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Thread: Ubuntu 14.04 Can't update software & install new software

  1. #1
    Join Date
    Sep 2015
    Beans
    1

    Ubuntu 14.04 Can't update software & install new software

    Hello,
    I'm new in using Ubuntu. And I don't know anything about programming code.
    I use dual-booting laptop and I booted Ubuntu. When the desktop appeared, there is a notification to update security system and some applications.
    When I try to update it, the update process stopped, and the strange "internet connection problem" message has appeared. I'm confused because I have tried the browser to surf the internet and it's so far so good. I opened the Ubuntu Software Center to download some softwares that help my study, but that message appeared after I click "Install".
    So far, I searched on internet and found to type
    Code:
    sudo apt-get update
    and found this in terminal
    Code:
    Ign http://id.archive.ubuntu.com trusty InRelease                              
    Ign http://extras.ubuntu.com trusty InRelease                                  
    Ign http://security.ubuntu.com trusty-security InRelease             
    Ign http://id.archive.ubuntu.com trusty-updates InRelease            
    Ign http://extras.ubuntu.com trusty Release.gpg                      
    Ign http://security.ubuntu.com trusty-security Release.gpg           
    Ign http://archive.canonical.com trusty InRelease                    
    Ign http://id.archive.ubuntu.com trusty-backports InRelease          
    Ign http://extras.ubuntu.com trusty Release                          
    Ign http://id.archive.ubuntu.com trusty Release.gpg                  
    Ign http://security.ubuntu.com trusty-security Release               
    Ign http://archive.canonical.com trusty Release.gpg                  
    Ign http://id.archive.ubuntu.com trusty-updates Release.gpg
    Ign http://archive.canonical.com trusty Release                      
    Ign http://id.archive.ubuntu.com trusty-backports Release.gpg        
    Ign http://id.archive.ubuntu.com trusty Release                      
    Ign http://id.archive.ubuntu.com trusty-updates Release              
    Ign http://id.archive.ubuntu.com trusty-backports Release            
    Err http://extras.ubuntu.com trusty/main Sources                               
      403  Forbidden
    Err http://extras.ubuntu.com trusty/main amd64 Packages                        
      403  Forbidden
    Err http://archive.canonical.com trusty/partner Sources              
      403  Forbidden
    Err http://extras.ubuntu.com trusty/main i386 Packages               
      403  Forbidden
    Err http://archive.canonical.com trusty/partner amd64 Packages       
      403  Forbidden
    Ign http://extras.ubuntu.com trusty/main Translation-en_US           
    Err http://archive.canonical.com trusty/partner i386 Packages        
      403  Forbidden
    Ign http://extras.ubuntu.com trusty/main Translation-en              
    Ign http://archive.canonical.com trusty/partner Translation-en_US    
    Ign http://archive.canonical.com trusty/partner Translation-en       
    Err http://security.ubuntu.com trusty-security/main Sources
      403  Forbidden
    Err http://security.ubuntu.com trusty-security/restricted Sources
      403  Forbidden
    Err http://security.ubuntu.com trusty-security/universe Sources
      403  Forbidden
    Err http://security.ubuntu.com trusty-security/multiverse Sources
      403  Forbidden
    Err http://security.ubuntu.com trusty-security/main amd64 Packages
      403  Forbidden
    Err http://security.ubuntu.com trusty-security/restricted amd64 Packages
      403  Forbidden
    Err http://security.ubuntu.com trusty-security/universe amd64 Packages
      403  Forbidden
    Err http://security.ubuntu.com trusty-security/multiverse amd64 Packages
      403  Forbidden
    Err http://security.ubuntu.com trusty-security/main i386 Packages
      403  Forbidden
    Err http://security.ubuntu.com trusty-security/restricted i386 Packages
      403  Forbidden
    Err http://security.ubuntu.com trusty-security/universe i386 Packages
      403  Forbidden
    Err http://security.ubuntu.com trusty-security/multiverse i386 Packages
      403  Forbidden
    Ign http://security.ubuntu.com trusty-security/main Translation-en_US
    Ign http://security.ubuntu.com trusty-security/main Translation-en
    Ign http://security.ubuntu.com trusty-security/multiverse Translation-en_US
    Ign http://security.ubuntu.com trusty-security/multiverse Translation-en
    Ign http://security.ubuntu.com trusty-security/restricted Translation-en_US
    Ign http://security.ubuntu.com trusty-security/restricted Translation-en
    Ign http://security.ubuntu.com trusty-security/universe Translation-en_US
    Ign http://security.ubuntu.com trusty-security/universe Translation-en
    Err http://id.archive.ubuntu.com trusty/main Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty/restricted Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty/universe Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty/multiverse Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty/main amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty/restricted amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty/universe amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty/multiverse amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty/main i386 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty/restricted i386 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty/universe i386 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty/multiverse i386 Packages
      403  Forbidden
    Ign http://id.archive.ubuntu.com trusty/main Translation-en_US
    Ign http://id.archive.ubuntu.com trusty/main Translation-en
    Ign http://id.archive.ubuntu.com trusty/multiverse Translation-en_US
    Ign http://id.archive.ubuntu.com trusty/multiverse Translation-en
    Ign http://id.archive.ubuntu.com trusty/restricted Translation-en_US
    Ign http://id.archive.ubuntu.com trusty/restricted Translation-en
    Ign http://id.archive.ubuntu.com trusty/universe Translation-en_US
    Ign http://id.archive.ubuntu.com trusty/universe Translation-en
    Err http://id.archive.ubuntu.com trusty-updates/main Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-updates/restricted Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-updates/universe Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-updates/multiverse Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-updates/main amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-updates/restricted amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-updates/universe amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-updates/multiverse amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-updates/main i386 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-updates/restricted i386 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-updates/universe i386 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-updates/multiverse i386 Packages
      403  Forbidden
    Ign http://id.archive.ubuntu.com trusty-updates/main Translation-en_US
    Ign http://id.archive.ubuntu.com trusty-updates/main Translation-en
    Ign http://id.archive.ubuntu.com trusty-updates/multiverse Translation-en_US
    Ign http://id.archive.ubuntu.com trusty-updates/multiverse Translation-en
    Ign http://id.archive.ubuntu.com trusty-updates/restricted Translation-en_US
    Ign http://id.archive.ubuntu.com trusty-updates/restricted Translation-en
    Ign http://id.archive.ubuntu.com trusty-updates/universe Translation-en_US
    Ign http://id.archive.ubuntu.com trusty-updates/universe Translation-en
    Err http://id.archive.ubuntu.com trusty-backports/main Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-backports/restricted Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-backports/universe Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-backports/multiverse Sources
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-backports/main amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-backports/restricted amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-backports/universe amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-backports/multiverse amd64 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-backports/main i386 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-backports/restricted i386 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-backports/universe i386 Packages
      403  Forbidden
    Err http://id.archive.ubuntu.com trusty-backports/multiverse i386 Packages
      403  Forbidden
    Ign http://id.archive.ubuntu.com trusty-backports/main Translation-en_US
    Ign http://id.archive.ubuntu.com trusty-backports/main Translation-en
    Ign http://id.archive.ubuntu.com trusty-backports/multiverse Translation-en_US
    Ign http://id.archive.ubuntu.com trusty-backports/multiverse Translation-en
    Ign http://id.archive.ubuntu.com trusty-backports/restricted Translation-en_US
    Ign http://id.archive.ubuntu.com trusty-backports/restricted Translation-en
    Ign http://id.archive.ubuntu.com trusty-backports/universe Translation-en_US
    Ign http://id.archive.ubuntu.com trusty-backports/universe Translation-en
    W: Failed to fetch http://extras.ubuntu.com/ubuntu/dists/trusty/main/source/Sources  403  Forbidden
    
    W: Failed to fetch http://extras.ubuntu.com/ubuntu/dists/trusty/main/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://extras.ubuntu.com/ubuntu/dists/trusty/main/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/main/source/Sources  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/restricted/source/Sources  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/universe/source/Sources  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/multiverse/source/Sources  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/main/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/restricted/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/universe/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/multiverse/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/main/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/restricted/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/universe/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/trusty-security/multiverse/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://archive.canonical.com/ubuntu/dists/trusty/partner/source/Sources  403  Forbidden
    
    W: Failed to fetch http://archive.canonical.com/ubuntu/dists/trusty/partner/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://archive.canonical.com/ubuntu/dists/trusty/partner/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/main/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/restricted/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/universe/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/multiverse/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/main/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/restricted/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/universe/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/multiverse/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/main/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/restricted/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/universe/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty/multiverse/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/main/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/restricted/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/universe/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/multiverse/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/main/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/restricted/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/universe/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/multiverse/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/main/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/restricted/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/universe/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-updates/multiverse/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/main/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/restricted/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/universe/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/multiverse/source/Sources  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/main/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/restricted/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/universe/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/multiverse/binary-amd64/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/main/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/restricted/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/universe/binary-i386/Packages  403  Forbidden
    
    W: Failed to fetch http://id.archive.ubuntu.com/ubuntu/dists/trusty-backports/multiverse/binary-i386/Packages  403  Forbidden
    
    E: Some index files failed to download. They have been ignored, or old ones used instead.
    Can someone help me to solve this problem? I don't know how to solve it. Thank you

  2. #2
    Join Date
    Jul 2014
    Beans
    1,289
    Distro
    Ubuntu Mate

    Re: Ubuntu 14.04 Can't update software & install new software

    Well, I'm not so sure about whats going on either. The output is saying that everything is broke.

    Please post the output of ..

    Code:
    cat /etc/apt/sources.list && ls /etc/apt/sources.list.d/*.list
    What country are you in?

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