I've been working on Vole (aka MicroSoft) machines for 20 years. I remember what it was like getting started (Every year fewer and fewer computer people know any DOS commands).
Now I have a new PC which will be dedicated to Linux. I started a year ago with Debian and am now using Kubuntu. From time-to-time my guru brother is able to help me, but until I can pay to fly him here, he can't, and shouldn't have to, fix everything.
The install for Feisty (7.04) went without a hitch. If the only thing I was going to use were the Open Office programs and Konqueror, I'd be delighted. But no, I want an application (Medusa4) which isn't in any of the Devine Repositories, I've used the installation helps available through the Internet, and now that it's installed, the program doesn't work. I also want the install Twiki, and having done that a couple of different ways, that doesn't work either, and Twiki is in the Devine Repositories! Things aren't going the way they're supposed to according to the documentation? Twiki's support forums are well hidden, if they exist at all. Konversation can be helpful, but I'd sure like to know when the adults come online
Then there's the more mundane apps, I'd sure like to find a good MP3 player. So far I've tried Amarok, juK, Kaffeine, Noatun, and Rythmbox. So far, Rythmbox is the only player which plays my MP3s. It makes them sound like they're being played inside a cardboard box, and it lacks a PAUSE and STOP button.
Linux and Ubuntu may revolutionize the computer world, but before they do, installation of programs is going to have to be dramatically simplified (read: automated), and produce more reliable acceptable results. And when I click on the report-a-bug button in Rythmbox to ask for a PAUSE button, LaunchPad.net is going to have to avoid sending me off to NeverNever Land after I've entered my login name and password.