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ubg
November 23rd, 2009, 11:53 PM
Hello, I'm trying to help a friend. She did the automatic upgrade to 9.10, and everything seemed to go fine. But, after the upgrade, Vista won't boot.

She chooses Vista in GRUB, but then during the boot-up, Vista reports that something went wrong and that she should try to boot in safe mode. But when she tries that, the computer just restarts, and the process repeats.

She can boot fine into Ubuntu.

I'm not sure if this is related to upgrade, but Vista booted-up well before the upgrade, and she can't remember she did anything other worth mentioning.

I think I had some similar problem during the installation of Ubuntu and Vista on her computer in the first place, but I can't actually remember how I solved it.

Here are the GRUB entries:


title Ubuntu 9.10, kernel 2.6.31-14-generic
uuid acaa8c0c-751f-487f-b052-1d7fc68e7dbb
kernel /boot/vmlinuz-2.6.31-14-generic root=UUID=acaa8c0c-751f-487f-b052-1d7fc68e7dbb ro quiet splash
initrd /boot/initrd.img-2.6.31-14-generic
quiet

title Ubuntu 9.10, kernel 2.6.31-14-generic (recovery mode)
uuid acaa8c0c-751f-487f-b052-1d7fc68e7dbb
kernel /boot/vmlinuz-2.6.31-14-generic root=UUID=acaa8c0c-751f-487f-b052-1d7fc68e7dbb ro single
initrd /boot/initrd.img-2.6.31-14-generic

title Ubuntu 9.10, memtest86+
uuid acaa8c0c-751f-487f-b052-1d7fc68e7dbb
kernel /boot/memtest86+.bin
quiet

### END DEBIAN AUTOMAGIC KERNELS LIST

# This is a divider, added to separate the menu items below from the Debian
# ones.
title Other operating systems:
root


# This entry automatically added by the Debian installer for a non-linux OS
# on /dev/sda1
title Windows Vista (loader)
rootnoverify (hd0,0)
savedefault
makeactive
chainloader +1/etc/fstab:


# <file system> <mount point> <type> <options> <dump> <pass>
proc /proc proc defaults 0 0
# / was on /dev/sda5 during installation
UUID=acaa8c0c-751f-487f-b052-1d7fc68e7dbb / ext3 relatime,errors=remount-ro 0 1
# /home was on /dev/sda6 during installation
UUID=e3b9737a-94ba-432a-8367-5b885cd2d6b2 /home ext3 relatime 0 2
# /windows was on /dev/sda1 during installation
UUID=EA6A7C286A7BF025 /windows ntfs defaults,nls=utf8,umask=007,gid=46 0 0
# swap was on /dev/sda2 during installation
UUID=3ef51a03-9873-4fdb-bdcb-a7f999364bd0 none swap sw 0 0
/dev/scd0 /media/cdrom0 udf,iso9660 user,noauto,exec,utf8 0 0
Output of `fdisk -l`:


Disk /dev/sda: 250.1 GB, 250059350016 bytes
255 heads, 63 sectors/track, 30401 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Disk identifier: 0xc3ffc3ff

Device Boot Start End Blocks Id System
/dev/sda1 * 1 22040 177036268+ 7 HPFS/NTFS
/dev/sda2 22041 22171 1052257+ 82 Linux swap / Solaris
/dev/sda3 28476 30402 15471800 12 Compaq diagnostics
/dev/sda4 22172 28475 50636880 5 Extended
/dev/sda5 22172 24721 20482843+ 83 Linux
/dev/sda6 24722 28475 30153973+ 83 Linux

Partition table entries are not in disk orderIf you need any more info, please ask. Thanks for your help.

phillw
November 24th, 2009, 12:21 AM
Resetting GRUB and windows MBR's is covered here. if you're on 9.10, then you're on Grub2

If it was an upgrade, chances are you're on Grub1

http://ubuntuforums.org/showthread.php?t=1014708

Rregards,

Phill.

ubg
November 24th, 2009, 12:31 AM
phillw, thanks for the reply. I noticed that thread, but I wasn't sure what to do. I don't have physical access to her computer (she's not living in the same city at the moment), so I would like if you could give me a second opinion. Should I tell her to try and reset Vista bootloader, and then to reset GRUB?

phillw
November 24th, 2009, 12:39 AM
phillw, thanks for the reply. I noticed that thread, but I wasn't sure what to do. I don't have physical access to her computer (she's not living in the same city at the moment), so I would like if you could give me a second opinion. Should I tell her to try and reset Vista bootloader, and then to reset GRUB?

Best I can do (and have done) is have the instructions on the screen in front of you and 'talk' them through it.

IM is a bit easier, but, doing it slowly & keeping the other person calm at the other end of the phone is do-able. (Removing viruses & malware from windows machines taught me well about using the phone)

Try to leave out negative comments whilst on the phone (e.g -- YOU DID WHAT?!!!!) Listen to what they say, track it thru' the instructions. If something occurs that is not in the 'script' - stay calm, take a note of it, tell the OP you're going to do a quick check. Have your panic attack, post the question, get an answer and go back to the OP in a calm manner. Humans are very unpredictable when scared / worried / stressed - keep them calm.

The instructions DO work, just talk her through them, quietly and calmly and all will be well.

Regards,

Phill.

ubg
November 24th, 2009, 12:45 AM
Thanks again :). Social part of the problem should be fine. I would like to know if you think that "reset Vista bootloader, then reset GRUB" sounds like a good plan?

phillw
November 24th, 2009, 12:52 AM
Thanks again :). Social part of the problem should be fine. I would like to know if you think that "reset Vista bootloader, then reset GRUB" sounds like a good plan?


That is something I cannot decide upon, it is not my call to make. I can only offer my opinion. As Vista is complaining, I'd hand control back over to Vista & let it get itself happy. Once Vista is happy I'd then tell Grub to take over. M$ seems happier with M$ stuff. The ubuntu area is 'out of bounds' to vista unless you do a full re-install of vista and will sit there patiently while you sort Vista out.

But, that is just the way I would do it.

Hope that helps,

Phill

P.S. - So, it sounds like the same plan ....

ubg
November 24th, 2009, 01:09 AM
P.S. - So, it sounds like the same plan ....

OK, I'll give that a try, hopefully everything will be OK :). Thanks again.