View Full Version : [ubuntu] Newbie upgraded 7.10->8.04 and now suffers crash
beneix
October 12th, 2009, 10:43 PM
I have ran 7.10 for around 2 years on a Toshiba Portege 2000 laptop and everything's been fine. Now I decided to take the plunge and upgrade to 8.04. After the upgrade, Ubuntu freezes shortly after boot-up.
I get this far:
Enter user details
Desktop is shown
Top menu and bottom bar shown, including menus and top right-hand icons
An icon appears top right saying a crash has been detected
Shortly (3-5 seconds) after that, the whole machine freezes and both mouse and keyboard become unresponsive.
I have tried starting in failsafe mode and also failsafe Terminal. Both freeze after approximately the same amount of time. I have tried Alt + SysRq + K but no reaction. I have tried Alt + SysRq, and R E I S U B -- that does something but the system does not come back to a responsive state.
There are no attached devices to unplug.
I would appreciate help in trying to isolate the problem -- I thought I would be able to look at some log files in the failsafe Terminal mode but before I get a chance, the system freezes...
zvacet
October 12th, 2009, 10:59 PM
Boot in recovery mode and type
sudo dpkg --configure -a
sudo apt-get -f install
sudo apt-get update && sudo apt-get upgrade
sudo apt-get dist-upgrade
beneix
October 19th, 2009, 10:04 PM
Boot in recovery mode and type
sudo dpkg --configure -a
sudo apt-get -f install
sudo apt-get update && sudo apt-get upgrade
sudo apt-get dist-upgrade
Thanks zvacet. First of all a disclaimer: I am rather new to Linux so go easy on me...
I tried your suggestion. Unfortunately, I was not aware that the last command would need a network connection so the system started trying to download stuff when I only had a wireless connection (which wasn't working in recovery mode) and was just hanging on trying to get onto the net. A couple of days later, I managed to connect via wired ethernet and retried the same commands. This time, I got the message that there was nothing to update.
Please let me know if you have any other ideas, or if there are some files that I should clear out before I try your commands again -- since it did seem that they would have worked the first time if I only had a working Internet connection.
Thanks.
us3598
October 19th, 2009, 11:03 PM
What kind of system are you running. Please include processor, RAM, and any other OS's or partitions on your hard drive.
mikeuhlik
October 19th, 2009, 11:27 PM
Here is a guide about EOL Upgrades It Means End OF Life Upgrades the 7.10 Is EOL This Might Help.
Guide Is Here For EOL Upgrades (https://help.ubuntu.com/community/EOLUpgrades)
Mike :guitar:
beneix
October 20th, 2009, 07:15 AM
What kind of system are you running. Please include processor, RAM, and any other OS's or partitions on your hard drive.
It's a Toshiba Portege 2000 with a 750 MHz Mobile Pentium III Processor-M, 512 MB of RAM and a 20 GB (original Toshiba) hard drive. Only one partition, no other OS's. I have used either the in-built 802.11b card or a PCMCIA Netgear card -- both work. When I got the freeze, I tried disabling both but neither seem to cause the crash.
As I mentioned, I haven't had any problems for two years on 7.10 but as soon as I upgraded to 8.04 I got the freeze after the desktop had loaded (and subsequently also when starting in failsafe mode).
I could of course try a fresh reinstall but that would be quite a hassle, so grateful for any help.
slakkie
October 20th, 2009, 07:34 AM
Try to boot from a live CD and mount your root partition:
mkdir /mnt/root
mount /dev/sda1 /mnt/root
# or
mount /dev/hda1 /mnt/root
Then have a look in the log files located in /mnt/root/var/log.
You'll be interested in:
* kern.log
* daemon.log
* Xorg.0.log (or Xorg.failsafe.log)
* syslog
* debug.log
See if you can find anything in those logs related to your problem.
Best of luck!
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