk - GTK module for YATE
yate-openh323 - OpenH323 module for YATE
yate-pgsql - Postgresql module for yate
yate-qt - Qt module for YATE

[VoiceOvGod]

*Joygasm*

Thanks!

[mjm115]

Asterisk is probably the way to go. You can find a great how-to article here (http://www.mikesoares.com/guides/asterisk/).

[KingBahamut]

http://www.witness.com

Though its proprietary and not free.

[VoiceOvGod]

Witness is available for Linux? Nice. Easy to play with stuff there.

*THAT* would make my life easier.

[sanketmedhi]

Although, this post is so old...

We have deployed a completely Linux based call center here in Mumbai, India. The server works on Vicidial and the clients are using Ubuntu.

--
Regards,
Sanket Medhi,
Sales Manager,
Enterux Solutions Pvt. Ltd.
www.enterux.com

[Falc7]

I work in a call centre for toshiba, we are moving over to OTRS in 2 weeks

http://otrs.org/

[Elfy]

Closed - nearly 4 years old this was ...