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Thread: Alternatives to Bomgar

  1. #1
    Join Date
    Mar 2006
    Location
    Lake District,
    Beans
    432
    Distro
    Ubuntu 9.04 Jaunty Jackalope

    Alternatives to Bomgar

    I know this is not really an Ubuntu question, but you'r likely to have a lot of knowledge and experience.

    I'm happy to buy a box from www.bomgar.com for remote contol / support.

    What I can't find is a hardware based alternative, just another box to compare facilities and pricing too is all I want!
    I've googled lots and found nothing.
    Is this a "one of a kind", can't believe it is.

    Ta
    Jeff

  2. #2
    Join Date
    Jun 2008
    Location
    Sheffield, UK
    Beans
    18

    Re: Alternatives to Bomgar

    I have come across software alternatives before but no other hardware options.

    We have a Bomgar box at work which we use for connecting to customer sites, and it is fine for looking after the Windows systems. For looking after Linux systems it is quite restricted, as the only connectivity available is screen sharing, which isn't much help for a server with no GUI, so I have to connect to a windows system and putty from there to Linux systems.

    I suppose it depends on what you are wanting to use the box for as to whether it is the best option for you.


    Jay

  3. #3
    Join Date
    Mar 2006
    Location
    Lake District,
    Beans
    432
    Distro
    Ubuntu 9.04 Jaunty Jackalope

    Re: Alternatives to Bomgar

    Quote Originally Posted by jay.parnaby View Post
    I have come across software alternatives before but no other hardware options.

    We have a Bomgar box at work which we use for connecting to customer sites, and it is fine for looking after the Windows systems. For looking after Linux systems it is quite restricted, as the only connectivity available is screen sharing, which isn't much help for a server with no GUI, so I have to connect to a windows system and putty from there to Linux systems.

    I suppose it depends on what you are wanting to use the box for as to whether it is the best option for you.


    Jay
    Just windows to windows.
    But thought it was strange there were no H/W alternatives!

  4. #4
    Join Date
    Mar 2007
    Beans
    2

    Re: Alternatives to Bomgar

    Quote Originally Posted by jethro10 View Post
    Just windows to windows.
    But thought it was strange there were no H/W alternatives!
    Bomgar is the ONLY company right now to offer a full hardware based remote support solution, all of the other companies are SAAS

    This is actually where Bomgar shines, and why the market is so open right now.

    So many vendors have gone to SAAS type deployments, and sell that to their customers, to generate a hardware based solution would likely push more business to Bomgar.

    For Windows -> Windows based control it can't be beat, also with the release of version 10.1.x the OSX, and Linux support has almost been brought up to speed with the windows versions.

    Its a great product, and its highly worth looking into.

  5. #5
    Join Date
    Jul 2008
    Beans
    4

    Re: Alternatives to Bomgar

    Hey Everyone,

    There's also SonicWALL.

    http://www.sonicwall.com/us/products/8746.html
    http://www.sonicwall.com/downloads/Virtual_DS_US.pdf

    It runs on their SSL-VPN Secure Remote Access boxes - essentially turning the remote session the other way (with the permission of the user of course).

    It's not the prime purpose of the box, but is an add-on option.

    Depending on the platform, you can support up to 25 techs running concurrent sessions.

    If anybody knows of any other players in this space, please advise, as I am a vendor-agnostic product researcher, and the more of these I find, the better.

    Thanks!

  6. #6
    Join Date
    Dec 2009
    Beans
    0

    Re: Alternatives to Bomgar

    RHUB is also hardware based, and a pretty good alternative to Bomgar. They have a comparison chart against logmein on their site.
    http://www.rhubcom.com/web_conferenc...omparison.html

    It's not a comparison against bomgar, but it does give you a quick overview of its features.

    Hope this helps.

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