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Thread: Ubuntu One experienced an error

  1. #1
    Join Date
    Jun 2011
    Location
    Bangalore
    Beans
    12
    Distro
    Ubuntu 11.04 Natty Narwhal

    Ubuntu One experienced an error

    "Sorry, an error has occurred and Ubuntu One needs to close."

    "UnauthorizedErroru'Host requires authentication'
    u'Invalid access token: '"

    this message is displayed upon starting Ubuntu One & syncing.

    Please help how to overcome above Ubuntu One Syncing error.
    Thanks in advance.

    --
    regards,
    SGS

  2. #2
    Join Date
    Jul 2007
    Location
    Tāmaki Makau-rau, NZ
    Beans
    6,213
    Distro
    Xubuntu 16.04 Xenial Xerus

    Re: Ubuntu One experienced an error

    Which version of Ubuntu are you running?
    Please, people, remember to BACKUP before you install that new system. Same if you're upgrading.

    Ubuntu membership via Forums contributions

  3. #3
    Join Date
    Jun 2011
    Location
    Bangalore
    Beans
    12
    Distro
    Ubuntu 11.04 Natty Narwhal

    Re: Ubuntu One experienced an error

    No LSB modules are available.
    Distributor ID: Ubuntu
    Description: Ubuntu 12.04.2 LTS
    Release: 12.04
    Codename: precise

    Sorry I missed out in post

  4. #4
    Join Date
    Jul 2007
    Location
    Tāmaki Makau-rau, NZ
    Beans
    6,213
    Distro
    Xubuntu 16.04 Xenial Xerus

    Re: Ubuntu One experienced an error

    That's good. I wondered if you were using an old, unsupported version because that's what's in your profile. Running an old version can cause this error.

    In this case, it is probably because there's a mismatch between the token on your machine and the one on the server.

    First, open a terminal and run
    Code:
    killall ubuntuone-login ubuntuone-preferences ubuntuone-syncdaemon
    This makes sure there are no Ubuntu One processes running on your machine. If you get some "no process found" messages, it doesn't matter.

    Open Passwords and Keys and remove the password/token for Ubuntu One.

    Browse to the Ubuntu One web interface and login. Under "My Account", there's a section showing Authorized Machines (or similar). Find the entry that relates to your machine and remove it.

    Then try restarting the Ubuntu One client and connecting to the server. It should go through an authentication routine again and create a new token.
    Please, people, remember to BACKUP before you install that new system. Same if you're upgrading.

    Ubuntu membership via Forums contributions

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