View Full Version : Does Gateway honor the Windows Refund?

October 26th, 2009, 09:49 PM
I don't like calling companies, as it usually gets me no where, so I submitted a pho-indecent with their question/answer system. But it's been a couple days, and hasn't received a reply. Maybe I'm better off asking here: Does gateway honor the windows refund?

(I know Dell does not according to a forum on Dell.)

October 26th, 2009, 09:57 PM
Well gateway is owned by Acer isn't it?
Reading a couple posts about Acer Windows refunds I believe that anybody getting a refund form acer has to actually pay about 80% of the refund value to get the machine checked making it pointless (the $5-$10 you save is pretty much spent on the phone).

October 26th, 2009, 09:59 PM
Figures as much, oh well -_-

October 30th, 2009, 04:04 PM
Well, I finally got back a reply from Gateway:

Dear My Real Name,

Thank you for contacting Gateway. We apologize for the inconvenience that you have experienced.

From your e-mail we understand that you require refund for windows.

Ian, we are sorry to inform you that we do not provide refund for windows. You may contact Microsoft for more details.

We can understand how frustrating it could be.

Feel free to visit our web site http://support.gateway.com/
Thank you for contacting Gateway, Have a great day!

October 30th, 2009, 04:23 PM
Well, I finally got back a reply from Gateway:

Then MS will tell you to contact the manufacturer (Gateway)... it's ridiculous.