Installing Bugzilla

[TUOggy]

I'm not sure if this is the right forum to use... hopefully it is.

I am trying to install Bugzilla for our local intranet. I have tried to use the Bugzilla package in the default repositories, but (1)it doesn't work, and (2)I want the installation to be in our local web directory rather than just using a symlink.

I have started installing the Perl modules, and it keeps hanging on the following:



Warning (usually harmless): 'YAML' not installed, will not store persistent state

CPAN.pm: Going to build T/TU/TURNSTEP/DBD-Pg-2.15.1.tar.gz

Configuring DBD::Pg 2.15.1
Path to pg_config? Path to pg_config?


I have read on other forums that this can be skipped, so I'll just press enter to pass it up, but when I do, I get the following:



Use of uninitialized value $ENV{"POSTGRES_HOME"} in concatenation (.) or string at Makefile.PL line 99, <STDIN> line 2.
Use of uninitialized value $ENV{"POSTGRES_HOME"} in concatenation (.) or string at Makefile.PL line 101, <STDIN> line 2.
PostgreSQL version: 0 (default port: 0)
POSTGRES_HOME: (not set)
POSTGRES_INCLUDE: /include
POSTGRES_LIB: /lib
OS: linux
The value of POSTGRES_INCLUDE points to a non-existent directory: /include
Cannot build unless the directories exist, exiting.
Warning (usually harmless): 'YAML' not installed, will not store persistent state
TURNSTEP/DBD-Pg-2.15.1.tar.gz
/usr/bin/perl Makefile.PL INSTALLDIRS=site LIB="/home/admin3/web/bugzilla/lib" INSTALLMAN1DIR="/home/admin3/web/bugzilla/lib/man/man1" INSTALLMAN3DIR="/home/admin3/web/bugzilla/lib/man/man3" INSTALLBIN="/home/admin3/web/bugzilla/lib/bin" INSTALLSCRIPT="/home/admin3/web/bugzilla/lib/bin" INSTALLDIRS=perl -- NO Makefile created
Skipping test because of notest pragma
Running make install
Make had some problems, won't install
Could not read '/home/admin3/web/bugzilla/lib/.cpan/build/DBD-Pg-2.15.1-X82zGj/META.yml'. Falling back to other methods to determine prerequisites


The strangest thing is that it looks like it is trying to use PostGRE SQL. We are running MySQL.

When navigating to the website, I get the following messages:



Software error:

Can't locate List/MoreUtils.pm in @INC (@INC contains: . lib/i486-linux-gnu-thread-multi lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl) at /usr/local/share/perl/5.10.0/DateTime/Locale/Base.pm line 8.
BEGIN failed--compilation aborted at /usr/local/share/perl/5.10.0/DateTime/Locale/Base.pm line 8.
Compilation failed in require at /usr/local/share/perl/5.10.0/DateTime/Locale.pm line 10.
BEGIN failed--compilation aborted at /usr/local/share/perl/5.10.0/DateTime/Locale.pm line 10.
Compilation failed in require at lib/i486-linux-gnu-thread-multi/DateTime.pm line 46.
BEGIN failed--compilation aborted at lib/i486-linux-gnu-thread-multi/DateTime.pm line 46.
Compilation failed in require at Bugzilla/Util.pm line 53.
BEGIN failed--compilation aborted at Bugzilla/Util.pm line 53.
Compilation failed in require at Bugzilla/Hook.pm line 26.
BEGIN failed--compilation aborted at Bugzilla/Hook.pm line 26.
Compilation failed in require at Bugzilla/Config.pm line 37.
BEGIN failed--compilation aborted at Bugzilla/Config.pm line 37.
Compilation failed in require at Bugzilla.pm line 38.
BEGIN failed--compilation aborted at Bugzilla.pm line 38.
Compilation failed in require at /home/admin3/web/bugzilla/index.cgi line 34.
BEGIN failed--compilation aborted at /home/admin3/web/bugzilla/index.cgi line 34.

For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.

*Obviously, it's not going to work since the install didn't complete. I'm just including this for more info in case it can tell someone anything...

What do I need to do to get this installed and working? I need to get this moving so I can migrate from a Windows server.

[TUOggy]

Okay, I tried to run ./checksetup.pl again to see what happens, and this is what I get:



* This is Bugzilla 3.4.2 on perl 5.10.0
* Running on Linux 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009

Checking perl modules...
Checking for CGI.pm (v3.33) ok: found v3.42
Checking for Digest-SHA (any) ok: found v5.45
Checking for TimeDate (v2.21) ok: found v2.22
Checking for DateTime (v0.28) ok: found v0.50
Checking for DateTime-TimeZone (v0.71) ok: found v0.98
Checking for DBI (v1.41) ok: found v1.607
Checking for Template-Toolkit (v2.22) ok: found v2.22
Checking for Email-Send (v2.00) ok: found v2.198
Checking for Email-MIME (v1.861) ok: found v1.861
Checking for Email-MIME-Encodings (v1.313) ok: found v1.313
Checking for Email-MIME-Modifier (v1.442) ok: found v1.442
Checking for URI (any) ok: found v1.37

Checking available perl DBD modules...
Checking for DBD-Pg (v1.45) not found
Checking for DBD-mysql (v4.00) ok: found v4.008
Checking for DBD-Oracle (v1.19) not found

The following Perl modules are optional:
Checking for GD (v1.20) ok: found v2.39
Checking for Chart (v1.0) ok: found v2.4.1
Checking for Template-GD (any) ok: found v1.56
Checking for GDTextUtil (any) ok: found v0.86
Checking for GDGraph (any) ok: found v1.44
Checking for XML-Twig (any) ok: found v3.32
Checking for MIME-tools (v5.406) ok: found v5.427
Checking for libwww-perl (any) ok: found v5.819
Checking for PatchReader (v0.9.4) ok: found v0.9.5
Checking for PerlMagick (any) ok: found v6.4.5
Checking for perl-ldap (any) ok: found v0.39
Checking for Authen-SASL (any) ok: found v2.13
Checking for RadiusPerl (any) ok: found v0.14
Checking for SOAP-Lite (v0.710.06) ok: found v0.710.08
Checking for HTML-Parser (v3.40) ok: found v3.59
Checking for HTML-Scrubber (any) ok: found v0.08
Checking for Email-MIME-Attachment-Stripper (any) ok: found v1.316
Checking for Email-Reply (any) ok: found v1.202
Checking for TheSchwartz (any) not found
Checking for Daemon-Generic (any) ok: found v0.61
Checking for mod_perl (v1.999022) ok: found v2.000004
************************************************** *********************
* OPTIONAL MODULES *
************************************************** *********************
* Certain Perl modules are not required by Bugzilla, but by *
* installing the latest version you gain access to additional *
* features. *
* *
* The optional modules you do not have installed are listed below, *
* with the name of the feature they enable. Below that table are the *
* commands to install each module. *
************************************************** *********************
* MODULE NAME * ENABLES FEATURE(S) *
************************************************** *********************
* TheSchwartz * Mail Queueing *
************************************************** *********************
COMMANDS TO INSTALL OPTIONAL MODULES:

TheSchwartz: /usr/bin/perl install-module.pl TheSchwartz


To attempt an automatic install of every required and optional module
with one command, do:

/usr/bin/perl install-module.pl --all

Attempt to reload DateTime.pm aborted.
Compilation failed in require at Bugzilla/Util.pm line 53, <DATA> line 275.
BEGIN failed--compilation aborted at Bugzilla/Util.pm line 53, <DATA> line 275.
Compilation failed in require at Bugzilla/Hook.pm line 26, <DATA> line 275.
BEGIN failed--compilation aborted at Bugzilla/Hook.pm line 26, <DATA> line 275.
Compilation failed in require at Bugzilla/Config.pm line 37, <DATA> line 275.
BEGIN failed--compilation aborted at Bugzilla/Config.pm line 37, <DATA> line 275.
Compilation failed in require at Bugzilla.pm line 38, <DATA> line 275.
BEGIN failed--compilation aborted at Bugzilla.pm line 38, <DATA> line 275.
Compilation failed in require at ./checksetup.pl line 98, <DATA> line 275.


I tried to install TheSchwartz and it tells me that it is up to date (I know that this isn't a requirement for installation, so a big issue).

[TUOggy]

anyone have any idea about what's going on?

[TUOggy]

anyone have any ideas why this isn't installing?

[TUOggy]

Okay, so I had to scour the web because it seems like nobody had any idea about what was going on...

The actual issue had nothing to do with Postgres, or the Postgres module.

The real problem was that List::MoreUtils was missing. I don't know if Bugzilla is supposed to check for this, or if this is something that I should have installed anyway, but I kept getting the weird TimeDate::Locale error.

I tried and tried to reinstall the TimeDate::Locale module, but it kept telling me that I had the most recent.

If you are getting this strange error, then try the following command:



/usr/bin/perl install-module.pl List::MoreUtils


Hope this helps someone else =)

[ceagan]

I had a similar error, but I had to install DateTime::Locale


# perl install-module.pl DateTime::Locale

[arcanus]

I had a similar error, but I had to install DateTime::Locale


# perl install-module.pl DateTime::Locale

This saved me hours on the google! Thanks a bunch!

-- arcanus

[mlissner]

Hmmm...no dice here.

[arcanus]

Had this again when trying to upgrade to bugzilla 3.6.

Had to install the DateTime module aswell as the DateTime::Locale plugin.

If someone still has this error, reinstalling DateTime might solve the issue. I had to remove the cached DateTime modules prior to the install though (was located in /root/.cpan/build)

[Queue29]

If it's not critical to use BugZilla, I recommend Mantis (http://www.mantisbt.org/). It's infinitely easier to set up and use.

[skumar1]

Hello All,

I was getting below error message while trying to upgrade Bugzilla 3.4.3 to Bugzilla 3.6 :

Software error:Can't locate DateTime/Locale.pm in @INC (@INC contains: . lib/i486-linux-gnu-thread-multi lib /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl) at lib/DateTime.pm line 41.BEGIN failed--compilation aborted at lib/DateTime.pm line 41.Compilation failed in require at Bugzilla/Util.pm line 53.BEGIN failed--compilation aborted at Bugzilla/Util.pm line 53.Compilation failed in require at Bugzilla/Error.pm line 33.BEGIN failed--compilation aborted at Bugzilla/Error.pm line 33.Compilation failed in require at Bugzilla/Install/Filesystem.pm line 31.BEGIN failed--compilation aborted at Bugzilla/Install/Filesystem.pm line 31.Compilation failed in require at Bugzilla/Config.pm line 38.BEGIN failed--compilation aborted at Bugzilla/Config.pm line 38.Compilation failed in require at Bugzilla.pm line 38.BEGIN failed--compilation aborted at Bugzilla.pm line 38.Compilation failed in require at /var/www/bugzilla-3.4.3/index.cgi line 34.BEGIN failed--compilation aborted at /var/www/bugzilla-3.4.3/index.cgi line 34.For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.


Thanks for your post. I had installed all required perl module but getting the same erroe message. Then I installed two perl module by running commands :
: /usr/bin/perl install-module.pl List::MoreUtils
: /usr/bin/perl install-module.pl DateTime::Locale

It is working fine now. Please accept my warm thanks for posting such a nice message.

Regards
Shailesh

[paultag]

Okay, so I had to scour the web because it seems like nobody had any idea about what was going on...

The actual issue had nothing to do with Postgres, or the Postgres module.

The real problem was that List::MoreUtils was missing. I don't know if Bugzilla is supposed to check for this, or if this is something that I should have installed anyway, but I kept getting the weird TimeDate::Locale error.

I tried and tried to reinstall the TimeDate::Locale module, but it kept telling me that I had the most recent.

If you are getting this strange error, then try the following command:



/usr/bin/perl install-module.pl List::MoreUtils


Hope this helps someone else =)

TUOggy, I owe ya a beer!

Thanks mate!

[ppgengler]

Hello All,

I was getting below error message while trying to upgrade Bugzilla 3.4.3 to Bugzilla 3.6 :

Software error:Can't locate DateTime/Locale.pm in @INC (@INC contains: . lib/i486-linux-gnu-thread-multi lib /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl) at lib/DateTime.pm line 41.BEGIN failed--compilation aborted at lib/DateTime.pm line 41.Compilation failed in require at Bugzilla/Util.pm line 53.BEGIN failed--compilation aborted at Bugzilla/Util.pm line 53.Compilation failed in require at Bugzilla/Error.pm line 33.BEGIN failed--compilation aborted at Bugzilla/Error.pm line 33.Compilation failed in require at Bugzilla/Install/Filesystem.pm line 31.BEGIN failed--compilation aborted at Bugzilla/Install/Filesystem.pm line 31.Compilation failed in require at Bugzilla/Config.pm line 38.BEGIN failed--compilation aborted at Bugzilla/Config.pm line 38.Compilation failed in require at Bugzilla.pm line 38.BEGIN failed--compilation aborted at Bugzilla.pm line 38.Compilation failed in require at /var/www/bugzilla-3.4.3/index.cgi line 34.BEGIN failed--compilation aborted at /var/www/bugzilla-3.4.3/index.cgi line 34.For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.


Thanks for your post. I had installed all required perl module but getting the same erroe message. Then I installed two perl module by running commands :
: /usr/bin/perl install-module.pl List::MoreUtils
: /usr/bin/perl install-module.pl DateTime::Locale

It is working fine now. Please accept my warm thanks for posting such a nice message.

Regards
Shailesh

I know this is an older thread, but I had this issue and none of the solutions solved it. While I was looking around I saw someone mention that it wanted the headers, which led me to the solution that fixed it for me:


sudo apt-get install libpq-dev

To install the postgresql development headers. After that it worked. I had already installed the List::MoreUtils and DateTime::Locale so I'm not really sure if they were necessary or not, but I know they didn't fix it alone.

Hopefully this helps someone in the future wandering through this thread.

Thanks,
\Peter