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View Full Version : [all variants] Laptop freezes in Windows and 8.04 but not 9.04



Jacob.fernandez
May 7th, 2009, 07:01 AM
I have a Gateway M465-E laptop that freezes randomly in fresh installations of Windows XP, Vista, and 7 RC. Hard lock, requires reboot. It also froze in Ubuntu 8.04. However it works like a charm in 9.04. I have tried all manner of drivers, DMA and cache settings in Windows to no avail. Hard drive and memory tests are OK. BIOS version is latest. I also have another identical laptop model that freezes randomly in Windows XP, but have not tried Ubuntu on it.

I like 9.04 but need to get this laptop working in Windows for my employer. Since MPC has gone out of business I can not contact them for tech support. The machine is less than a year old. Can someone shed some light on this? Were there driver or kernel changes in between 8.04 and 9.04 that would affect this model? Should I try 8.10 if it'll help narrow it down? The laptop uses the Intel 945 chipset, and (in Windows) the Intel Matrix Storage Manager software.

Jacob.fernandez
May 7th, 2009, 09:00 AM
In case it helps...

ga-linux-lap
description: Portable Computer
product: M465-E
vendor: Gateway
version: 1MA65118281
serial: 0039291883
width: 32 bits
capabilities: smbios-2.4 dmi-2.4 smp-1.4 smp
configuration: boot=oem-specific chassis=portable cpus=2 uuid=80B0A5A5-DA1D-B211-8000-AF7B883E53ED
*-core
description: Motherboard
product: SUR-1
vendor: Gateway
physical id: 0
version: 71.14
serial: 0039291883
slot: �
*-firmware
description: BIOS
vendor: Phoenix Technologies LTD
physical id: 0
version: 71.15 (06/22/2007)
size: 109KiB
capacity: 960KiB
capabilities: isa pci pcmcia pnp upgrade shadowing escd cdboot bootselect int5printscreen int9keyboard int14serial int17printer acpi usb smartbattery biosbootspecification netboot
*-cpu:0
description: CPU
product: Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz
vendor: Intel Corp.
physical id: 4
bus info: cpu@0
version: 6.15.2
serial: 0000-06F2-0000-0000-0000-0000
slot: uFCPGA2
size: 1667MHz
capacity: 1667MHz
width: 64 bits
clock: 667MHz
capabilities: boot fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx x86-64 constant_tsc arch_perfmon pebs bts pni dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm lahf_lm tpr_shadow cpufreq
configuration: id=0
*-cache:0
description: L1 cache
physical id: 5
slot: L1 Cache
size: 32KiB
capacity: 32KiB
capabilities: asynchronous internal write-back
*-cache:1
description: L2 cache
physical id: 6
slot: L2 Cache
size: 2MiB
capacity: 2MiB
capabilities: burst external write-back
*-logicalcpu:0
description: Logical CPU
physical id: 0.1
width: 64 bits
capabilities: logical
*-logicalcpu:1
description: Logical CPU
physical id: 0.2
width: 64 bits
capabilities: logical
*-memory
description: System Memory
physical id: f
slot: System board or motherboard
size: 1GiB
capacity: 3GiB
*-bank:0
description: DIMM Synchronous 667 MHz (1.5 ns)
physical id: 0
serial: 7267478A
slot: DIMM 1
size: 512MiB
width: 64 bits
clock: 667MHz (1.5ns)
*-bank:1
description: DIMM Synchronous 667 MHz (1.5 ns)
physical id: 1
serial: 72674856
slot: DIMM 2
size: 512MiB
width: 64 bits
clock: 667MHz (1.5ns)
*-cpu:1
physical id: 1
bus info: cpu@1
version: 6.15.2
serial: 0000-06F2-0000-0000-0000-0000
size: 1667MHz
capacity: 1667MHz
capabilities: vmx ht cpufreq
configuration: id=0
*-logicalcpu:0
description: Logical CPU
physical id: 0.1
capabilities: logical
*-logicalcpu:1
description: Logical CPU
physical id: 0.2
capabilities: logical
*-pci
description: Host bridge
product: Mobile 945GM/PM/GMS, 943/940GML and 945GT Express Memory Controller Hub
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 03
width: 32 bits
clock: 33MHz
configuration: driver=agpgart-intel module=intel_agp
*-display:0 UNCLAIMED
description: VGA compatible controller
product: Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 03
width: 32 bits
clock: 33MHz
capabilities: msi pm bus_master cap_list
configuration: latency=0
*-display:1 UNCLAIMED
description: Display controller
product: Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller
vendor: Intel Corporation
physical id: 2.1
bus info: pci@0000:00:02.1
version: 03
width: 32 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: latency=0
*-multimedia
description: Audio device
product: 82801G (ICH7 Family) High Definition Audio Controller
vendor: Intel Corporation
physical id: 1b
bus info: pci@0000:00:1b.0
version: 02
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=HDA Intel latency=0 module=snd_hda_intel
*-pci:0
description: PCI bridge
product: 82801G (ICH7 Family) PCI Express Port 1
vendor: Intel Corporation
physical id: 1c
bus info: pci@0000:00:1c.0
version: 02
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm bus_master cap_list
configuration: driver=pcieport-driver
*-network
description: Ethernet interface
product: 82573L Gigabit Ethernet Controller
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
logical name: eth0
version: 00
serial: 00:e0:b8:97:21:87
capacity: 1GB/s
width: 32 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=0.3.3.3-k6 firmware=0.5-1 latency=0 link=no module=e1000e multicast=yes port=twisted pair
*-pci:1
description: PCI bridge
product: 82801G (ICH7 Family) PCI Express Port 2
vendor: Intel Corporation
physical id: 1c.1
bus info: pci@0000:00:1c.1
version: 02
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm bus_master cap_list
configuration: driver=pcieport-driver
*-network
description: Wireless interface
product: PRO/Wireless 3945ABG [Golan] Network Connection
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:03:00.0
logical name: wmaster0
version: 02
serial: 00:1b:77:40:5e:34
width: 32 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list logical ethernet physical wireless
configuration: broadcast=yes driver=iwl3945 ip=192.168.2.7 latency=0 module=iwl3945 multicast=yes wireless=IEEE 802.11abg
*-usb:0
description: USB Controller
product: 82801G (ICH7 Family) USB UHCI Controller #1
vendor: Intel Corporation
physical id: 1d
bus info: pci@0000:00:1d.0
version: 02
width: 32 bits
clock: 33MHz
capabilities: bus_master
configuration: driver=uhci_hcd latency=0 module=uhci_hcd
*-usb:1
description: USB Controller
product: 82801G (ICH7 Family) USB UHCI Controller #2
vendor: Intel Corporation
physical id: 1d.1
bus info: pci@0000:00:1d.1
version: 02
width: 32 bits
clock: 33MHz
capabilities: bus_master
configuration: driver=uhci_hcd latency=0 module=uhci_hcd
*-usb:2
description: USB Controller
product: 82801G (ICH7 Family) USB UHCI Controller #3
vendor: Intel Corporation
physical id: 1d.2
bus info: pci@0000:00:1d.2
version: 02
width: 32 bits
clock: 33MHz
capabilities: bus_master
configuration: driver=uhci_hcd latency=0 module=uhci_hcd
*-usb:3
description: USB Controller
product: 82801G (ICH7 Family) USB UHCI Controller #4
vendor: Intel Corporation
physical id: 1d.3
bus info: pci@0000:00:1d.3
version: 02
width: 32 bits
clock: 33MHz
capabilities: bus_master
configuration: driver=uhci_hcd latency=0 module=uhci_hcd
*-usb:4
description: USB Controller
product: 82801G (ICH7 Family) USB2 EHCI Controller
vendor: Intel Corporation
physical id: 1d.7
bus info: pci@0000:00:1d.7
version: 02
width: 32 bits
clock: 33MHz
capabilities: pm debug bus_master cap_list
configuration: driver=ehci_hcd latency=0 module=ehci_hcd
*-pci:2
description: PCI bridge
product: 82801 Mobile PCI Bridge
vendor: Intel Corporation
physical id: 1e
bus info: pci@0000:00:1e.0
version: e2
width: 32 bits
clock: 33MHz
capabilities: pci bus_master cap_list
*-pcmcia
description: CardBus bridge
product: PCIxx12 Cardbus Controller
vendor: Texas Instruments
physical id: 9
bus info: pci@0000:04:09.0
version: 00
width: 64 bits
clock: 33MHz
capabilities: pcmcia bus_master cap_list
configuration: driver=yenta_cardbus latency=176 maxlatency=5 mingnt=192 module=yenta_socket
resources: iomemory:500000000-4ffffffff
*-firewire
description: FireWire (IEEE 1394)
product: PCIxx12 OHCI Compliant IEEE 1394 Host Controller
vendor: Texas Instruments
physical id: 9.1
bus info: pci@0000:04:09.1
version: 00
width: 32 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: driver=ohci1394 latency=64 maxlatency=4 mingnt=3 module=ohci1394
*-storage
description: Mass storage controller
product: 5-in-1 Multimedia Card Reader (SD/MMC/MS/MS PRO/xD)
vendor: Texas Instruments
physical id: 9.2
bus info: pci@0000:04:09.2
version: 00
width: 32 bits
clock: 33MHz
capabilities: storage pm bus_master cap_list
configuration: driver=tifm_7xx1 latency=64 maxlatency=4 mingnt=7 module=tifm_7xx1
*-isa
description: ISA bridge
product: 82801GBM (ICH7-M) LPC Interface Bridge
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 02
width: 32 bits
clock: 33MHz
capabilities: isa bus_master cap_list
configuration: latency=0
*-ide
description: IDE interface
product: 82801G (ICH7 Family) IDE Controller
vendor: Intel Corporation
physical id: 1f.1
bus info: pci@0000:00:1f.1
logical name: scsi4
version: 02
width: 32 bits
clock: 33MHz
capabilities: ide bus_master emulated
configuration: driver=ata_piix latency=0
*-cdrom
description: DVD reader
product: CD-RW CRX880A
vendor: Optiarc
physical id: 0.0.0
bus info: scsi@4:0.0.0
logical name: /dev/cdrom
logical name: /dev/cdrw
logical name: /dev/dvd
logical name: /dev/scd0
logical name: /dev/sr0
version: KX07
capabilities: removable audio cd-r cd-rw dvd
configuration: ansiversion=5 status=nodisc
*-storage
description: SATA controller
product: 82801GBM/GHM (ICH7 Family) SATA AHCI Controller
vendor: Intel Corporation
physical id: 1f.2
bus info: pci@0000:00:1f.2
logical name: scsi0
version: 02
width: 32 bits
clock: 66MHz
capabilities: storage msi pm bus_master cap_list emulated
configuration: driver=ahci latency=0 module=ahci
*-disk
description: ATA Disk
product: WDC WD600BEVS-07
vendor: Western Digital
physical id: 0.0.0
bus info: scsi@0:0.0.0
logical name: /dev/sda
version: 01.0
serial: WD-WXCX06106147
size: 55GiB (60GB)
capabilities: partitioned partitioned:dos
configuration: ansiversion=5 signature=41354135
*-volume:0
description: Windows NTFS volume
physical id: 1
bus info: scsi@0:0.0.0,1
logical name: /dev/sda1
version: 3.1
serial: c467efdd-81cc-fc4f-8ff6-675e2d73722e
size: 27GiB
capacity: 27GiB
capabilities: primary bootable ntfs initialized
configuration: clustersize=4096 created=2009-05-03 09:31:12 filesystem=ntfs state=clean
*-volume:1
description: Extended partition
physical id: 2
bus info: scsi@0:0.0.0,2
logical name: /dev/sda2
size: 28GiB
capacity: 28GiB
capabilities: primary extended partitioned partitioned:extended
*-logicalvolume:0
description: Linux filesystem partition
physical id: 5
logical name: /dev/sda5
logical name: /
capacity: 27GiB
configuration: mount.fstype=ext3 mount.options=rw,relatime,errors=remount-ro,data=ordered state=mounted
*-logicalvolume:1
description: Linux swap / Solaris partition
physical id: 6
logical name: /dev/sda6
capacity: 439MiB
capabilities: nofs
*-serial UNCLAIMED
description: SMBus
product: 82801G (ICH7 Family) SMBus Controller
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 02
width: 32 bits
clock: 33MHz
configuration: latency=0
*-battery
description: Lithium Ion Battery
product: MAL43b
vendor: SMP-PAN22
physical id: 1
version: 2007/05/19
serial: 2766
slot: In the Back side
capacity: 6600mWh
configuration: voltage=14.8V
*-network DISABLED
description: Ethernet interface
physical id: 2
logical name: pan0
serial: da:99:be:b4:32:c6
capabilities: ethernet physical
configuration: broadcast=yes driver=bridge driverversion=2.3 firmware=N/A link=yes multicast=yes

Jacob.fernandez
May 8th, 2009, 06:08 PM
bump