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Thread: Please read the FAQ before posting in this forum

  1. #1
    -grubby is offline May the Ubuntu Be With You!
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    Please read the FAQ before posting in this forum

    I'm starting to notice an increasing trend - users ask repetitive questions in this sub-forum. Some even mistake it for a support forum, which it is not. Categories covered by the FAQ include :

    • Where are the forum rules?
    • How can I find out if my question has been asked/answered before I post?
    • How do I view my account profile?
    • How do I change my password or email address that is listed on my account?
    • How do I change/add user info to my account?
    • Who/what are admins? Who are the staff of ubuntuforums?
    • What's the deal with coffee cups/beans and the funny titles?
    • What is all that info in the user profile (the banner at the top or left of each post)?
    • Why can't I use an animated gif as my avatar?
    • Can avatars/signatures/images be turned off?
    • Why can't I use images in my signature? (Why are the staff allowed to use them?)
    • Can I change my username?
    • Will you delete my account for me?
    • Why does a forum for free software use a proprietary software?
    • Why was my post moved/what is the most appropriate location to ask X?
    • What is an infraction? How do infractions work? Do they ever expire?
    • How do I report bad posts or bad behavior on the forums?
    • How do I subscribe to a thread (or unsubscribe from one)?


    Also, here is the FAQ, stripped of all formattiing :

    Code:
    Quote Originally Posted by Forum Faq
    Ubuntu Forums FAQ Ubuntu Forums FAQ version 1.13 - July 5, 2007 Where can I find a list of forum rules? On the Forums Policy & Expectations page. These are also shown to every user when they sign up for an account. How can I find out if my question has been asked/answered before I post? Use the search function! You will find it on the main page as well as in the link bar near the top of every page. You can even do more precise searches by clicking "Search" and selecting "Advanced Search." How do I view my account profile? In the link bar near the top of every page click "Quick Links" and scroll down the drop down menu and select "My Profile." How do I change my password or email address that is listed on my account? Click UserCP (for user control panel), then on the new page click the link on the left that says “Edit email & password”? How do I change/add user info to my account? Click UserCP (for user control panel). You will have lots of links to various options at the left of the page. These will include, but are not limited to, choosing whether to display user profiles on top of posts or at the left, hiding/showing your post count (beans) and choosing whether to allow other users to send you email or private messages on the forums. Take a tour! Who/what are admins? Who are the staff of ubuntuforums? The admins are the people who keep this site up and running. They are the tech gurus that perform all the maintenance and make the forums work. These five people also comprise the Forums Council. We all owe them a debt of gratitude. One of them in particular, ubuntu-geek, is also the chairman of the Forums Council. See the about page for more. The staff are people who have been chosen to help moderate discussions because of consistently helpful and kind attitudes, a willingness to serve others as demonstrated by their posting history prior to being chosen as staff, and the fact that they happily agreed to do tons of work behind the scenes with very little recognition and absolutely no payment other than having their usernames in red and the ability to put images in their signatures. You may see a few people hanging around the forums with an "emeritus staff" title. These are former staff. Emeritus means retired or honorably discharged from active professional duty, but retaining the title of one's office or position: like a dean emeritus of a graduate school; or a newspaper editor in chief emeritus. Currently the honorees holding this title include az, nocturn, and taurus. What's the deal with coffee cups/beans and the funny titles? Beans are posts. The post/bean count can be turned off by the user if so desired. There tends to be a close connection between geeks and coffee, so that's where the theme came from. Yes, we know not everyone likes coffee, but it's just a silly thing. The images, their colors, and the changing icons don't have any special meaning. They simply change as time goes by. You will see (among other things) green coffee beans, roasted (brown) coffee beans, various sorts of coffee cups and mugs and so on. Like the titles, nothing specific is implied by the presence of specific images or titles (in almost all cases that is...staff, admins and banned users are some of the exceptions). These items are for fun, and are not serious. They are not a rank of any kind. They don't tell anyone how long you've been here nor how many posts you've made. The sayings and the images are a semi-random feature we have to provide a little kick. There is some structure to it, but only on the implementation side. We did this on purpose - because it was fun and whimsical. There isn't a list of what you get, and when, because that's not the point. The reason for the secrecy was/is this: while we want to reward people who participate in these forums with titles and changing symbols we really don't want them to become some sort of gauge that people use to determine whether someone is speaking with more/less authority on a support topic. Other forums use the title/icon system that way and more power to them. However, there are people here with less than 20 posts who can code circles around much of the staff and are capable of giving amazing and useful responses to support questions...and there are some of us here with thousands of posts who might get lucky with a good and helpful reply on occasion. The fear is that people might use post count and titles/symbols as a means of judging the validity of a post's content rather than the content itself. We had a long discussion about this in the forums when they were first started and this subject has been revisited among the staff several times. Some forum members and staff wanted to eliminate the post count and title/icon system completely, some have gone the other way wanting a complete ranking system that is clear and gives honorific titles with great meaning to those with higher post counts (that particular group is in the extreme minority). The current system is a compromise that has been working pretty well for a while. With the compromise of meaningless titles/icons, post count can be hidden in UserCP. Anyway, this is why we don't publish how many posts are necessary for a change in title/icon...it's just a silly reward. The post numbers needed for title changes is something that is easy to modify so it gets modified on occasion, when the admins don't have better things occupying their time, merely to maintain the surprise factor. Bottom line: it just a trivial, whimsically amusing little thing. Don't read too much into it...it really isn't worth the slightest emotional involvement. What is all that info in the user profile (the banner at the top or left of each post)? For each registered user who posts you will find the certain bits of information which I will now try to define and demystify a little bit. Some of these are more obvious than others, but I'll talk about them anyway. The "Join Date" is the month and year the user registered in these forums. The "Location" is something that can be set by the user and may be an actual, physical place or a state of mind or even just something whimsical. Some people don't have this because they didn't set one in their UserCP (user control panel). There is also a place in UserCP where you can set to display which Ubuntu version you are using so you will often see that listed as well. The picture that most users have is called an “avatar” and it is a small graphic image the user chose that best represents him/her or at least their mood the day the picture was chosen. You can upload one in the UserCP. Referrals (only shown on the profile page) are how many people mentioned that user when registering for a new account. Why can't I use an animated gif as my avatar? In the past (up to sometime near the end of 2005) users were allowed to use animated gifs as avatars. This ended when there was a sudden wave of really distracting and obnoxious flashing, gaudy avatars. (Honestly, can you concentrate on information when looking at animated avatars like these?) Rather than make a long list of what is an isn't acceptable for animated avatar usage and then forcing the staff to monitor and police their use it was decided that they would be banned altogether. Those users who had appropriate animated avatars at the time were allowed to keep them and so you may see a small number of them floating around the forums. If/when those users decide to change their avatars they will not be allowed to replace the current animated gifs with another animated avatar but will have to choose an regular non-moving picture like the rest of us. Can avatars/signatures/images be turned off? Yes, they can! Go to UserCP->Edit Options and scroll down to thread display options and check/uncheck at will. Why can't I use images in my signature? (Why are the staff allowed to use them?) Banners, flashing images, colorful and hidden links...the list is a long one. This is primarily a tech support forum with a small number of frivolous additions. This was something that people either love or hate, and people looking for tech support answers with as little distraction as possible are among those who hate this feature so we turned it off. The staff of the forums are allowed this as a perk since they are volunteers and receive no payment or other renumeration for their time, efforts and services here. Can I change my username? No. Usernames can not be changed - dashes can not be added, lowercase cannot be made uppercase, etc. However, you may choose to create a new account. The only exceptions to this are extreme cases, such as when a user has been harassed by another user. Note: If you do make a new account, you will have to transfer all information yourself, as we will not do this for you. Also, we can't transfer your statistics (beans, account age and the like) to the new account. Will you delete my account for me? We are sorry to say that account deletions are no longer possible. If you wish for your account to become inactive we recommend you contact an administrator who can remove your email address from the account and change the password to make the account permanently inaccessible. Account deletions that have occurred in the past have made all of those users' posts belong to "unknown" and have made it impossible to track issues. There will be no exceptions to this policy. Why does a forum for free software use a proprietary software? While we would love to use an open source solution, vBulletin provides all that we need right now and also much of what we want. Other software does not. Serving this community well is our main priority and so we can/will not use something that does not provide what we require. If anything else provided what we must have and what we really would like to have, we would be using it instead; at this juncture, there is no viable alternative. Why was my post moved/what is the most appropriate location to ask X? Here is a short, annotated list of what should be posted where. It is not complete, but it covers the basics. Absolute Beginner Talk is for anything computer/linux/Ubuntu related, but with the expectation that answers will be simplified as much as possible for the user...and you might be told that your topic is something best left to someone with more experience or that you will need to do some studying or research before you can understand the answer, please don't be offended if that happens. The Main and Other Support Categories are all pretty clear. If you aren't sure which of these your help request should go into then please use General Help. The Ubuntu Users Mailing List is a special case and is a mirror of the official mailing list. Please read the sticky in that forum before you post there. Several developers and teams have approached the Ubuntu Forums and requested space to host discussions about their project. We are happy to be able to accommodate this and you can find these in 3rd Party Projects. For general, non-tech related discussions please join us in the Ubuntu Cafe. For topics that tend to be a little more controversial (not illegal or contrary to the forums policy or the Ubuntu Code of Conduct) you can check out the Backyard if you wish. Sometimes threads get moved here that we feel are too heated for general viewing or too weird/controversial/inappropriate for a general audience. Please read the warning and rules before you use this special section. Our goal is to keep the forums clean and appropriate for viewing at work or by children. The Backyard is the only exception to this, even it is moderated and has specific rules that are clearly posted. Some forums can not be posted in by users or require moderation (a staff member has to look at the post before it will show up). For example, all posts going into Faqs, Howtos and Tips need to be approved as it is not a place to ask questions, just to share neat tricks that you have learned or knowledge you have discovered. Posting is not allowed in News & Announcements. Finally, everyone should know of the existence of three important forums, even if you never need them. Forum Feedback & Help is for reporting problems or requesting assistance with forums-specific issues. The Jail is where all spam ends up as well as really bad posts...no posts are ever fully deleted in the Ubuntu Forums. That way, if there is any sort of controversy over what has transpired the old posts can be found and used as evidence. Finally, if you ever have a dispute with staff or admins regarding their actions in the forums you are welcome to use the Resolution Center which is a public-readable place to express your grievance and receive an answer. Please read the rules there before posting so you know what to expect and how things will be dealt with. You will probably also want to read “The basic philosophy of moderation among the staff.” What is an infraction? How do infractions work? Do they ever expire? When someone posts in a way that violates the Forums Policy staff have the ability to issue infractions or warnings. In either case the offending party is notified by private message what the problem was. If an infraction is issued it will have a point value attached to it as well as an expiration date. If 10 unexpired points are accumulated by a user then all his posts must be reviewed by a staff member before becoming visible to other users. If 15 are accumulated the user is suspended until they expire and may be banned. The staff have some leeway in assigning a point value to infractions or whether a warning is better suited to the issue at hand. In the case of a dispute between a user and a staff member the Resolution Center is the place to go to file a grievance. How do I report bad posts or bad behavior on the forums? For each post, at the top right you will find a small rectangular icon with the word "REPORT" in capitals in it. If a post needs the attention of a moderator for any reason just click that icon and type a reason in the box that pops up and a staff member will look at the post as soon as possible. How do I subscribe to a thread (or unsubscribe from one)? You can change your thread subscription status for any thread you are currently viewing by clicking the “Thread Tools” link at the top of the first post and selecting “Subscribe to Thread” or "Unsubscribe from this Thread" as appropriate. You can set/change the default behavior for subscribing to threads in UserCP (user control panel) by clicking the UserCP link. Then choose the Edit Options link at the left. On the page that comes up, scroll down to “ Default Thread Subscription Mode” and make your choice.

  2. #2
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    Re: Please read the FAQ before posting in this forum

    it doesnt exactly seem to be a new trend to me. While i think it is a great idea I dont think that people will be reading this thread if they arent reading the FAQ.
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    Remember to mark posts as [SOLVED] when your problem is resolved

  3. #3
    -grubby is offline May the Ubuntu Be With You!
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    Re: Please read the FAQ before posting in this forum

    Quote Originally Posted by tamoneya View Post
    it doesnt exactly seem to be a new trend to me. While i think it is a great idea I dont think that people will be reading this thread if they arent reading the FAQ.
    Yeah, I know it's not a new trend, and nobody reads stickies either :\.

  4. #4
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    Cool Re: Please read the FAQ before posting in this forum

    Quote Originally Posted by nathangrubb View Post
    Yeah, I know it's not a new trend, and nobody reads stickies either :\.
    What's a sticky?

    I'm kidding. Settle down.
    If at first you don't succeed - just buy the company and tell them to make the one you want.

  5. #5
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    Re: Please read the FAQ before posting in this forum

    Quote Originally Posted by steveneddy View Post
    What's a sticky?
    It's explained in the FAQ sticky.
    I am aware of all internet traditions. | Getting the best help | Text formatting codes | My last.fm profile
    Should I PM support questions? NO!

  6. #6
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    Re: Please read the FAQ before posting in this forum

    Quote Originally Posted by steveneddy View Post
    What's a sticky?
    It is where we hide threads we don't want anyone to see.

    I have put the most shocking images in them and no one has noticed. (Random stickies, happy hunting!)

  7. #7
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    Re: Please read the FAQ before posting in this forum

    Quote Originally Posted by LaRoza View Post
    It is where we hide threads we don't want anyone to see.

    I have put the most shocking images in them and no one has noticed. (Random stickies, happy hunting!)
    Game on

  8. #8
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    Re: Please read the FAQ before posting in this forum

    Quote Originally Posted by overdrank View Post
    Game on
    There's the first person to read every sticky!

  9. #9
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    Re: Please read the FAQ before posting in this forum

    Stickies seem to be filtered in my view path. I never notice them unless I look hard for them or get bored and need something to read

    Maybe we should find a new location for stickies, because 80% of the forum population don't see them either
    "Security lies within the user of who runs the system. Think smart, live safe." - Dr Small
    Linux User #441960 | Wiki: DrSmall

  10. #10
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    Re: Please read the FAQ before posting in this forum

    Quote Originally Posted by Dr Small View Post
    Maybe we should find a new location for stickies, because 80% of the forum population don't see them either
    Perhaps one of those pop-up "your computer may be at risk" messages? Or perhaps the less intrusive "click here to find singles in your area" notices?
    I am aware of all internet traditions. | Getting the best help | Text formatting codes | My last.fm profile
    Should I PM support questions? NO!

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