Boy, is that true. In my experience, too, employees hate the retraining. Software platform changes are seldom driven from the bottom up. They're usually driven by management for a variety of reasons, reasons that are often poorly explained to employees. Many employees see this as imposed change they do not want and do not need. Being compelled to go to training to learn a different way to do what they're already doing strikes them as a waste of time.
Once an organization has sunk money into a software platform, though, they'll lack an incentive to move to a new platform unless that new platform delivers dollar-and-cents benefits that exceed the cost of the transition. When Linux and FOSS target themselves at being as functional as Windows or mimicing Windows (think LibreOffice), they fall short of that mark. Why spend money and endure a lot of hassle to switch to a platform that is "as good as" Windows when you already have Windows?
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