9.04 doesn't acknowledge an external hard drive

[Tindytim]

Recently installed 9.04 on my Uncle's system, simply because of the number of issues he seemed to have with Windows. Long story short, his external hard drive isn't in the /dev folder, but this is what lsusb outputs

Bus 001 Device 005: ID 059f:0651 LaCie, Ltd
Bus 001 Device 004: ID 0846:4260 NetGear, Inc. WG111v3 802.11g Adapter [realtek RTL8187B]
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 003: ID 413c:2005 Dell Computer Corp. RT7D50 Keyboard
Bus 002 Device 002: ID 0461:4d15 Primax Electronics, Ltd
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub


The drive works in Windows, and my NTFS external drive works fine with his system (and yes, I've used safely remove hardware). I've tested various cables and power supplies. I found a similar issue with MP3 players and firmware, but it didn't seem relevant.

[merlinus]

What is the filesystem, partition, and mountpoint?

[Tindytim]

What is the filesystem, partition, and mountpoint?
It's an external NTFS that's never been mounted. As I said, I can't mount it, much less find any clue that it's being treated as anything other than a USB device.

[Tindytim]

Still haven't found any solution on this one. I'm not sure if external hard drives use firmware now adays, the one I owned that I used with his system was just a drive a put in an external enclosure. I don't see why you'd have software on something so simple, but is it commonplace for external hard drives to have firmware?

[hughcrowther]

Me too solved mine by going to <system>, <synaptic package manager> typed in search "mount" scrolled down to "gnome-mount" and then <apply>, works fine now.
hope that works for you