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Thread: Unable to download files from my UbuntuOne account

  1. #1
    Join Date
    Jun 2013
    Beans
    6

    Unable to download files from my UbuntuOne account

    Hi all,

    I am unable to download some files from my ubuntu account ?
    I get this error message: "Could not download content from storage"

    Any helps ?

    Regards,

  2. #2
    Join Date
    Jun 2013
    Beans
    6

    Re: Missing files.

    Yes, I can see them in the server, but they are not synchronized with my local disk

  3. #3
    Join Date
    Jul 2007
    Location
    Auckland, NZ
    Beans
    3,784
    Distro
    Xubuntu 14.04 Trusty Tahr

    Re: Unable to download files from my UbuntuOne account

    I've moved your last post to this thread, as the other thread is about a different problem.

    Can you actually download some of the files successfully by using a browser? This will give an idea about what to do about the problem.
    Please, people, remember to BACKUP before you install that new system. Same if you're upgrading.

  4. #4
    Join Date
    Jun 2013
    Beans
    6

    Re: Unable to download files from my UbuntuOne account

    Yes, exactly.
    I can download with the browser all the files, except some files in some directories

  5. #5
    Join Date
    Jul 2007
    Location
    Auckland, NZ
    Beans
    3,784
    Distro
    Xubuntu 14.04 Trusty Tahr

    Re: Unable to download files from my UbuntuOne account

    So, you're able to download some files, but not others.

    In that case, I think you might need to talk to the Ubuntu One technical staff. There's a "contact us" form on the U1 website. The other option is to file a bug on Launchpad.
    Please, people, remember to BACKUP before you install that new system. Same if you're upgrading.

  6. #6
    Join Date
    Jun 2013
    Beans
    6

    Re: Unable to download files from my UbuntuOne account

    Thanks for your reply but I sent them at least 20 message, and I didn't receive any answers !

  7. #7
    Join Date
    Jul 2007
    Location
    Auckland, NZ
    Beans
    3,784
    Distro
    Xubuntu 14.04 Trusty Tahr

    Re: Unable to download files from my UbuntuOne account

    That doesn't sound very encouraging! You could try filing a bug on Launchpad, or you could try askubuntu (there's a link to it in "other support" at the top of the page. Apart from that, I don't know what to suggest.
    Please, people, remember to BACKUP before you install that new system. Same if you're upgrading.

  8. #8
    Join Date
    Jul 2012
    Beans
    4

    Re: Unable to download files from my UbuntuOne account

    I have the same problem described from OP. Some files in some folders are missing in local; via browser i can see it, but when i try to download it appears the message "could not download content from storage". I'm on Ubuntu 13.04.

  9. #9
    Join Date
    Jun 2013
    Beans
    6

    Re: Unable to download files from my UbuntuOne account

    In launchpad, I got this answer :
    Open Ubuntu One app from Dash and the click on "disconect" and then "connect". This should fix it
    (see
    https://answers.launchpad.net/ubuntu/+question/231131)
    But still, it does not work


  10. #10
    Join Date
    Jul 2012
    Beans
    4

    Re: Unable to download files from my UbuntuOne account

    I wrote at the support team of ubuntu one. I got the answer today:

    Our engineers are investigating this issue and hope to have some answers soon, sorry for the
    trouble.

    @ennadi As soon as possible i'll try the fix you suggeted

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