Did you test this USB OEM installer before giving it to the client? Is the client using the Try Ubuntu session and not the Install Ubuntu session? Is the client following these instructions?
https://help.ubuntu.com/community/GraphicalInstall
What option is the client selecting out of
Install Ubuntu alongside
Erase disk and install Ubuntu
Encrypt the new Ubuntu installation for security
Use LVM with the new Ubuntu installation
Something Else
Please explain the actions this client carried out. I do not think that it is possible to run Ubuntu from a USB memory stick and then install Ubuntu onto the same USB memory stick. And yet that seems to me to be what you are saying this client is doing.
As far as I understand things every installation of Ubuntu needs at least one user with administrator privileges. What will happen if there is a security update to the Linux kernel that requires authentication and there is not one user on the system that can authenticate that action? Do you not agree that your clients need the freedom to administer their own computers? You cannot do it because you are not set up as a user on that installation.
Regards.
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