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Thread: Will not complete shutdown

  1. #1
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    Arrow Will not complete shutdown

    Laptop freezes during the last part of shutdown or suspend process.

    An old laptop, which has a non working CD-ROM, was given a new life via Ubuntu (Precise Pangolin 12.04), by removing the HDD, then connecting the HDD inside a USB external disk enclosure to a 64bit desktop and installing from there. Upon completion, I extracted and re installed the HDD with the fresh Ubuntu OS back into the laptop. So far it works very well except for... shutdown and suspend.

    On shutdown it goes through the motions until the Ubuntu logo screen with the flashing circles appears, then it freezes (with the CPU still running at 100%). For suspend it just freezes on the desktop. Even after waiting a long time when either of these situations occur the shutdown process will not complete, so I have to press the power button for six seconds in order to provoke a hard shutdown. However, when I re-start the machine it boots up normally and apart from the shutdown problem, everything else works OK.

    The laptop is a Compaq Presario 2100 Notebook PC with a one core AMD Athlon XP-M @ 1.86Ghz, 512 megs RAM, and a ATI Mobility Radeon XPRESS 200M AGP 4x GPU.

    Thanks for your help.
    Last edited by mayagrafix; June 23rd, 2013 at 03:47 PM. Reason: clarity
    Ubuntu 15.04/OS type: 64-bit/Processor: Intel Core i5-2320 CPU @ 3.00GHz × 4/Memory: 5.8 GiB/Graphics: Gallium 0.4 on AMD CAICOS/Disk: 320 GB

  2. #2
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    Re: Will not complete shutdown

    Here is a pix of the problematic laptop
    Ubuntu 15.04/OS type: 64-bit/Processor: Intel Core i5-2320 CPU @ 3.00GHz × 4/Memory: 5.8 GiB/Graphics: Gallium 0.4 on AMD CAICOS/Disk: 320 GB

  3. #3
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    Re: Will not complete shutdown

    Hi

    In the first instance, try adding
    Code:
    acpi=off
    to the kernel command line from the grub menu.

    Boot into Ubuntu and then try to shutdown.

    Does it shutdown cleanly with acpi disabled ?

    Kind regards
    If you believe everything you read, you better not read. ~ Japanese Proverb

    If you don't read the newspaper, you're uninformed. If you read the newspaper, you're mis-informed. - Mark Twain

  4. #4
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    Re: Will not complete shutdown

    Ok, I followed these instructions to turn off ACPI
    http://askubuntu.com/questions/16003...i-when-booting
    since the shift key upon startup did not work for me I went with a GUI option, a program called Boot-Repair. What happens now is that when Ubuntu boots into the desktop, the machine quits. Too much of good thing I guess!
    Ubuntu 15.04/OS type: 64-bit/Processor: Intel Core i5-2320 CPU @ 3.00GHz × 4/Memory: 5.8 GiB/Graphics: Gallium 0.4 on AMD CAICOS/Disk: 320 GB

  5. #5
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    Re: Will not complete shutdown

    So I re instated the acpi option to ON in the GRUB menu and it seems to work again, but still same problem at shutdown.
    Ubuntu 15.04/OS type: 64-bit/Processor: Intel Core i5-2320 CPU @ 3.00GHz × 4/Memory: 5.8 GiB/Graphics: Gallium 0.4 on AMD CAICOS/Disk: 320 GB

  6. #6
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    Re: Will not complete shutdown

    Hi

    Open a terminal and type

    Code:
    sudo shutdown -h now
    Does it shutdown then ?

    On the splash screen displayed, hit the <escape> key. That should hide the splash ssreen and display text on the screen. What are the last couple of lines displayed ?

    Kind regards
    If you believe everything you read, you better not read. ~ Japanese Proverb

    If you don't read the newspaper, you're uninformed. If you read the newspaper, you're mis-informed. - Mark Twain

  7. #7
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    Re: Will not complete shutdown

    Decided to start over and re installed Ubuntu 12.04. After installation finished, re installed HDD to laptop and booted new system. After a few minutes of testing, I tried Shutdown from menu and same thing. After rebooting also tried sudo shutdown -h now and same thing. Here is a screen cap (don't laugh, at least readable) of last lines

    At this point machine stays in wait.
    Ubuntu 15.04/OS type: 64-bit/Processor: Intel Core i5-2320 CPU @ 3.00GHz × 4/Memory: 5.8 GiB/Graphics: Gallium 0.4 on AMD CAICOS/Disk: 320 GB

  8. #8
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    Re: Will not complete shutdown

    Hi

    That line from your screen cap is interesting.

    umount: / is busy
    It may be the cause of the problem.

    I'll get back to this post soon.

    EDIT:

    There's one thing i want to check.

    Please can you post the output of

    Code:
    lspci -nnk | grep -iA2 net
    That's a captial A after grep.

    I want to check the network drivers on your machine and unload the before shutdown.

    I don't think this is the problem in your case but it will eliminate it.

    Kind regards
    Last edited by matt_symes; June 18th, 2013 at 09:13 PM.
    If you believe everything you read, you better not read. ~ Japanese Proverb

    If you don't read the newspaper, you're uninformed. If you read the newspaper, you're mis-informed. - Mark Twain

  9. #9
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    Re: Will not complete shutdown

    00:12.0 Ethernet controller [0200]: National Semiconductor Corporation DP83815 (MacPhyter) Ethernet Controller [100b:0020]
    Subsystem: Hewlett-Packard Company Pavilion ze4400 builtin Network [103c:0024]
    Kernel driver in use: natsemi
    Kernel modules: natsemi
    Ubuntu 15.04/OS type: 64-bit/Processor: Intel Core i5-2320 CPU @ 3.00GHz × 4/Memory: 5.8 GiB/Graphics: Gallium 0.4 on AMD CAICOS/Disk: 320 GB

  10. #10
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    Re: Will not complete shutdown

    Hi

    Before shutting down, open a terminal and type

    Code:
    sudo modprobe -r natsemi
    Enter your password. It will not be echoed to the screen.

    Code:
    sudo service network-manager stop
    Code:
    sudo service networking stop
    Then try to shutdown.

    Does it still hang ?

    Kind regards
    If you believe everything you read, you better not read. ~ Japanese Proverb

    If you don't read the newspaper, you're uninformed. If you read the newspaper, you're mis-informed. - Mark Twain

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