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Thread: HPLIP Devise Manager screen fails to appear

  1. #1
    Join Date
    May 2008
    Beans
    1

    HPLIP Devise Manager screen fails to appear

    I'm using Ubuntu 8.04, after installing HPLIP 2.8.5 for my HP Laserjet P1006 printer, and after configuring the printer using HP-setup, the HP system tray icon appears on my desktop, but when i click on the icon, nothing appears. The printer is running ok.
    What is wrong, anyone can help to fix ?


    here is the log file after running hp-check -t

    hp-check[6129]: info: :
    Initializing. Please wait...
    Ubuntu

    8.04

    scheduler is running

    1.3.7

    Linux HumbleServant 2.6.24-17-generic #1 SMP Thu May 1 14:31:33 UTC 2008 i686 GNU/Linux

    hp-check[6129]: info: :
    hp-check[6129]: info: :---------------
    hp-check[6129]: info: :| SYSTEM INFO |
    hp-check[6129]: info: :---------------
    hp-check[6129]: info: :
    hp-check[6129]: info: :Basic system information:
    hp-check[6129]: info: :Linux HumbleServant 2.6.24-17-generic #1 SMP Thu May 1 14:31:33 UTC 2008 i686 GNU/Linux

    hp-check[6129]: info: :
    hp-check[6129]: info: :Distribution:
    hp-check[6129]: info: :ubuntu 8.04
    hp-check[6129]: info: :
    HPOJ running?
    hp-check[6129]: info: :No, HPOJ is not running (OK).
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking Python version...
    hp-check[6129]: info: :OK, version 2.5.2 installed
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking PyQt version...
    hp-check[6129]: info: :OK, version 3.17 installed.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking SIP version...
    error: SIP not installed or version not found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for CUPS...
    hp-check[6129]: info: :Status: scheduler is running
    hp-check[6129]: info: :Version: 1.3.7
    hp-check[6129]: info: :error_log is set to level: warn
    note: For troubleshooting printing issues, it is best to have the CUPS 'LogLevel'
    note: set to 'debug'. To set the LogLevel to debug, edit the file /etc/cups/cupsd.conf (as root),
    note: and change the line near the top of the file that begins with 'LogLevel' to read:
    note: LogLevel debug
    note: Save the file and then restart CUPS (see your OS/distro docs on how to restart CUPS).
    note: Now, when you print, helpful debug information will be saved to the file:
    note: /var/log/cups/error_log
    note: You can monitor this file by running this command in a console/shell:
    note: tail -f /var/log/cups/error_log
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dbus/python-dbus...
    hp-check[6129]: info: :dbus daemon is running.
    hp-check[6129]: info: :python-dbus version: 0.82.4
    hp-check[6129]: info: :
    hp-check[6129]: info: :
    hp-check[6129]: info: :------------------------------------
    hp-check[6129]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
    hp-check[6129]: info: :------------------------------------
    hp-check[6129]: info: :
    note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
    note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: cups - Common Unix Printing System...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: cups-ddk - CUPS driver development kit...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: cups-devel- Common Unix Printing System development files...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: dbus - Message bus system...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: libjpeg - JPEG library...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: libpthread - POSIX threads library...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: libtool - Library building support services...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: libusb - USB library...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: PyQt - Qt interface for Python...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: python-ctypes - A foreign function library for Python...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: python-dbus - Python bindings for dbus...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: python-devel - Python development files...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: Reportlab - PDF library for Python...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: SANE - Scanning library...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: SANE - Scanning library development files...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: scanimage - Shell scanning program...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :
    hp-check[6129]: info: :----------------------
    hp-check[6129]: info: :| HPLIP INSTALLATION |
    hp-check[6129]: info: :----------------------
    hp-check[6129]: info: :
    hp-check[6129]: info: :
    hp-check[6129]: info: :Currently installed HPLIP version...
    hp-check[6129]: info: :HPLIP 2.8.5 currently installed in '/usr/share/hplip'.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Current contents of '/etc/hp/hplip.conf' file:
    hp-check[6129]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

    [hpssd]
    # Note: hpssd does not support dynamic ports
    # Port 2207 is the IANA assigned port for hpssd
    port=2207

    [hplip]
    version=2.8.5

    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/ppd/hpijs/HP
    ppdbase=/usr/share/ppd/hpijs
    doc=/usr/share/doc/hplip-2.8.5
    icon=/usr/share/applications
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/share/cups/drv/hp/

    # Following values are determined at configure time and cannot be changed.
    [configure]
    network-build=yes
    pp-build=no
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    foomatic-drv-install=yes
    foomatic-ppd-install=no
    foomatic-rip-hplip-install=yes
    internal-tag=2.8.5.23

    hp-check[6129]: info: :
    hp-check[6129]: info: :--------------------------
    hp-check[6129]: info: :| DISCOVERED USB DEVICES |
    hp-check[6129]: info: :--------------------------
    hp-check[6129]: info: :
    hp-check[6129]: info: :
    hp-check[6129]: info: :---------------------------------
    hp-check[6129]: info: :| INSTALLED CUPS PRINTER QUEUES |
    hp-check[6129]: info: :---------------------------------
    hp-check[6129]: info: :
    hp-check[6129]: info: :
    hp-check[6129]: info: :640_Series
    hp-check[6129]: info: :----------
    hp-check[6129]: info: :Type: Unknown
    hp-check[6129]: info: :Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
    hp-check[6129]: info: :Device URI: usb://Lexmark%20/640%20Series
    hp-check[6129]: info: :PPD: /etc/cups/ppd/640_Series.ppd
    hp-check[6129]: info: :PPD Description: Generic text-only printer
    hp-check[6129]: info: :Printer status: printer 640_Series is idle. enabled since Thu 29 May 2008 08:02:13 PM MYT

    warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
    hp-check[6129]: info: :Deskjet_D1300_series
    hp-check[6129]: info: :--------------------
    hp-check[6129]: info: :Type: Printer
    hp-check[6129]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
    hp-check[6129]: info: :Device URI: hp:/usb/Deskjet_D1300_series?serial=CN73T1J04304ND
    hp-check[6129]: info: :PPD: /etc/cups/ppd/Deskjet_D1300_series.ppd
    hp-check[6129]: info: :PPD Description: HP DeskJet D1300 Foomatic/hpijs, hpijs 2.8.2
    hp-check[6129]: info: :Printer status: printer Deskjet_D1300_series is idle. enabled since Thu 29 May 2008 08:02:14 PM MYT

    warning: Unable to connect to dbus. Is hp-systray running?
    hp-check[6129]: info: :Communication status: Good
    hp-check[6129]: info: :
    hp-check[6129]: info: :HP_LaserJet_P1006
    hp-check[6129]: info: :-----------------
    hp-check[6129]: info: :Type: Printer
    hp-check[6129]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
    hp-check[6129]: info: :Device URI: hp:/usb/HP_LaserJet_P1006?serial=AB08LZP
    hp-check[6129]: info: :PPD: /etc/cups/ppd/HP_LaserJet_P1006.ppd
    hp-check[6129]: info: :PPD Description: HP LaserJet P1006 Foomatic/foo2xqx (recommended)
    hp-check[6129]: info: :Printer status: printer HP_LaserJet_P1006 is idle. enabled since Fri 30 May 2008 06:33:29 PM MYT

    warning: Unable to connect to dbus. Is hp-systray running?
    hp-check[6129]: info: :Required plug-in status: Installed
    hp-check[6129]: info: :Communication status: Good
    hp-check[6129]: info: :
    hp-check[6129]: info: :HP_LaserJet_P1006_1
    hp-check[6129]: info: :-------------------
    hp-check[6129]: info: :Type: Printer
    hp-check[6129]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
    hp-check[6129]: info: :Device URI: hp:/usb/HP_LaserJet_P1006?serial=AB08LZP
    hp-check[6129]: info: :PPD: /etc/cups/ppd/HP_LaserJet_P1006_1.ppd
    hp-check[6129]: info: :PPD Description: HP LaserJet P1006 Foomatic/hpijs-ZJS (recommended)
    hp-check[6129]: info: :Printer status: printer HP_LaserJet_P1006_1 is idle. enabled since Fri 30 May 2008 06:34:48 PM MYT

    warning: Unable to connect to dbus. Is hp-systray running?
    hp-check[6129]: info: :Required plug-in status: Installed
    hp-check[6129]: info: :Communication status: Good
    hp-check[6129]: info: :
    hp-check[6129]: info: :HP_LaserJet_P1006_2
    hp-check[6129]: info: :-------------------
    hp-check[6129]: info: :Type: Printer
    hp-check[6129]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
    hp-check[6129]: info: :Device URI: hp:/usb/HP_LaserJet_P1006?serial=AB08LZP
    hp-check[6129]: info: :PPD: /etc/cups/ppd/HP_LaserJet_P1006_2.ppd
    hp-check[6129]: info: :PPD Description: HP LaserJet P1006 Foomatic/hpijs-ZJS (recommended)
    hp-check[6129]: info: :Printer status: printer HP_LaserJet_P1006_2 is idle. enabled since Fri 30 May 2008 06:58:21 PM MYT

    warning: Unable to connect to dbus. Is hp-systray running?
    hp-check[6129]: info: :Required plug-in status: Installed
    hp-check[6129]: info: :Communication status: Good
    hp-check[6129]: info: :
    hp-check[6129]: info: :PDF
    hp-check[6129]: info: :---
    hp-check[6129]: info: :Type: Unknown
    hp-check[6129]: info: :Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
    hp-check[6129]: info: :Device URI: cups-pdf:/
    hp-check[6129]: info: :PPD: /etc/cups/ppd/PDF.ppd
    hp-check[6129]: info: :PPD Description: Generic PDF file generator
    hp-check[6129]: info: :Printer status: printer PDF is idle. enabled since Wed 23 Apr 2008 01:54:42 AM MYT

    warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
    hp-check[6129]: info: :
    hp-check[6129]: info: :----------------------
    hp-check[6129]: info: :| SANE CONFIGURATION |
    hp-check[6129]: info: :----------------------
    hp-check[6129]: info: :
    hp-check[6129]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
    hp-check[6129]: info: :OK, found. SANE backend 'hpaio' is properly set up.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking output of 'scanimage -L'...
    hp-check[6129]: info: :

    No scanners were identified. If you were expecting something different,

    check that the scanner is plugged in, turned on and detected by the

    sane-find-scanner tool (if appropriate). Please read the documentation

    which came with this software (README, FAQ, manpages).

    hp-check[6129]: info: :
    hp-check[6129]: info: :---------------------
    hp-check[6129]: info: :| PYTHON EXTENSIONS |
    hp-check[6129]: info: :---------------------
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking 'cupsext' CUPS extension...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking 'pcardext' Photocard extension...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking 'hpmudext' I/O extension...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking 'scanext' SANE scanning extension...
    hp-check[6129]: info: :OK, found.
    hp-check[6129]: info: :
    hp-check[6129]: info: :
    hp-check[6129]: info: :-----------------
    hp-check[6129]: info: :| USB I/O SETUP |
    hp-check[6129]: info: :-----------------
    hp-check[6129]: info: :
    hp-check[6129]: info: :
    hp-check[6129]: info: :Checking for permissions of USB attached printers...
    hp-check[6129]: info: :
    HP Device 0x7804 at 006:002:
    hp-check[6129]: info: : Device URI: hp:/usb/Deskjet_D1300_series?serial=CN73T1J04304ND
    hp-check[6129]: info: : Device node: /dev/bus/usb/006/002
    hp-check[6129]: info: : Mode: 0666
    hp-check[6129]: info: :getfacl: Removing leading '/' from absolute path names

    # file: dev/bus/usb/006/002

    # owner: root

    # group: lp

    user::rw-

    user:isaiah:rw-

    group::rw-

    mask::rw-

    other::rw-

    hp-check[6129]: info: :
    HP Device 0x3e17 at 003:003:
    hp-check[6129]: info: : Device URI: hp:/usb/HP_LaserJet_P1006?serial=AB08LZP
    hp-check[6129]: info: : Device node: /dev/bus/usb/003/003
    hp-check[6129]: info: : Mode: 0666
    hp-check[6129]: info: :getfacl: Removing leading '/' from absolute path names

    # file: dev/bus/usb/003/003

    # owner: root

    # group: lp

    user::rw-

    user:isaiah:rw-

    group::rw-

    mask::rw-

    other::rw-

    hp-check[6129]: info: :
    hp-check[6129]: info: :-----------
    hp-check[6129]: info: :| SUMMARY |
    hp-check[6129]: info: :-----------
    hp-check[6129]: info: :
    error: 3 errors and/or warnings.
    hp-check[6129]: info: :
    hp-check[6129]: info: :Please refer to the installation instructions at:
    hp-check[6129]: info: :http://hplip.sourceforge.net/install/index.html

    hp-check[6129]: info: :
    hp-check[6129]: info: :Done.

  2. #2
    Join Date
    Mar 2006
    Location
    Hershey, PA
    Beans
    Hidden!
    Distro
    Ubuntu 11.04 Natty Narwhal

    Re: HPLIP Devise Manager screen fails to appear

    Do you have the following programs loaded:
    HPLIP
    HPIJS
    HPLIP-DATA
    HPLIP-GUI
    CyberPower Gamer Ultra 7209 | AMD Athlon II X2 240 | 6 GB RAM | 1000GB & 500GB SATA-II HD
    ATI Radeon HD4550 | HP 2430 Printer | Ubuntu 11.04 | Windows 7 | ViewSonic VA703b Monitor

  3. #3
    Join Date
    Sep 2008
    Beans
    15

    Re: HPLIP Devise Manager screen fails to appear

    I have a similar problem. After downloading and installing HPLIP 2.8.9 the HP Toolbox Panel Icon does not appear on my panel and the HP Device Manager does not run.

    Now the interresting part is, that for all other users on the same machine with less rights everything works!

    Any help?

  4. #4
    Join Date
    Sep 2008
    Beans
    15

    Re: HPLIP Devise Manager screen fails to appear

    Found the solution in another thread: https://answers.launchpad.net/hplip/+question/38346

    Thanks

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