View Full Version : [ubuntu] flash stopped working after Meerkat upgrade

October 11th, 2010, 04:25 PM
I updated my Ubuntu to Meerkat last night. everything seems to be working fine, except when i went to iplayer, it told me flash wasn't installed. I followed the link, and installed flash from APT source. In the software centre it is listed as installed. However, still cannot view flash videos.

i have tried rebooting too.

Any help or suggestions would be appreciated.

October 11th, 2010, 10:01 PM
Please provide the output of the following commands and instructions. This will make sure I will have a good understanding of your Firefox and Flash installations, so I don't need to guess what might be happening to your system:

1 - Flash Version

Type about:config in Firefox address bar, then type plugin.expose_full_path in the filter, then double-click the same item in the results to make it true. Then type about:plugins in the address bar, find Shockwave Flash, copy the corresponding Path and Version and paste here. it should look lie the image below:


2 - Firefox version and architecture

To find Firefox version and architecture, click "Help >> About Mozilla Firefox" in the menu. The info will be located at the bottom of the info dialog (you need to resize the window to see it):


3 - System Info

Execute the following commands then copy the generated file, named firefox-report.txt from your Desktop and upload it here or paste the contents.

To execute those commands, select the entire content below, then go to "Applications >> Accessories >> Terminal" and click the terminal with the middle-mouse button.

echo 'Ubuntu Architecture' > ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
uname -a >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Ubuntu Version' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
cat /etc/lsb-release >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Firefox Packages' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
dpkg --get-selections | grep 'firefox*' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Firefox binaries' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
which firefox >> ~/Desktop/firefox-report.txt
file /usr/bin/firefox >> ~/Desktop/firefox-report.txt
file /usr/local/bin/firefox >> ~/Desktop/firefox-report.txt
file /opt/firefox/firefox >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Firefox divertion' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
file /usr/bin/firefox.ubuntu >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Sources' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
ls /etc/apt/sources.list.d >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Flash packages' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
dpkg --get-selections | grep 'flash*' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Plugin locations' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
locate libflashplayer.so >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
locate flashplugin-alternative.so >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Flash symlinks' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
file /usr/lib/firefox-addons/plugins/libflashplayer.so >> ~/Desktop/firefox-report.txt
file /usr/lib/mozilla/plugins/flashplugin-alternative.so >> ~/Desktop/firefox-report.txt
file /etc/alternatives/mozilla-flashplugin >> ~/Desktop/firefox-report.txt
file /var/lib/flashplugin-installer/npwrapper.libflashplayer.so >> ~/Desktop/firefox-report.txt
firefox ~/Desktop/firefox-report.txt

October 12th, 2010, 10:44 AM
Dear LL

thanks for your comprehensive response.

i have managed to fix the problem by reinstalling firefox.

for info, firefox and flash plugin were all the most recent versions...maybe it's just an install quirk and others may experience this problem as more install Merrkat.

Once again, thanks for your help.