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Thread: New user totally unable to log in

  1. #1
    Join Date
    Oct 2013
    Beans
    3

    Angry New user totally unable to log in

    Hi.

    I was trying to get some help in the Unity Forums today, and so I tried to "Log in with SSO". My registered e-mail is just clayton@<myvanitydomain>.

    After authorizing ubuntuforums.org for that site, I was redirected to a page with the following message:


    1. The following errors occurred during your registration:
    2. That username is already in use or does not meet the administrator's standards. If you are clayton2 and Register

      Email Address
      Confirm Email Address:

      have forgotten your password, click here.



    If it isn't obvious, I'm not clayton2, and there's no way for me to proceed. I had to create a new account with a throw-away e-mail in order to log in. Is there any way I can get my real account to work, or is everyone who shares a username with someone already registered just doomed?

    Thanks,

  2. #2
    Join Date
    Oct 2013
    Beans
    3

    Re: New user totally unable to log in

    Not sure how to edit post, but the HTML of the page didn't paste correctly. Anyway: it says "If you are clayton2 and you have forgotten your password, click here."

  3. #3
    Join Date
    Mar 2006
    Location
    Williams Lake
    Beans
    Hidden!
    Distro
    Ubuntu Development Release

    Re: New user totally unable to log in

    First off, there is already clayton and clayton2 accounts, you can choose a user name when creating an Ubuntu One account, that is other than your email address. Login to Ubuntu One, then click My Account, on on your account page, click the edit you account detail link. On the Personal Details Page type in your preferred user name in the My Name box.

    Secondly the posts in this sub-form can't be edited, so that we have a paper trail if any disputes come up.

  4. #4
    Join Date
    Mar 2006
    Location
    Williams Lake
    Beans
    Hidden!
    Distro
    Ubuntu Development Release

    Re: New user totally unable to log in

    I forgot to add, that when entering a name in the My Name box, it doesn't have to be your real name, it can be anything you want.

  5. #5
    Join Date
    Oct 2013
    Beans
    3

    Re: New user totally unable to log in

    Quote Originally Posted by cariboo907 View Post
    First off, there is already clayton and clayton2 accounts, you can choose a user name when creating an Ubuntu One account, that is other than your email address. Login to Ubuntu One, then click My Account, on on your account page, click the edit you account detail link. On the Personal Details Page type in your preferred user name in the My Name box.
    The name on my account is currently "Please Work", and yet I am still told that "clayton2" is already taken, and to please choose another name. However, I did nothing to choose this name, so...

  6. #6
    Join Date
    Jun 2006
    Location
    UK
    Beans
    Hidden!
    Distro
    Ubuntu 14.04 Trusty Tahr

    Re: New user totally unable to log in

    There has been considerable fine-tuning of the algorithm used to generate the forum username from Ubuntu One details since SSO was introduced. If there are still problems with the algorithm, we need to gather some evidence for the Canonical sysadmins to work on. So - two issues:

    1 - You refer to your "real account" in your first post. Do you mean a previous forum account? If so, post with the username of this account and then we can see what needs to be done to restore you to that account.

    2 - The error message you quote in your first post is mystifying. The "not meeting administrator's standard" usually means a name containing a word/string in a censor list. I can assure you that neither please not work are in the list. Is there a non-printing character or null character in your "Please Work" Ubuntu one name? The other thing that is mystifying is why the forum software should quote the clayton2 username at you. So that I can look at this more closely, and for confidentiality, please pm me with the full email and the Ubuntu One username that triggered the "not meeting administrator's standard" meesage,

    By the way:

    Quote Originally Posted by bunkie.lover
    or is everyone who shares a username with someone already registered just doomed?
    Not at all. It's explained in the SSO login sticky:

    Please note, that the system may append a number to your forum account username. For example, if you chose “johdoe” as your Ubuntu One account name, and there is already a “johdoe” account in the forum database, your forum account will be named “johdoe2”, or "johdoe3" if there is already a johdoe2, and so on.
    Which is why we need the information requested above to see what has been going on in your case.

    Please do not PM me about your forum account unless you have been asked to. The correct place to contact an admin about your account is here.

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