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Thread: Dell Warranty question

  1. #11
    Join Date
    Sep 2007
    Location
    Belmont, MA, USA
    Beans
    119
    Distro
    Ubuntu

    Re: Dell Warranty question

    Dear *********:

    Thank you for your reply.

    I apologize for the inconvenience this matter has caused to you and appreciate your patience. I regret we do not replace the hardware, if the hardware is corrupt with the installation of Ubuntu Operating system.

    For more information, you may contact our Technical Support Department at 1-800-822-8965.

    Once again, I apologize and truly regret any inconvenience or frustration this matter may have caused. If you need any additional information, or have any other questions, please to reply to my email. I will ensure that all of your questions are answered.

    Thank you for choosing Dell.

    Respectfully,

    **********
    Email Case Number ******
    Customer Care Specialist
    ABU Customer eCare
    Dell Inc.
    .... on top of this I have not received any confirmation of my order.

  2. #12
    Join Date
    Feb 2007
    Location
    Cincinnati, OH
    Beans
    1,433

    Re: Dell Warranty question

    I would definitely proceed w/ seeing if they can change your order to a N-Series model and apply the same promotion. Take advantage of no order confirmation yet and see if you still have time to change it if they'll even let you. =\
    Quote Originally Posted by *snip*
    I love it when people stop trying to help me and I just uninstall ubuntu because of it . . .

  3. #13
    Join Date
    Sep 2007
    Location
    Belmont, MA, USA
    Beans
    119
    Distro
    Ubuntu

    Re: Dell Warranty question

    No go on the N-series change... the promotion was sponsored by Adobe and Microsoft :< Too bad...

    I am on the phone right now with customer care. Turns out they were using a typoed email address. So I have a confirmation email now...

    I talked to tech support again, and he assured me that if the issue is diagnosed as strictly hardware related issue, that dell would still service my machine. One rep said I should keep Vista on the machine, as to help them diagnose the issue better.

    Now I am on the line with customer care (on hold) who is providing me with a case number and a reference number and email confirmation of this fact.

    They upgraded my shipping to one night for free... I guess as consolation

  4. #14
    Join Date
    Apr 2005
    Location
    Twin Cities, MN, USA
    Beans
    28
    Distro
    Ubuntu 10.04 Lucid Lynx

    Re: Dell Warranty question

    I'd keep the restore partition around, if nothing else - then if you have a hardware issue, and they DEMAND to test it with Windows etc, you can always image your Linux install and 'restore' Vista.

    Or, do what I did on an older laptop - bought a bigger HD, and left the original factory image on the stock hard drive.

    Swapped it in whenever I had to take it in for service under my extended warranty.

  5. #15
    Join Date
    May 2007
    Beans
    41

    Re: Dell Warranty question

    Quote Originally Posted by LibertyShadow View Post

    Case 4:
    Get a $50 refund from Microsoft and go completely Open... which I would be happy to do.

    Can you give details on how to go about this option?

  6. #16
    Join Date
    Sep 2007
    Location
    Belmont, MA, USA
    Beans
    119
    Distro
    Ubuntu

    Re: Dell Warranty question

    I am pretty sure that it is in the EULA...

    First page in bold.

    My deal was sponsored by Adobe and Microsoft, so I am sure that if I tried to do this I would fail Plus, tech support says I need to have Vista available if I have to send my laptop in to Dell to get it serviced...
    Last edited by LibertyShadow; April 26th, 2008 at 01:21 AM. Reason: mistake

  7. #17
    Join Date
    Feb 2008
    Location
    Texas, USA & D.F., México
    Beans
    15
    Distro
    Ubuntu 10.04 Lucid Lynx

    Re: Dell Warranty question

    Best of luck getting that sorted out. As far as hardware goes, they're pretty good about that... software wise they'll *probably* help you with some fixes through the Vista side -- but since you didn't "buy" Ubuntu from them, they may not help you trouble shoot it from that end. My experience with the Linux Support team has been GREAT; dealing with the windoze techies is far less than desirable. Usually it depends on who you reach when you call. Since you ordered the Vista (and may decide to keep it) just use a partition editor to compact what it has and push it to the left. Then create some more logical drives for Linux to reside on. If you're hesitant about messing up Vista you could buy Partition Magic, but a gParted livecd works just as well Occaisionally there are some boot issues after repartitioning, but as long as you keep the Win MBR at the front of the drive you should be in the clear.

    Hope you love your new computer -- keep us posted

  8. #18
    Join Date
    Sep 2007
    Location
    Belmont, MA, USA
    Beans
    119
    Distro
    Ubuntu

    Re: Dell Warranty question

    I am really impressed with everything about the XPS M1330, except for Vista. It seriously took me longer to boot the OEM Vista and get rid of garbage than it took to install Ubuntu x64 and get all the pins and whistles running. I wanted inspect the partitions before jumping in, so I tried to start compmgmt.msc and it took 1 minute and 30 seconds to load. To slow for me.

    I ended up resizing Vista to 35 GB near the front of the drive, and resizing the extended partition, inserting a 35 GB chunk of Ubuntu, and 6 GB swap (do I need it?), and the rest is fat32 (formatted it). I don't understand the new Microsoft Bootloader but I found a decent write up on it, and now I am using it as my default. That was all of my 20 minutes actually using Windows Vista, not counting the time it took to boot the darn thing. I just don't want to mess with the MBR if I ever have to send this into Dell!

    I did somehow manager to break Media Direct. Must have been formatting the fat32 partition. Don't worry, I'll live.

    PS I had to fix the frequent hard drive park issue with
    Code:
    hdparm -B 254 /dev/sda
    ... it seems smart can't read Load_Cycle_Count on my drive and setting advanced power management to disabled (255) does not stop the clicks. Very strange.

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