anthonie
March 5th, 2009, 04:40 PM
Hi all,
I have no clue whether I'm posting in the right forum.
Today I received an email from ASUS regarding a complaint I have about my laptop. It does not have a decent acpi functionality and therefor I asked for a solution.
I'll copy and paste the email right under the reply I got.
Dear Customer:
This Laptop its designed and tested to work under Windows Vista.
Asus Iberica
---------- Original Message ----------
From : anthonie@********.com
Sent : 03/03/2009 19:02:35
To : "tsd@asus.com.tw"
Subject : <TSD> Notebook X50Gl
[CASEID=WTM200903031826354578]
Apply date : 3/3/2009 6:26:35 PM
[Contact Information]
*Name : Anthonie
[Product Information]
*Product Type : Notebook
*Product Model : X50Gl
*Date of Purchase : 2008/11/1
*Operating System : Linux
[Problem Description]
I run a dualboot Vista/Linux and I have described the problem I have on the forum for the X50GL model.
http://vip.asus.com/forum/view.aspx?
id=20090302200731206&board_id=3&model=X50Gl&page=1&SLanguage=en-us
I'll simply cut and paste the message here, as I learned only today that tech staff is not likely to read the forums and should rather be contacted through this enquiryform.
It seems that the programmers at Asus did not manage to get the instructionset DSDT and/or ECDT correct. As a result my laptop has lots of flaws.
The most important of them is that when I use any linux distro I will be stuck with a machine that has not battery icon (which kind of reduces the usability of a laptop-machine).
Less annoying, but pretty silly too, is the fact that the power-down function does not work. So, when I turn off my machine from the desktop it will power down to tty1, but after that it comes to a halt and the machine needs to have it's power-button pressed for a couple of seconds in order to really shut down.
I suffer frequent lags in functionality that at first I thought were due to the operating system of choice, but after fiddling around for a couple of weeks that turns out not to be the case.
At the contrary: When I look at the directories under /proc/acpi/, it turns out that hardware states are not reported at all. The files are there, but the're empty (zero bytes, that is).
I know about the acpi4asus project, but that is pretty much out of date, resulting in a machine with lots of flaws as briefly described above.
I guess the question to the experts at Asus should be: Can we expect an updated DSDT-set somewhere in the near future or are we left alone in the dark to sort it out ourselves?
If you search the internet you'll find lots of users that have no clue about the nature of the problem. All they know is the machine they paid good money for works partly only.
Anthonie
------------------------------
So what it boils down to is that I would like to know whether this is legal in Europe or not. Are vendors allowed to sell general purpose computers that can only be expected to run a Microsoft Operating System?
I searched the net but had trouble just deciding what search terms to use. Needless to say I did not find any usefull information whatsoever.
If anyone else has experience in the legal field or has dealt with these kind of problems before, I'd like to hear.
Anthonie
I have no clue whether I'm posting in the right forum.
Today I received an email from ASUS regarding a complaint I have about my laptop. It does not have a decent acpi functionality and therefor I asked for a solution.
I'll copy and paste the email right under the reply I got.
Dear Customer:
This Laptop its designed and tested to work under Windows Vista.
Asus Iberica
---------- Original Message ----------
From : anthonie@********.com
Sent : 03/03/2009 19:02:35
To : "tsd@asus.com.tw"
Subject : <TSD> Notebook X50Gl
[CASEID=WTM200903031826354578]
Apply date : 3/3/2009 6:26:35 PM
[Contact Information]
*Name : Anthonie
[Product Information]
*Product Type : Notebook
*Product Model : X50Gl
*Date of Purchase : 2008/11/1
*Operating System : Linux
[Problem Description]
I run a dualboot Vista/Linux and I have described the problem I have on the forum for the X50GL model.
http://vip.asus.com/forum/view.aspx?
id=20090302200731206&board_id=3&model=X50Gl&page=1&SLanguage=en-us
I'll simply cut and paste the message here, as I learned only today that tech staff is not likely to read the forums and should rather be contacted through this enquiryform.
It seems that the programmers at Asus did not manage to get the instructionset DSDT and/or ECDT correct. As a result my laptop has lots of flaws.
The most important of them is that when I use any linux distro I will be stuck with a machine that has not battery icon (which kind of reduces the usability of a laptop-machine).
Less annoying, but pretty silly too, is the fact that the power-down function does not work. So, when I turn off my machine from the desktop it will power down to tty1, but after that it comes to a halt and the machine needs to have it's power-button pressed for a couple of seconds in order to really shut down.
I suffer frequent lags in functionality that at first I thought were due to the operating system of choice, but after fiddling around for a couple of weeks that turns out not to be the case.
At the contrary: When I look at the directories under /proc/acpi/, it turns out that hardware states are not reported at all. The files are there, but the're empty (zero bytes, that is).
I know about the acpi4asus project, but that is pretty much out of date, resulting in a machine with lots of flaws as briefly described above.
I guess the question to the experts at Asus should be: Can we expect an updated DSDT-set somewhere in the near future or are we left alone in the dark to sort it out ourselves?
If you search the internet you'll find lots of users that have no clue about the nature of the problem. All they know is the machine they paid good money for works partly only.
Anthonie
------------------------------
So what it boils down to is that I would like to know whether this is legal in Europe or not. Are vendors allowed to sell general purpose computers that can only be expected to run a Microsoft Operating System?
I searched the net but had trouble just deciding what search terms to use. Needless to say I did not find any usefull information whatsoever.
If anyone else has experience in the legal field or has dealt with these kind of problems before, I'd like to hear.
Anthonie