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Thread: Dual accounts after new forums opened

  1. #1
    Join Date
    Aug 2013
    Beans
    2

    Dual accounts after new forums opened

    I followed the instructions to get in under my old account (divergex, http://ubuntuforums.org/member.php?u=1063616) but a new account has been created instead (divergex-oss). In Launchpad, I merged the two accounts so that my email address would be proper for logging in here, but it appears to have created this issue. I would like to have my old account back, if possible. Is there anything I need to do on my end?

  2. #2
    Join Date
    Jan 2006
    Location
    Not heaven... Iowa
    Beans
    Hidden!
    Distro
    Ubuntu

    Re: Dual accounts after new forums opened

    The email accounts are different - one is a gmail account, the other a divergex account. The SSO (UbuntuOne) Primary email address must match the old account email address
    Linux User #415691 Ubuntu User #8629
    Iowa Team (LoCo): [Wiki] [Launchpad]
    IRC channel: #ubuntu-us-ia on irc.freenode.net

  3. #3
    Join Date
    Aug 2013
    Beans
    2

    Re: Dual accounts after new forums opened

    That's the problem. Both email addresses are associated with the same SSO account. But for whatever reason I can't change the primary or preferred address. When I try, I am told, "An Ubuntu One account already exists with this email."

  4. #4
    Join Date
    May 2007
    Location
    The New Forest
    Beans
    Hidden!
    Distro
    Xubuntu Development Release

    Re: Dual accounts after new forums opened

    We can't do anything with SSO issues - you need to talk to them.

    https://forms.canonical.com/sso-support/

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