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Thread: Dell XPS 15Z Crash

  1. #1
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    Exclamation Dell XPS 15Z Crash

    Hello everyone,

    I have a Dell XPS 15Z with Winodws 7 Home Premium installed. However, it seems to have crashed after a blue screen and now when I turn it on it just gives me a black screen with a blinking underscore. I've tried to enter Safe Mode by tapping on F8, but it doesn't work. It used to start up fine before. The problem started when I installed some Windows Updates. Now I don't know what to do. I used Ubuntu's LiveCD to run the Disk Utility and check the hard disk drive and it told me that the drive was bad. I suspect that the hard disk drive has crashed. How can I be sure though? Please help me in solving this! Much thanks in advance!
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  2. #2
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    Re: Dell XPS 15Z Crash

    Post the output of smartctl or gsmartcontrol here. If they are not on the livecd you can install them, the first is a cli util and the second gui.

  3. #3
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    Re: Dell XPS 15Z Crash

    ubuntu@ubuntu:~$ smartctl
    smartctl 5.43 2012-06-30 r3573 [i686-linux-3.8.0-19-generic] (local build)
    Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

    ERROR: smartctl requires a device name as the final command-line argument.


    Use smartctl -h to get a usage summary

    ubuntu@ubuntu:~$
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  4. #4
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    Re: Dell XPS 15Z Crash

    I was hoping you would use some initiative on how to use the command.

    https://wiki.archlinux.org/index.php/S.M.A.R.T.

  5. #5
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    Re: Dell XPS 15Z Crash

    I was trying to do that, but I don't exactly know which option to use. I actually tried a bunch of options from reading the manual, but I don't know what to look for. I greatly appreciate your help with this.
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  6. #6
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    Re: Dell XPS 15Z Crash

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  7. #7
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    Re: Dell XPS 15Z Crash

    Short test,
    Code:
    sudo smartctl --test=short /dev/sdX
    Long test,
    Code:
    sudo smartctl --test=long /dev/sdX

    Results of test(s),
    Code:
    sudo smartctl -a /dev/sdX
    Where X is your particular drive letter.

    Remember to wait during the tests, it will tell you more or less when it will be finished.




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